G2A.COM Reviews 337,178

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 20,213 reviews, reviewers had a great experience with this company. Customers are particularly happy with the competitive pricing, often finding products significantly cheaper than on other platforms. Many people highlight the smooth and fast transaction process, along with the ease of navigating the website to find desired items. The overall user experience is frequently described as efficient and reliable, making it a solid choice for digital goods. However, some customers were dissatisfied with certain aspects, specifically mentioning issues with product keys not working or being invalid. A few people also reported problems with customer service when trying to resolve these issues, and some felt that the platform allowed sellers with poor feedback to continue operating.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the product, noting that it was as... See more

Price

Users describe positive interactions with price, frequently highlighting the affordability and great deals... See more

Website

Reviewers highlight ambiguous aspects of website. Many customers praise the website as easy to use, with... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and quick... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the quick, easy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a adobe 1 year account and it didn't worked well, nor did i get support from the company but but others i am quite satisfied. I now choose keys over account as accounts stop working after few... See more

Rated 4 out of 5 stars

It was a great experience, the prices were good and the service was fine. However I did dislike that if didnt purchase fast enough, the product would have the price increase. I am talking around the 5... See more

Rated 4 out of 5 stars

It’s legit but I only put 4 because some game are priced as more than what you can normally get them from the original platform like steam for example

Company replied

Rated 4 out of 5 stars

All good but it feals unsafe but i got a gta 5 for 14$ and not 30$ but if you will use it guys be safe chack seler and about him


Company details

  1. Gaming service Provider

About G2A.COM

Written by the company

G2A.COM is the world’s largest marketplace for digital entertainment  attracting over 30 million users from 180 countries.It offers more than 75 thousand items, with helpful activation guides for each, from over 40 thousand sellers globally, at competitive prices and instant delivery.

G2A.COM supports various payment methods, including global options like cards, PayPal, and Google/Apple Pay, as well as local methods like Venmo, BLIK, iDEAL, Pix, Bizum, or Sofort, covering over 400 banking channels.

Security and privacy are top priorities, we ensure a safe and protected experience for both parties: buyers and sellers. Our support team aims to tailor solutions to each buyer's unique needs, whether it's technical issues, offer recommendations, or general inquiries. We prioritize user satisfaction and strive to provide an enjoyable and seamless digital journey.

All of us at G2A.COM prioritize the security and privacy of buyers. We take pride in providing a safe and protected experience throughout the online journey at G2A.COM.

Thank you for choosing G2A.COM—we open the Gate 2 Adventure, offering a diverse range of games and digital items to fuel your passion for exploration and excitement. .

To learn more about G2A.COM, visit our  Facebook, Twitter and LinkedIn profiles, or visit our corporate website G2A.COM.


Contact info

  • Keizersgracht 206, 1016DX, Amsterdam, Netherlands

  • g2a.com

4.0

Great

TrustScore 4 out of 5

337K reviews

5-star
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Rated 5 out of 5 stars

G2A is a safe,solid seller.

G2A is a safe,solid, no nonsense seller. They have very good prices all year round. In case you forgot to buy something at discout in other places,or you missed a sale, you can easily find it at G2A. I often buy here and was never dissapointed, never encountered a problem. Higly recommended!

2 May 2026
Rated 1 out of 5 stars

Keys mostly work

Keys mostly work, the staff is a joke and if something doesn't work, you are pretty much f cked. Been waiting for more than a mont on a refund for 20$ because neither the seller nor the staff does anything else than make me jump through hoops over and over again.

Edit: can't find the reply function...

1 May 2026
Unprompted review
G2A.COM logo

Reply from G2A.COM

Hi,

Thank you for bringing this to our attention. To assist you as quickly as possible, we’ll need a bit more information - specifically your order number and email address. This will help us locate your order and investigate the matter thoroughly.

Regards,
G2A Team

Rated 1 out of 5 stars

It's a scam

It's a scam. The key expires every 15-20 days. For three months, it was excruciating, and the seller was fooling me. I wrote to support, who closed the ticket (after more than a week of waiting for a "quick" response), hastily reading my request and closing it without solving anything, telling me that "luckily I had already resolved the issue" (WHICH IS ABSOLUTELY NOT TRUE). Forget these keys.

26 January 2026
Unprompted review
G2A.COM logo

Reply from G2A.COM

Hi,

Thank you for the review. Could you please share your order number and the email address used during the transaction? This information will help us locate your order and verify the issue you’ve mentioned.

Regards,
G2A Team

Rated 1 out of 5 stars

!NO MONEY BACK GUARANTEED / NO HELP FROM SUPPORT FOR 4 DAYS!

I purchased a couple of gift key links for a game on steam to give to my friends, both of them were from CdKeyMarkt (a major retailer,) the first link brings me to the accept gift page on steam but the accept button is greyed out, the second link just brings up the steam error page. I have sent CdKeyMarkt a help/refund request 4 days ago and haven't gotten a reply back from them, so I thought G2A would help me so I sent them a support request ticket as well, its been 2 days and no word so far. G2A DOES NOT GUARANTEE MONEY BACK AND WRITE THEY ARE NOT RESPONSABLE FOR FAULTY KEYS! their ai support bot is misinformative and a gatekeeper for receiving help, the bot is the only way you can send a support ticket in as well since they don't offer a manual way to send a ticket in on their support page, the bot kept on giving me links to 404 error pages when I asked for a link to take me to the support ticket page otherwise he sent me links to their Q&A page. At the bottom of their websites home/store page they say "G2A.COM employs a wide array of AI-powered security measures, coupled with human screening by highly trained anti-fraud experts. While sellers are more than happy to help whenever there's an issue that needs resolving, you can contact us if there are any problems with that."

Buy your keys off a website that has ACTUAL 24/7 human support, offer moneyback guaranteed, and don't upcharge you on non-preferred payment methods. I will never use their services again. You have been warned!

*UPDATE*
-----------------------
They replied back to me on Trustpilot but I am still waiting for a response on G2A's support page. No word or help yet! I will keep this review up to date if something happens or changes and deliver a full transparent report! Hope to hear what they concluded from their investigation as well.

26 April 2026
Unprompted review
G2A.COM logo

Reply from G2A.COM

Hello,

Thank you for the review. I have checked all the details in the system and as I can see you have contacted our specialists via ticket: WULH-642440. Your case is under investigation. Our specialists will get back to you as soon as possible. I kindly ask you for patience. Thank you for your cooperation.

Regards,
G2A Team

Rated 1 out of 5 stars

Absolutely horrible customer service

Absolutely horrible customer service. They will let your account get stolen then insta close your tickets and not even punish the scammers.

25 April 2026
G2A.COM logo

Reply from G2A.COM

Hello,

I have checked all details in the system and I can not find any conversation with our specialists connected to your recent purchase. If you have any issues with item's activation I kindly ask you to contact the seller directly. They will check what happened and provide you with possible solutions. You can do that using this link: https://dashboard.g2a.com/support/conversations/add

Regards,
G2A Team

Rated 1 out of 5 stars

Risky marketplace

You are on your own and you cant claim back money from fraudulent sellers

1 May 2026
Unprompted review
G2A.COM logo

Reply from G2A.COM

Hi,

Thank you for bringing this to our attention. To assist you as quickly as possible, we’ll need a bit more information - specifically your order number and email address. This will help us locate your order and investigate the matter thoroughly.

Regards,
G2A Team

Rated 5 out of 5 stars

Pretty nice

Pretty nice, cheap, no min spendings, instant digital delivery, not a scam.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

its scam do not buy

29 April 2026
Unprompted review
G2A.COM logo

Reply from G2A.COM

Hi,

Thank you for bringing this to our attention. To assist you as quickly as possible, we’ll need a bit more information - specifically your order number and email address. This will help us locate your order and investigate the matter thoroughly.

Regards,
G2A Team

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