Futura Direct Reviews 

I ordered strimmer blades; they arrived quickly, and fitted the machine perfectly. Very pleased.

Easy to order quick delivery fantastic service 5*

Great product and excellent service.

Great customer service and swift delivery…will certainly use again

Bought a Terratek 18V Cordless Paint Sprayer, December 2024 from Amazon - it purports to come with a two year warranty but I've sent three emails and left a voicemail after the call went unanswered, nothing, zilch, zip, nada.

I bought a 2nd battery too, I feel ripped off.

Purchased a electric throw in November 2025, now in April 2026 it stopped working.
Emailed the seller and they said they would send me a replacement controler in the post, after only two days it arrived and it worked. Just wish all companies were as efficient and customer focused. Well done, will certainly be useing again.

I bought a panel heater from them which developed a fault after 16 months. I spoke to the customer services who promptly sent me an email with information needed from me. I promptly returned it and then received a new heater within 48 hrs no charge.

Terrible company, bought a heater through Amazon which never arrived.
Despite repeated requests to the seller for a replacement heater or a refund, all correspondence stopped. All emails from this company seem to be computer generated.
Had to go through Amazon to get my money back, a problem they solved in 10 minutes..after 6 weeks of no progress with futura.
Will not use again or recommend.

Bought three programmable radiators. Instructions were absolutely useless. Two of us spent nearly an hour each trying to programme one radiator and failed. Message the seller via Amazon and asked for further / better instructions but no reply

I bought a gracious gardens outdoor furniture on line from the range. Was advertised as heavy duty. I purchased to replace my previous furniture cover that only lasted for a couple of days before ripping. I was very disappointed when my order arrived today only to find that it was exactly the same item that had ripped previously and also a lot more expensive than the one I bought the first time.

Good product, but broke within 2 year warranty, and have been unable to get hold of customer service either via email (multiple emails have gone unanswered) or phone (I get the option to leave a message when I ring during their open hours, but nobody picks up the phone). Extremely frustrating.

Ordered Futura branded 900w oil filled electric radiator. On removal from packaging it became evident it was leaking oil which went all over my cloths and carpet.
Very difficult to contact customer services at Futura Direct. Eventually connected with service centre overseas who stated they have ordered a replacement radiator in 1 to 3 days. If this arrives on time and Futura Direct agree to compensate me the £100 pounds I have asked for the replacement of ruined clothes, then I will consider a better review.

Selling not fit for purpose outdoor furniture covers and customer aftercare non existent, bought 2 covers in the past from this scam of a company, 1st one lasted 8 months I gave them the benefit of doubt thinking possibly maybe I was unlucky and got a faulty one, 2nd one I bought lasted about 6 months and as just fell apart like the 1st one, I contacted this company and they have been absolutely useless no help whatsoever, their emails must be on loop as I kept getting the same response every time, stay clear of this company, they are cheap for a very very good reason.

When Evri admitted that they had lost my Futura Direct order I contacted Futura and they sent me a replacement which arrived a few days later. I feel that there customer service response was amazing

I wouldn't even give this company 1 star. I purchased an inflatable mattress that was faulty and kept going down. I contacted the company and was told to return the faulty item. I returned it to them via EVRI, I got confirmation that it was delivered and signed for. However, I am still waiting for my refund for this mattress and my postage expenses. I'd like to know where is my refund???? I've left messages but no reply. This company and it's customer service is utterly appalling, they should not be trading if this is the disgusting way they treat customers. I am now in the process of getting legal advice as they are not getting away with scamming genuine customers. AVOID AVOID.

Very good service for issue that was my fault. Ordered wrong item, battery instead of charger, sent back item explaining error and had no problem getting a refund!

Terrible service – avoid at all costs.
"Next day delivery” turned into over a week late, with false promises, a “lost” parcel that magically reappeared, and a refund process designed to drag on for over a month. Plenty of better, more reliable companies out there. This is certainly not one of them.

I ordered a hedge trimmer but was sent a grass trimmer. I have twice been emailed labels to return the item but on both occasions the labels were wrong. Now I have to wait in at my flat to have the item collected. Hugely frustrating and inconvenient and all the fault of Futura ( my purchases via Amazon) Hoping it is collected on the date promised!

Excellent service from Futura Direct even though we had trouble with the delivery of the original order by, would you believe it, that there evri!
Contacted Amazon who I originally ordered it from ((and paid the money to) they said ‘nowt to do with us, it came direct from a company called Futura Direct’
Hell, I thought, here I am getting the run around! so I contacted Futura Direct and received a phone call back within a couple of hours. I explained that evri had delivered the item ( in the first case) before the date I ordered it, had stated ‘ item handed direct to customer’ untrue! I had received no e mail stating delivery had been made and no photo of delivery point.
Futura DID have a delivery photo which the chap sent me while I was still on the phone and it certainly showed my garden ( which is directly on the road side) but also in bright sunshine, yet the delivery time ( which had now changed on ‘ track my parcel’ as well as the statement that it had been handed direct to the customer), was for after ten o’clock at night and we don’t have full sunshine at that time in our neck of the woods!
Spokes person for Futura told me not to worry and he would get a replacement order out immediately at no cost to me!
This item arrived today ( again using evri for delivery) but with the usual, regular, evri driver who knocked on my door AND rang the doorbell
WELL DONE FUTURA DIRECT

The worst company I've ever had to deal with do not use having a battle over a fire they sent out over 500 pound didn't work from day one won't give me a refund told me I have to get an electrician out and they will give me 25 pound what a joke