Gateway 2 Conveyancing Reviews 19

It boils down to they are not proactive. They dont seem to do anything unless you chase them.

When i am in the middle of buying/selling/remortgaging the absolute last thing I want to do is to constantly check to see if my conveyancer is actually doing their job.

Unless you want to wait 3/4 times as long as you should to get things done look elsewhere.

Don't use this company—cash buyers especially should beware lack of diligence. Gateway 2 Conveyancing (Paul Kerslake) failed on two cash buyer purchases where issues over a large service charge increase, disputes and breach of contract later emerged, causing me financial losses and a year of overwhelming stress, including having to work very hard as a director on the building's board to cut running costs and keep service charges from rising yet again. When I raised the issues, Kerslake said he wasn't a litigator and I'd need separate advice despite the firm having a litigator, Robert Dudden, who is also their complaints director. Repeated requests for my files, so I could see what enquiries had actually been made by Kerslake as well as any Requisitions on Title, went unacknowledged, while my formal complaint to Dudden was ignored despite his initial acknowledgement and their policy promising a full response within 8 weeks. I nudged and then waited and waited. Nothing ever came. Their website now appears to be a parked page rather than a functioning site—which matches the poor service I experienced. Terrible service.

Hannah Dudding at Gateway provided a 5 star service after being appointed to complete our remortgage and pay off our help to buy.
Hannah was extremely efficient and communicated with us regularly with updates. We are so grateful to her for making the process so easy. Thank you.

PLEASE AVOID THIS COMPANY!!
We used them recently for a sale and purchase, where they failed to identify an extension didn't have building regulations through their conveyancing and to check an indemnity policy for the same, which turned out to be null and void when we tried to claim.
We were served with a notice by the local council as a result and has cost us thousands to put right, or have the build condemned.
They now continue to ignore our emails and formal complaint, giving us no choice but to contact the legal ombudsman and take the matter to claims court.

I have recently completed a property purchase in Bristol, and all the legal work was done by Shannon… I have used Shannon on a couple occasions as her work is totally amazing…. Her professional manner and knowledge is right up there… I would recommend Shannon 100%…… Thanks again for your help with advice…. Paul 🙏🙏

Paul was quite helpful when I purchased my property. However, when I came to sell four years on it turned out that he had dropped the ball on a couple of issues.

These issues ended up costing me several hundred pounds to sell the property and Paul didn't respond when it became clear that this was the case.

What an absolute circus, avoid like the plague. Telling lies to different parties to cover their own incompetence. Setting multiple completion dates then being the only party unable to keep to them. Absolutely ridiculous & lazy behaviour. Do yourself a favour & do not use this company, almost cost me the sale of my home, without major input from myself would have never completed.

We recently had our remortgage done and was very pleased with the convinience and speed of your company. Everyone was very helpful and we would just like to say Thank you very much to Laura James for your professionalism and attention to detail. We will definitely use you again in the future.

Avoid this company at all costs. If you are considering using them, do not!! Simply choose anyone else. Extremely unprofessional, don't seem to have a clue about the very basics of conveyancing, and we felt we were dealing with teenagers with terrible manners. Endless delays, as they ignored communication from lenders. In the end after so many mistakes and attitude problems we simply went with a different conveyancer, who completed everything prompty and without delays, and in a profesional manner. We could have completed months earlier if we didn't make the mistake of choosing Gateway2conveyancing. We ended up losing cash by having to pay this terrible company, as well as the new ones, but we couldn't deal with further delays and Endless basic mistakes.

Another good job thank you always kept up to date .communication all the way thru my remortgage stress free

My business associate instructed Paul Kerslake of this firm in a property purchase. Gross incompetence and dishonesty verging on fraud would be an understatement. (a) gave incorrect advice, (b) acted numerously against their interests, (c) failed to understand the clear terms of the purchase contract, (d) repeatedly lied in attempts to deny negligence, (e) finally admitted wrongdoing and liability for losses £900, yet is now ignoring correspondence and requests for the £900. They won't be able to ignore the County Court Money Claim.

Nothing but delays and hold ups, so far it's taken 28 weeks for this company to do the sale of our buyers property in Ireland, and we're still waiting, no explanation for why it's not completed yet, absolutely unacceptable.

Fantastic service and Leah was brilliant. Cannot recommend this company enough.

Styliana Mama managed the conveyancing for our recent house move. She was highly professional and despite the regular problems that occur with selling your property, I felt confident we were in good hands. We knew our interests were being protected at all times and the excellent communication was reassuring and kept me sane. Would highly recommend Gateway 2 conveyancing.

We engaged Gateway2 Conveyancing to sell my late father’s retirement flat. The sale of this property turned out to be very complicated, and thanks to the highly professional team especially Styliana and Leah, we managed to finally sell the property. We would definitely recommend this company.

I was recommended to use Gateway 2 Conveyancing as a conveyance company for the sale of my late mother's estate. It was a difficult situation as there were 2 executors involved in the Estate sale, one in Wales and the other in New Zealand. Styliana Mama of Gateway 2 Conveyancing was my appointed as my agent to process the sale. Styliana did an exceptional job in communicating with myself, the other executor and my Real Estate agent in making the sale of the property happen. THeir easily accessible website portal shows the progress of the conveyance at all stages up to completion and it was very very useful. I had excellent email response from Styliana on any queries I had and in such a difficult sale with 2 executors she went above and beyond to ensure a completion of sale. Needless to sale I can highly recommend Gateway 2 Conveyancing and Styliana Mama to facilitate the conveyancing on any property sales.

We appointed Gateway 2 conveyancing Ltd when I was selling my late parents home the service we recieved from the whole team was exceptional Styliana mama made it so easy for me always keep regular updates,she was very Quick to respond to any help I needed Don't know how I would of done the sale with out There help,I would certainly recommend Gateway 2 conveyancing ltd solicitors to anybody,thankyou so much Styliana mama,leah Hamer, and the team..Andrea & Alun.

We appointed Gateway 2 Conveyancing to purchase our first home. The service that we received from the whole team was absolutely exceptional.

Our purchase was a complicated one and the team dealt with our obstacles brilliantly. Exchange and completion kept being pushed back due to the sellers situation and this caused us quite a few sleepless nights! Paul and all were so reassuring and provided regular updates. They were very quick to respond to all of my (many!) questions, and excellent at explaining the situation in an understandable way for us.

This was probably one of the most stressful experiences of our lives and I am extremely grateful to all at Gateway 2 Conveyancing for all of their efforts.

We will certainly use you in the future and would recommend to anybody. Thankyou so much.