Graham + Sibbald Reviews 

181
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, often going above and beyond to assist them. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of the process, especially regarding home reports. Reviewers highlight the quick response times and prompt delivery of reports, often within 24 hours, making the experience stress-free. The customer service is also noted for its excellent communication and support throughout the entire process. However, a few other people also felt that their concerns were not addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Response time

Clients share positive opinions on response time, consistently highlighting the promptness and efficiency of... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault Neil Cromarty Inverness branch. Came to survey my parents house for Home Report and discovered they had got Cavity Wall insulation put in! Obviously devastating for me trying to sell prop... See more

Company replied

Rated 5 out of 5 stars

Had Michael Duncan survey my property Valuation was on par with what I assumed I was a busy man that day and even worked around my time schedule. Very helpful in offering advice. Was prompt and v... See more

Company replied

Rated 5 out of 5 stars

Polite, fair, honest and open when discussing potential issues and causes for concern. The team were polite, our surveyor was polite, respectful to the people around the house and was open about hi... See more

Company replied

Rated 5 out of 5 stars

I recently had a Home Report done on one of our properties by Gosia Kilpatrick. She was very professional throughout her visit. She arrived promptly and was very complimentary about our flat. The dr... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Commercial Agent
  3. Commercial Real Estate Agency
  4. Real Estate Appraiser
  5. Real Estate Surveyor
  6. Surveyor

Written by the company

Graham + Sibbald is one of the UK’s leading property consultancy services. Our success is built upon how we deliver our service; it is a unique combination of being both professional and personable. For professional that means what we deliver: a partner-led service, where we put our client’s needs first; having specialists in every department; providing a full-service offering with connected joined up thinking; with dedicated and diligent people who have the expertise and knowledge that today’s clients demand. For personal that means how we deliver. We truly care about our client's business and see them as part of our extended family: as we do our people. We are passionate about providing the very best advice; responding quickly and promptly with no red tape or hierarchies to hold us back. We listen. We are observant. And we understand. It's no wonder our clients trust us with their business. And that's Graham + Sibbald. We deliver + we care.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(181)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Home Report,Kirkcaldy

A rare skill nowadays, it seems, to balance professionalism with personability but Zoe has it. She explained the process, had time to answer questions and/or concerns and went the extra mile for us. Thank you Zoe, I would have absolutely no hesitation in recommending her and her company

25 March 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thanks Lynn for leaving Zoe in our Kirkcaldy office a 5 star review! We pride ourselves on being both professional and personable and it is great to hear that is exactly how Zoe came across.

Thank you for recommending us.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Professional and responsive service

Professional and responsive service, everything that was needed to support and conclude the sale. Great communication, pleasant folks over there, and will use them again in the future.

1 April 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Paul for leaving our Dunfermline office a 5 star review! Your feedback is greatly appreciated and we will be sure to pass it onto the team.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Speedy Home Report

Malcolm came round to do our home report and understood our desire to be on the market as quickly as possible. Within 24 hours our home report was ready to go. Thank you for going that extra mile for us.

26 March 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you so much for the fantastic review. We’re delighted to hear Malcolm was able to support you so quickly and make the process smooth.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Polite and transparent (as much as possible)

Polite, fair, honest and open when discussing potential issues and causes for concern.

The team were polite, our surveyor was polite, respectful to the people around the house and was open about his concerns to allow open discussion. Pushed back where required and made the process simple and easy

20 March 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Mark for leaving us feedback. We will be sure to feed your comments back to the the Residential team in Edinburgh.

Best Wishes,
Graham + Sibbald

Rated 5 out of 5 stars

I recently had one of our properties surveyed by Gosia Kilpatrick

I recently had a Home Report done on one of our properties by Gosia Kilpatrick. She was very professional throughout her visit. She arrived promptly and was very complimentary about our flat. The draft survey was emailed to us the next day and we approved it. We approved the final copy the same day! No amendments were required to the survey report. Excellent service.

16 March 2026
Unprompted review
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Reply from Graham + Sibbald

Many thanks for taking the time to leave Gosia in our Glasgow office a 5 star review. We're delighted to hear you found the service to be excellent.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Amazing service

Amazing service, needed my EPC updated, needed an appointment, Cameron managed to offer appointments to suit, completed survey ASAP, great communication, rapid response, would highly recommend,
Anne paisley.

19 March 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you for the 5‑star review. I’m pleased we could arrange a convenient appointment and complete everything promptly. Your recommendation is greatly appreciated.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Excellent Service

The service provided was second to none. The surveyor was respectful of the property, thorough and communicative. Wouldn’t hesitate to recommend to anyone.

16 March 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to leave us a 5 star review! Your feedback is greatly appreciated and we are glad to hear that you would recommend us.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Great Service

Gosia was very friendly, helpful, and efficient in getting out home report completed when we needed a quick turnaround.

9 March 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you so much for sharing this wonderful review, it's great to hear that Gosia made the process smooth and stress‑free for you.

We’ll make sure your feedback is passed on to her.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service from Graham and Sibbald Paisley. Communication was excellent and they were very responsive.

11 March 2026
Unprompted review
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Reply from Graham + Sibbald

Thanks Carole for taking the time to leave our Paisley office a 5 star review. This is greatly appreciated.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Cavity Wall…

Can’t fault Neil Cromarty Inverness branch. Came to survey my parents house for Home Report and discovered they had got Cavity Wall insulation put in! Obviously devastating for me trying to sell property but he went above and beyond to contact colliegues over Scotland to try and find companies that would extract this cavity wall. He gave me contact details and as a result i got a company which has now extracted the cavity wall and at a very reasonable price. Can now move forward with selling property but
Thank you again

20 January 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Nicola for taking the time to leave this lovely review for Neil in our Inverness office. It is great to hear Neil went above and beyond to assist you at what is already a stressful time!

Many thanks for using us.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Exceptional service.

The first hurdle of putting our house on the market was made with a very prompt appointment to carry out our home report. I was met on the day by Richard who was genuinely enthusiastic about the job that he was doing. I had a great chat with him and he talked me through everything. He made the entire process rather enjoyable. Thank you very much for your service.

9 March 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Lilian for taking the time to leave Richard in our Melrose office a 5 star review!

We are delighted to hear that the process was enjoyable. Thank you for using us!

Many thanks,
Graham + Sibbald

Rated 1 out of 5 stars

Proceed with caution

Be careful with this company. If something goes wrong they aren't very forthcoming in remedying the issue.

We are currently in an unsafe house with scaffolding poles holding up our ceiling and have been for 6 months.

We are in the process of suing Graham + Sibbald for professional negligence.

11 September 2025
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you’re experiencing and we understand how distressing this situation must be for you.

While we cannot discuss the details of any ongoing legal matters in a public forum, we want to reassure you that we take all concerns raised by clients extremely seriously. Our team is committed to engaging constructively and working through the appropriate channels to address any issues brought to our attention.

Please contact us on enquires@g-s.co.uk should you wish to discuss this further.

Kind regards,
Graham + Sibbald

Rated 5 out of 5 stars

Gosia at Graham & Sibbald carried out …

Gosia at Graham & Sibbald carried out our home report for us and made our whole experience so easy and stress free. Gosia was such a pleasant and professional person and really made us feel at ease. Throughout the process the team were there on hand for any queries we had. Brilliant service!

4 March 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you for taking the time to leave Gosia a 5 star review. We are thrilled to hear the experience of using us was easy and stress free.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Home Report Services

Top quality, timely and personable service provided by Andrew Sinclair in undertaking and preparing home report. Extremely helpful and kept me advised throughout the whole process which was delivered in a quick and efficient timeframe.

4 March 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Sam for leaving our Aberdeen office a 5 star review. It is great to hear that Andrew was extremely helpful throughout the whole process.

We will pass on your kind words.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Would highly recommend Graham & Sibbald

Very professional and friendly. Would highly recommend Graham & Sibbald.

2 March 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you Aggie for taking the time to leave our Paisley office a 5 star review!

Thank you for using us.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Fantastic customer service received

Fantastic customer service received from everyone, especially Craig who went above and beyond to help us. We would definitely recommend Graham & Sibbald to anyone that required this service. Thanks to everyone for all your efficient and prompt service.

20 February 2026
Unprompted review
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Reply from Graham + Sibbald

Many thanks for taking the time to leave our Kilmarnock office a 5 star review. We will be sure to pass your kind word on to Craig and we are delighted to hear you found the service provided to be efficient and prompt.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

Friendly and professional service

We have just had the home report sent to us which was done very quickly in a friendly and professional manner. We are very happy with the service we received, thank you very much.

25 February 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you Amanda for leaving our Melrose office a 5 star review. We are pleased to hear you were happy with the service provided.

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Home Report Instruction

I instructed Graham and Sibbald to carry out my Home Report as I was aware of their reputation as local experts. The surveyor Mikey Gill went above and beyond to ensure the survey could take place quickly and the report was completed within 24 hours of the inspection. An excellent service from start to finish.

24 February 2026
Unprompted review
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Reply from Graham + Sibbald

Thanks for taking the time to leave Mikey a review. We are delighted to hear you chose to use us due to to our reputation as local experts.

Many thanks,
Graham + Sibbald

Rated 5 out of 5 stars

5 star experience

Great experience working with Graham + Sibbald. Appointment availability was excellent and my HR draft was completed the following day, incredibly efficient. Kirsty completed the Viewing and HR and I would recommend her very highly, incredibly professional and superb to work with.

20 February 2026
Unprompted review
Graham + Sibbald logo

Reply from Graham + Sibbald

Thank you so much for taking the time to leave such a fantastic review. We're delighted to hear that you had such a smooth and efficient experience with Graham + Sibbald. It’s great to know our appointment availability and quick turnaround met your expectations.

Kirsty will be thrilled to hear your kind words. Her professionalism and attention to detail are a real asset to our team, and it’s wonderful to see that reflected in your experience.

We truly appreciate your recommendation!

Best wishes,
Graham + Sibbald

Rated 5 out of 5 stars

Great experience.

Great experience. Quick turnaround in request and so easy and professional to deal with. Definitely recommend.

23 February 2026
Unprompted review
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Reply from Graham + Sibbald

Thank you for taking the time to leave our Residential Surveyor Neil a 5 star review! Great to hear you would recommend us - many thanks!

Kind regards,
Graham + Sibbald

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