What a crock of #### !!! Thought we were buying a clock from Steven Brown art , we got an email saying as a valued customer you can get this at a discount. The next thing we got was a "welcome to fuzz... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Declan was brilliant in response to my query very very helpful thank you declan
Alero kept in touch and helped me resolve an issue. I really appreciate that!
I had an issue and the support team answered immediately. It is much appreciated
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fuzzy paper customer service
Harry helped me today he was very helpful and acted quickly. Great job!!
THIS IS A SCAM
THIS IS A SCAM. Company from Cyprus. My mum claimed a free gift online and paid postage and two lots of £39 left her bank over 48 hours. The bank said other companies were trying to use her card too and had been passed all her bank info. Luckily she's had a redund from her bank but this is a subscription scam.DONT FALL FOR IT
Good customer support by KAI
What a crock of #### !!
What a crock of #### !!! Thought we were buying a clock from Steven Brown art , we got an email saying as a valued customer you can get this at a discount. The next thing we got was a "welcome to fuzzy paper" email ?? ended up doing an online chat and managed to close the account that we never even opened ! STAY CLEAR con artists !!!
ITS A SCAM
ITS A SCAM! I bought a mirror for £10 and they took out £40 from my account and next they will deduct another payment without my authorisation!!! Don’t trust the website ! A big scam
Thanks for solving the issue
Alero kept in touch and helped me resolve an issue. I really appreciate that!
Speaking with the service team helped…
Speaking with the service team helped me get exactly what I was looking for.
Ann.
Good Service
Mary Contacted me regarding the issue I had and it was resolved smoothly, Excellent Service .😊😊😊
my experience was good and they were…
my experience was good and they were attend quickly my request
Alero is in touch and helping to…
Alero is in touch and helping to resolve the issue.
I found the site misleading and dislike…
I found the site misleading and dislike the fact you taken weeks to get in touch
Issue Addressed by Zoe
“Thank you Escalation Team and Thank you for the assistance”, it make me “Satisfied”
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








