Avoid at all costs!!!!!!!!!!
Not Recommended!!!!!
It’s now clear to me why this company has no genuinely honest reviews they have absolutely no idea how to deal with clients. Before payment, they will message you every day, chasing you, giving constant updates, and convincing you to book. But once they get your money, they completely change their attitude ignoring you, replying rudely, and often answering off-topic.
They knew our flight details and arrival time, promised to be punctual, yet left us standing outside in the cold for an hour in the morning. Then they assigned us a driver/guide for Masai Mara who was inexperienced, drove poorly, didn’t allow us to properly watch the animals, took criticism personally like a child, and ignored our requests or pretended not to hear them. The whole experience was ruined. Such people should not work with tourists. Needless to say, he received no tip because of his attitude.
I strongly advise against booking with them if you value your time, nerves, and money. There are plenty of other companies offering the same tours while treating guests with genuine respect I’ve seen this firsthand with our friends. Unfortunately, with this company, it was the complete opposite and a huge regret.
And to make matters worse, their agent, Justice, responded to messages in an aggressive, rude manner, showing zero professionalism or client communication skills. I have all the screenshots as proof.
13 August 2025
Unprompted review