Gaia Interni Reviews 

Professional and quick

To be honest, from the beginning, your customer service was excellent until the issues with production delays and delivery occurred. The estimated production you quoted was 6 weeks but it ran way longer than what was quoted. I understand an extra couple of weeks of delays would have been ok but since I ordered the items in March, I did not receive the last order until last week (Aug 21). This was very disappointing and truly affected the completion of our renovation. And then I was asked to pay an extra 200 euros for shipment of the 2 last mirrors that was stated that they shipped out last month but then was told that they didn’t. I shouldn’t have had to pay for this at all. In fact, since there was so much delays, the shipping should be complimentary to me for all the issues with the delays from the beginning. I’m disappointed that it occurred. I could have purchased all items from a company in Athens but I felt your initial customer service was excellent until the delivery delays. Also, the delivery company you used was a nightmare for the first delivery. We did not hear from the local transport company during the final delivery to Paros. We contacted them several times and they stated they would deliver but never did. So we had to go to the location and pick up all the items ourselves. This is very unfortunate. I’m grateful that we finally received all the supplies, but in honesty, I don’t think I will be purchasing future items from you again because of this. This is something that your company should really work on - to make sure you reply promptly with complete accuracy on delays and delivery.

We have had an excellent experience with Gaia Interni in Italy, from whom we ordered several specialist wellness products for a specific project including a combined sauna/shower, a stunning glass bath and Japanese-style toilets.

Sara has been my main contact throughout and has been absolutely fantastic. When ordering unusual and technically specialised products from another country, having someone knowledgeable and responsive at the other end makes an enormous difference. Sara helped throughout the ordering process, kept everything on track through production and delivery, and, importantly, has been just as helpful with the follow-up service after everything arrived.

Nothing has ever seemed too much trouble, and whenever we have had a question or needed assistance, Sara has been there to help resolve it.

The products themselves are beautifully designed and quite unlike the more conventional options we could find in the UK, but it has been the combination of the products and the personal service that has really impressed me.

A huge thank you to Sara in particular. I wouldn’t hesitate to recommend Gaia Interni.

Great experience.
Sara was particularly helpful.

Sara has been amazing. She really helped us with some minir issues in delivery of the products from Frattini. We will certainly contact Gaia for future purchases 💯

Perfect service, i am very happy

Even if other people make a mistake Sara is doing her best to put things right again.

We had a great experience with Gaia when we bought a hot tub to be delivered from Italy to London. They helped all the way through the process and were always quick to respond to any questions. Many thanks to Sara and the team for making it a smooth process.

We felt very well taken care of by Gaia. Sara and Manal were very helpful in all aspects. They have a great selection of brands and products all in one place. If you are looking for glossy bathroom ceramics and installations this is the place to go to. But also for many other products and areas they cover.

Great correspondance all the way through the process

The company has a wide range of products and brands. Sara was very helpful in sourcing the product I wanted. Communication was very clear. I recommend this service to fellow bathroom renovators.

I contacted Gaia Interni looking for a new spa for a motor yacht. I have been in contact with Sara, who helped me and supported me for the better part of a month to find the most suitable solutions.
Would definitely recommend, and i am extremely thankful for her help!

Beautiful and unique designs. Customer service was very helpful.

very positive esperience, fast answering and support.

A very good experience with Sara fromGaia.
A VERY GOOG PROFESIONAL PERSON

Sara at Gaia Interni helped us navigate the purchase through WhatsApp and kept in touch throughout from getting a quote to receiving the products at home. This level of fine-touch customer support is very rare, and it was a breath of fresh air. I wouldn't think twice about purchasing from Gaia Interni again.

Sara helped me with a sink and the siphon. She gave me helpful suggestions and offered me different opinions. It was a great experience.

I had two issues to resolve; firstly I purchased an item from Gaia and then cancelled it after having paid through PayPal; but the refund could not be cleared. And the second issue was that I re-ordered the same item a couple of weeks later and I just wanted to make sure that it arrived properly. Sarah assisted me on both Issues; she was very attentive and diligent in getting my refund cleared through PayPal; similarly she ensured that the courier would have the correct address to deliver my items. She was pleasant and polite and I felt comfortable that any problems would be resolved because she was knowledgeable and always there to assist.
thank you Sarah!

Amazing designs, beautiful quality, and excellent service!
The sanitary ware we ordered are absolutely stunning!
A special thank you to Manal for her outstanding support, so professional, helpful, and kind throughout the whole process. Highly recommend!

I found the service and follow up excellent. Sara at Gaia Interiors was very pleasant to deal with. Her knowledge regarding the bathroom products was excellent and therefore very informative in her explanation and recommendations. Myself and my husband live in Ireland so we conversed in English via email and WhatsApp. Sara's English was excellent ! We also arranged a zoom call which was very helpful. In addition, Sara organised renders. These were amazing, it was wonderful to see our bathroom come to life ! Excellent service, wonderful products, I would highly recommend. A very satisfied Irish customer !