Gadget Gone Reviews 2,943

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the service for being easy, fast, and efficient, often highlighting quick turnaround times and hassle-free processes. People frequently mention receiving fair prices for their devices, with some even getting more than their initial quote due to better-than-expected condition. The payment process is also widely appreciated for being quick, easy, and secure, with many reviewers noting prompt payouts. However, some customers also noted significant dissatisfaction with the product evaluation process, reporting that their device's condition was downgraded, leading to a much lower offer than initially quoted. A few other people also felt that the company's pricing was unfair or that they received a lower offer than expected, with some even reporting issues with the condition of their returned devices.

What people talk about most

Product

Users describe ambiguous interactions with product, with some customers reporting positive experiences where... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting positive experiences, finding the... See more

Payment

Consumers find payment to be a positive and easy experience, with many reviewers highlighting the quick and... See more

Service

Reviewers highlight positive aspects of service, with many praising the ease of transactions and outstanding... See more

Value for money

People report positive experiences with value for money, often receiving more than expected for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used gadget gone dating back to 2023 and I have nothing bad to say about these guys!! Fair pricing solid wait times. Great service!!!! Highly recommended. Whatever you do manufacturer / carrier (... See more

Company replied

Rated 5 out of 5 stars

I have dealt with GadgetGone for several years now and they are hands down the best. They come through promptly and they treat their customers beyond fair with their offers. At this point, I would n... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Gadget Gone. Got a quotes from them and a competitor of theirs to buy my iPhone. Both quoted the same price. Gadget Gone followed up the same day with shipping information. Their... See more

Company replied

Rated 5 out of 5 stars

I was pretty nervous sending my iPhone to a company that was new to me. But GadgetGone responded quickly with their evaluation and price, both of which I thought were reasonable. The same day I accept... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

GadgetGone is a cell-phone recycling business that specializes in offering top dollar offers for used iPhones.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Excellent service!

Excellent service! Very responsive in emails, the process was quick and smooth, would highly recommend!

26 August 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Mari,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Easy Process

The process was easy and quick

7 August 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi David,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

At Least Gadget Gone Is Honest

I'm not gonna lie: I am very unhappy with the amount I got for my Samsung Galaxy Z Flip4, but it's not Gadget Gone's fault. I bought the phone for $250 on Mercari without checking to see if the IMEI number was compatible with my carrier. Once I found out it wasn't, instead of immediately returning it to Mercari, I went on GadgetGone, accepted a tentative deal for $110, and shipped them the phone.

GadgetGone then informed me that the phone had internal damage I knew nothing about, and could only offer me $26 (which is better than nothing).

The moral of the story is Cheap Is Expensive In The Long Run. Don't be in such a hurry to get ANY gadget that you 1) don't verify its usability; 2) ignore the No Returns clause; and 3) fail to check for damage.

I'm stupid, but Mercari is CRIMINAL.

21 August 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Douglas,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Great experience start to finish

Great experience start to finish. Customer service experience was positive and they were responsive.

25 August 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Jeff,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 1 out of 5 stars

I sent my iPhone 16 and selected that…

I sent my iPhone 16 and selected that it was blacklisted . I was given a price. When they got it they said they can’t take it because it’s blacklisted and sent it back. When it was sent back it was missing the box and the charger and the phone was all scratched up. I don’t even believe this is the same phone as mine was brand new never been opened.dont trust this company

26 August 2025
Unprompted review
Rated 5 out of 5 stars

GadgetGone is awesome

GadgetGone is awesome! I have been selling my used electronics on eBay or similar sites for many years. Gadgetgone pays you nearly the same amount as what you would make selling directly but there is zero hassle and no PayPal fees.

21 August 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Jon,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

The only place to sell used or unwanted tech

Any apprehension or uncertainty about using Gadget Gone can be set aside and forgotten! The staff are patient, understanding and more than fair in their valuation of devices. I am very satisfied with my experience and will absolutely use their service again when the need arises.

I recommend Gadget Gone with confidence.

13 August 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi JL,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 1 out of 5 stars

I sent a fully functioning macbook to…

I sent a fully functioning macbook to them and they said it wouldn't power on. They lowered my offer price to $0 and offered to recycle it. I requested a return, powered it up at home, and it works just fine. Now looking for a reputable site to offload it.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Got more than expected…great experience!

Got more than what I was originally quoted and the staff was super helpful in assisting me with unlocking and erasing my device. Payment also came super quick. Will sell to again!

14 August 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Julie,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Had an issue, resolved same day

Had an issue, think one of the items I sent in, got damaged in transit. Tony reached out to me and got everything worked out. Got a better pay out and got them immediately.

8 August 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Stephen,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

I would definitely recommend…

I would definitely recommend Gadgetgone, I sent my iPhone 14. Two days later I get an email confirming amount and the following day I got paid via a gift card. Super easy and fast service, will definitely use this service again, thanks!

11 August 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Jose,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

A+ Experience

It was great. Fast and easy. Anytime I had a question they responded quickly and led me through every step. Overall great experience and will definitely use the again!

5 August 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Henry,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

The staff were highly responsive

The staff were highly responsive, the process was easy and the money was received in a timely manner. I would highly recommend them for any extra devices you have around the house.

13 August 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Amy,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 1 out of 5 stars

This is a scam company run away

This is a scam company. They offer a large price, then they email you to lowball you. Then even if you negotiate a price, they don’t pay you. They keep telling me that their PayPal account was marked as fraudulent. Run away from this company. They now have my device and won’t issue payment.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Very nice service and reliable customer…

Very nice service and reliable customer service. Two thumbs up

1 August 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Dharmesh,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Very simple and easy

Very simple and easy, fair offer and very quick payout. Customer service was also very helpful and responded quickly to my emails.

7 August 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Customer 4,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Great price for my phone

Great price for my phone. In fact they paid me more and they didn’t have to do that. Customer service is great! Would do business with again!

5 August 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Russell,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

The offer for my devices was fair and…

The offer for my devices was fair and they paid me quickly. It was simple to claim my payment as I chose the gift card option. I would do business with them again….

22 July 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Tim,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Easy process

Easy process

31 July 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Patrick,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 4 out of 5 stars

I would use them again

I feel I got a fair price and they were pretty quick to evaluate my phone and pay me.

18 July 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Jean,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

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