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See what reviewers are saying

Rated 5 out of 5 stars

I am a new trader, thanks to Janet who has guided me on how to manage,set up and understand the analysis, She is wonderful .

Rated 5 out of 5 stars

Contacting customers in time for guidance on fxpesa. Sharing relevant information about fxpesa Being patient with customers when you call them as you guide them through the trading procedur... See more

Company replied

Rated 5 out of 5 stars

The best withdrawal experience. You get your money in seconds! Never experienced this anywhere else. Same with deposits which is instant. Very fast execution as well. I also love the de... See more

Company replied

Rated 1 out of 5 stars

SLIPPAGE AND LAG is a huge issue, trialing this platform , my sell order got triggered and on an SL of 0.81 USD, lost 5.6 usd 😒regardless of volatility, this kind of slippage is crazy. And this is... See more

Company details

  1. Finance Broker
  2. Investment Company
  3. Investment Service
  4. Stock Broker

Written by the company

FXPesa is a leading online trading platform offering access to global financial markets, including forex, commodities, indices, and shares. Regulated in Kenya, FXPesa combines advanced technology with local expertise to provide secure, user-friendly trading solutions for both beginners and experienced traders. With competitive pricing, educational resources, and dedicated support, FXPesa empowers traders to make informed investment decisions and grow their financial potential.


Contact info

3.3

Average

TrustScore 3.5 out of 5

27 reviews

5-star
4-star
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1-star

Replied to 40% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

This is the most unacceptable online…

This is the most unacceptable online operation. Deposits went through, withdrawals didn’t. After three errors, I was told to stop. Fortunately, I foundr̺͆e̺͆t̺͆r̺͆i̺͆e̺͆v̺͆i̺͆s̺͆t̺͆a̺͆via search, and they fixed the issue fast.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

FXpesa is full of thieves

FXpesa is full of thieves

I just deposited $1000

In my account it is reading $964 I don't understand why

When I email them they tell me that they converted to ksh. But my account balance is in dollars

This people are thieves

My bank has been deducted ksh.133000

Fxpesa called me and promised to return $36 then they told me via email they cannot return the $36 because I wanted ksh

My account balance is not in Kenyan shillings but in dollars

My balance should be $1000 not $964

They are thieves don't trade with them

8 December 2025
Unprompted review
Rated 5 out of 5 stars

With Fx you get to know and understand that this is not gambling..

1. Fx got willing and kind hearted agents.Eg MR ELIUD is one of them.
2. Fx personally are working hard like educating people and makes trading a fun ..the help us to alot.. I really appreciate 🙏

21 October 2025
Unprompted review
FXPesa logo

Reply from FXPesa

Thank you for sharing your feedback Mr David.

At FXPesa, our aim is to ensure that our clients are well educated and get the best value.

Rated 5 out of 5 stars

FXPesa is a reliable and efficient…

FXPesa is a reliable and efficient broker with fast M-PESA deposits and withdrawals, responsive customer support, and transparent pricing. The platform is smooth, secure, and easy to use — highly recommended!

15 October 2025
Unprompted review
FXPesa logo

Reply from FXPesa

Reliability and Efficiency, FXPesa's second language.

Thank you!!

Rated 1 out of 5 stars

Slow support and slow and inconvenience…

Slow support and slow and inconvenience while depositing advantage just high leverage the one star is for fast withdraw when I had Harry as my account manager everything was easy fxpesa is losing it with time

10 October 2025
Unprompted review
FXPesa logo

Reply from FXPesa

Hi Alex,

Our apologies for the challenges you experienced with your account.

One of our team members will reach out to you with a solution.

Rated 4 out of 5 stars

I am very impressed with the service I…

I am very impressed with the service I received from Fxpesa. The process of setting up my account and getting started was smooth and straightforward, thanks to the excellent support from a staff member named Lilian.

Lilian was incredibly helpful throughout the entire process. She guided me with professionalism and made sure that all my questions were answered. Her assistance was crucial, and it made me feel confident and well-supported as a new user.

I would highly recommend Fxpesa to anyone looking for a reliable broker. The customer service, especially the help I received from Lilian, is truly top-notch. Thank you for making my experience a great one!

22 September 2025
Rated 3 out of 5 stars

Fxpesa do good job

Fxpesa do good job
But sometimes can not withdraw money the app reject or money take times to be in my wallet ! I suggest too if you can give access to other countries like : CONGO 🇨🇩, BURUNDI 🇧🇮, RWANDA 🇷🇼. Many peoples waiting this since last year coz I’m from Congo peoples like Fxpesa. Please 🙏🏽

28 August 2025
Unprompted review
FXPesa logo

Reply from FXPesa

We appreciate your feedback on withdrawals and expansion — our team is always working on improvements to serve more clients like you.

Thanks for the kind words and for trusting FXPesa!

Rated 1 out of 5 stars

This broker is a fraud

This broker is a fraud, yes a fraud. They do not process withdrawals immediately. When you call their support line it has a loop message with no actual help from the so called "support". The funny part is they want you to deposit funds and start trading, they even call you to persuade you into it, but when you want to withdraw they do not pick your calls. Their reviews look scripted and fake, just like them. Do not dare to engage with them if you want to keep your funds and investments safe. I haven't received my funds yet at the time of this review, which is 48 hours later. A fraud and scam, stay away.

22 August 2025
Unprompted review
FXPesa logo

Reply from FXPesa

We’re truly sorry to hear about your experience.

Withdrawals are normally processed promptly, so a 48-hour delay is unusual. Our team would like to review this case and assist you directly — please share your account details via support@fxpesa.com
so we can resolve this as quickly as possible.

– Team FXPesa

Rated 3 out of 5 stars

I love their transactions capabilities

I love their transactions capabilities, deposits and withdrawals are fast (almost instant), but you should improve on spreads because they are somehow high and make provision of many other instruments such as NASDAQ and cryptos,also improve on your tools menu,if I can be precise,the drawing tool for lines,create a flexible drawing tool where a person can just draw a line continuously in any direction,so fast so good, there's my score a 3/5

13 August 2025
Unprompted review
FXPesa logo

Reply from FXPesa

We appreciate the feedback, Daniel, and take it seriously.

A team member will follow up with you shortly.

Rated 5 out of 5 stars

Thanks FXpesa for your excellent…

Thanks FXpesa for your excellent service. This is a genuine impression especially from customer service team. Aluma showed consistent response and professionalism in resolving my issues quickly making my trading journey easier. Thanks for raising bar high for client support in the forex industry.

8 August 2025
Unprompted review
FXPesa logo

Reply from FXPesa

Thank you for the great feedback — we’re proud to be part of your trading journey.

Rated 5 out of 5 stars

VERY TRANSPARENT BROKER, GREAT EXPERIENCE

The best withdrawal experience. You get your money in seconds! Never experienced this anywhere else. Same with deposits which is instant.

Very fast execution as well.

I also love the demo accounts, and the flexibility in setting your own account balance. I was surprised to receive statements for demo account!

Very transparent broker, especially with commissions. You could improve abit more on spreads though......

Customer service is excellent. Alisha was swift in responding to my queries and I was sorted very fast on the same day

My Account Manager, Jesse, is the best!

6 August 2025
Unprompted review
FXPesa logo

Reply from FXPesa

Alisha, Jesse!! I can't even stop praising them.

We appreciate the lovely words, Midwa! It's feedback like this that we look for.

Rated 5 out of 5 stars

Knowledge before starting a trade.

Contacting customers in time for guidance on fxpesa.
Sharing relevant information about fxpesa
Being patient with customers when you call them as you guide them through the trading procedures
I was made to understand that trading is manageable if one understands the skills and times to place a sell or buy order.

Thanks Ian for taking me through the training and sharing key points to note during the process.

Looking forward for a more interactive sessions as i get to know more
Achieve my goal on fxpesa.

Ian was my contact person .
Good job.

31 July 2025
Unprompted review
FXPesa logo

Reply from FXPesa

Thanks so much for the great feedback, Angeline.

We love hearing stories like this from our traders!

Rated 1 out of 5 stars

SLIPPAGE AND LAG is a huge issue

SLIPPAGE AND LAG is a huge issue, trialing this platform , my sell order got triggered and on an SL of 0.81 USD, lost 5.6 usd 😒regardless of volatility, this kind of slippage is crazy. And this is not the first time its happened, as is evident from my first post below. Leaving the platform.

Their trading bonus is a scam.....they'll remove it in 30 days from your account naming some condition in the fine print. Doesn't bode well for transparency and credibilty. Also slippage and spreads, your trades will get activated way before price even reaches your buy stop order, your stop loss will be hit way before price reaches your SL and weirdly price can hit your take profit and yet your trade wont close, unless it hovers above for a few seconds.. I'll probably move platforms, the only thing going for this platform is the ease of depositing funds but if you're trading on smaller timeframes, this might not be the right platform and their customer service is a huge PLUS, available even on Sundays.

20 November 2024
Unprompted review

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