Gadget GoGo Reviews 

1,276
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform very efficient and quite easy to use when selling their unwanted electronic devices. Many people truly appreciate the fast payment and clear communication provided by the helpful team throughout the transaction. Some reviewers were not happy with the final monetary offers received after the company completed item inspections. A few other people also felt that the initial online quotes were reduced unexpectedly due to minor cosmetic wear. Additionally, customers noted that payments sometimes took much longer than expected to arrive in their bank accounts.

What people talk about most

Price

Customers had ambiguous experiences with price. While many reviewers praised the competitive initial quotes... See more

Product

Clients share ambiguous opinions on product, with some expressing frustration over unexpected quote... See more

Payment

Reviewers highlight ambiguous aspects of payment, reflecting a wide range of differing experiences. Many... See more

Service

People report positive experiences with service, highlighting a quick, easy, and efficient trade-in process.... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding item evaluations. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good. Fairly easy website to use. The price generated after inspection was lower than that proposed. The ability to describe your product to the company is difficult with their own categorisat... See more

Rated 4 out of 5 stars

Super quick and efficient, easy steps to follow. Great communication throughout. Only marked it down by 1 star as final price offered is far from what is advertised. For a console that is 12+ years ol... See more

Rated 4 out of 5 stars

Gadget Gogo gave me the highest quote of any comparison website, which is why I chose them. Unfortunately when they received the device, they sent me a revised quote which was half the initial valu... See more

Rated 4 out of 5 stars

Very organised & efficient, fast payment & easy to do a transaction with, as advertised. My only negative comment is that on your website you estimate a price per model which is a bit misleading as y... See more


Company details

  1. Recycling Center
  2. Cell Phone Store
  3. Mobile Phone Repair Shop

Written by the company

Gadget GoGo is the easy way to sell your unwanted gadgets online, we buy the largest range of gadgets on the internet, and offer 48h payments from receiving your gadgets.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,276)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good

Good. Fairly easy website to use. The price generated after inspection was lower than that proposed.

The ability to describe your product to the company is difficult with their own categorisation.

Slightly off-putting that you do not receive any form of communication until the offer.

Overall good but be prepared for the above.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time

Scammers. Poor communication. Poor website. Tried to say my device did not work. It worked perfectly with me for at least 2 years and all of a sudden there is a fault with it😂. Don't waste your time.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

Sent watch and inspected it…vey suspicious photo.

Sent watch and inspected it meticulously no scratches on body or face offered £170 by them. They then sent me a picture of a watch with a scratch on face and a revised offer of £107? Seems very suspicious how this appeared and if it was a picture of my watch. Will definitely not use again.

14 November 2025
Unprompted review
Rated 2 out of 5 stars

Payment NOT in 48 hours.

Company received my watch on a Thursday, it was assessed the same day. Offer was dropped by £70, could have gone elsewhere but accepted due to needing the funds quickly (so I thought). It then took until the following Wednesday for the payment to be received- pretty much a week. Why advertise 48hours?!???

12 November 2025
Unprompted review
Rated 1 out of 5 stars

AVOID


AVOID — Extremely Disappointing Experience

I usually use Music Magpie, but thought I’d try Gadget GoGo as they offered a better price. I was completely transparent about the condition of my Apple Watch and even marked it as “poor” myself because it had one small scratch on the screen.

After the device reached Gadget GoGo, I received “inspection” photos from them showing the watch covered in scratches and marks that simply did not exist when I sent it. The watch in their photos looks nothing like the device I packaged and posted. They then reduced their offer by £40.

I’m absolutely heartbroken and anxious that my watch may be returned to me in the condition they photographed rather than the condition I originally sent it in. Thankfully, I took clear photos and videos from all angles and in multiple lighting conditions on the day of posting, which show exactly how the device looked prior to shipping.

The whole situation feels like a scam, and I would strongly warn others to avoid this company.

11 November 2025
Unprompted review
Rated 3 out of 5 stars

Prompt payment. Unfair reduction.

Whilst the payment was prompt, which is always good. I sent in an apple watch 10, which wasn't more than 6 months old. (Sold as now have samsung phone) There was a very small slight scratch on the screen which apparently can only been seen under a light, as I didn't know it was there. But they reduced the cost by £50, which i don't think to be fair reduction. Maybe I am wrong..

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed & wouldn't use…

Extremely disappointed & wouldn't use again.

They offered me the best price, so I went with them. I would say the process was easy and I printed the label at home and took this to my post office for delivery.

Once they had the item, they said there was damage on the front of the screen, which I didn't believe as I have never seen it. There wasn't a scratch on the iPhone, and it looked just as good as the day I brought it. I have numerous screen shots and it never showed on their either.

Original Offer was £122 - They then offered me £36.63, which I thought was disgraceful.

I opted to have the item returned to me. It arrived 3 days later, but not packaged as good as I sent it to them. I used lots of double wrap and then placed it inside a padded envelope. They just put my phone back in my envelope which was obviously open, and then inside a flimsy plastic bag.

Obviously I was upset with the price, but I feel they offer over the top prices so you send the item to them, and then knock you down.

There is no cost to return the item to you, so it may be worth having a go. HOWEVER, please note if you are sending a parcel to them, you need to make sure you have insurance to cover the item as they accept no responsibility if it gets lost. Using their Royal Mail service, they only cover you upto £100

3 November 2025
Unprompted review
Gadget GoGo logo

Reply from Gadget GoGo

Hi Cliff,

Thank you for your feedback, and we’re genuinely sorry to hear that you felt disappointed with your recent experience.

We completely understand your frustration and appreciate that you may not have been aware of the screen fault on your iPhone. However, we can confirm that our technicians identified a hardware issue affecting the top left-hand side of the LCD display. Unfortunately, this type of fault wouldn’t be visible in a screenshot, as screenshots capture the digital image being output, rather than the physical condition of the display itself.

Regarding the return of your device, we’re sorry to hear that the packaging did not meet your expectations. We always aim to ensure returned items are well protected, but we’ll certainly review this to see where improvements can be made.

Please rest assured that had the device arrived in the fully working condition as initially stated, the original offer would have been honoured in full. We would encourage you to have the device independently inspected, as we are confident any technician would identify the same display fault.

We appreciate your time and wish you all the best with the future sale of your iPhone.

Kind regards,
Gadget GoGo

Rated 5 out of 5 stars

Fantastic speedy service

Fantastic speedy service, all very easy to use and well organized. Also paying me what they initially proposed. Payment was super quick and in my account the next day. Much better than other sites I have tried.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

iPad trade in

Easy to use web site. Clear and timely comms. Equipment assessed quickly. No issues with payment.

6 November 2025
Rated 1 out of 5 stars

No reply to emails happy to hassle you…

No reply to emails happy to hassle you to sell though an still not had my money I sent my item with box charger extra strap and watch

3 November 2025
Unprompted review
Gadget GoGo logo

Reply from Gadget GoGo

Hi Kerrie,

Thank you for taking the time to leave your review. We’re sorry to hear that you felt we didn’t respond to your emails as quickly as expected.

Upon checking, it appears we received multiple emails from you in quick succession, which may suggest there was a technical issue or delay in how the messages were delivered. However, I can confirm that we responded within our usual 24-hour response window.

I’m pleased to see that your order has since been completed and payment was issued within our estimated timeframe. If there’s anything further we can help with, please don’t hesitate to get in touch.

Kind regards,
Gadget GoGo

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