We placed our order back in November 2025 but because our item was on back order we didn't receive it until February 2026. That being said, Futonland kept us in the loop with updates and phone calls t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Igor and team wher exceptionally helpful over chat and the phone helping me with my choices. The delivery was seamless and professional. I’ve used Futonland for almost fifteen years and wouldn’t go... See more
I’ll be honest — I was super skeptical at first and thought Futonland might be a scam. I took a chance anyway and placed my order, and I’m SO glad I did. Not only did my bed arrive on time, but it... See more
Everything went incredibly smoothly with the process. Communication is key with the way Futonland handles business. The product itself is high quality. I had a small issue and it was resolved prom... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Manufacturer
- Kitchen Furniture Store
- Living Room Furniture Store
Written by the company
Futonland is a well-established furniture retailer that has been providing functional furniture solutions since 1995. The company is known for innovative convertible sofa beds, futons, mattresses, beds, and other home furniture. With its commitment to customer satisfaction, Futonland has established itself as a trusted source of high-quality furniture with nationwide delivery and stellar service.
Contact info
730 Amsterdam Ave, 10025, New York, United States
- (877) 388-6652
- support@futonland.com
- futonland.com
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I was happy with full size ordered few…
I was happy with full size ordered few month ago.
I ordered; twin /queen, because i but I have open up the queen size yet, the twin matress less firmer and flatten quickly than full size . I have open the queen size after moved to new place.
3 November 2025
Unprompted review
Reply from Futonland
Thank you for sharing your feedback. We’re glad to hear you were happy with the full size, and we’d like to learn more about your experience with the twin and queen so we can better understand what’s happening. When you have a moment, please let us know how the mattress is being used—for example, whether it’s on a platform bed or another type of support—so we can pass the details along to the vendor and see if there’s anything else we can do to improve your experience. We're here to help.
The quality of the bed frame is great
The quality of the bed frame is great. Good service.
30 October 2025
Unprompted review
Happy with process and product
Website was easy to navigate. I was especially struck by the personal contact to confirm the accuracy of my order, and to schedule delivery. Delivery was on schedule and assembly was done well.
27 October 2025
company was always in contact
company was always in contact, making sure we ordered all the right parts for our futon. Customer service reached out after everything was paid for and found a less expensive shipping option- saving me another 200 dollars!
28 October 2025
Misleading in-stock info and delivery date
The items are reasonably priced but availability info is deceptive. The sofa was listed as in stock and the next day I got a call for a delivery schedule. However, after a week, I got another call and was asked to reschedule delivery because the item was not in stock, it was actually back ordered etc. Good selection of items; unfortunately, not reliable.
20 October 2025
Reply from Futonland
We’re sorry for the confusion regarding your delivery timeline and appreciate your patience while we coordinated the shipment. We’ll continue improving communication around stock status and scheduling to make future deliveries smoother.
The delivery team was friendly and…
The delivery team was friendly and professional. They assembled my loveseat quickly and without any issues! I love it because it's exactly as advertised. I love the color and size.
16 October 2025
Great purchase
The couch is perfect, delivery, customer service is excellent, recommend it to everyone
18 October 2025
cabinet bed was delivered already…
cabinet bed was delivered already assembled and was unboxed and set up very quickly. bed is super comfortable and my guests loved it.
15 October 2025
Great team, awesome manager
EDIT: I've modified the experience to 5 stars. They took the time to address the issue. Recommend to anyone. High quality team, high quality furniture, cool style, fair prices.
14 October 2025
Reply from Futonland
We appreciate you taking the time to speak with our customer service manager and allowing us to resolve the issue. We’re glad we could find a solution that worked for you and truly value your understanding and cooperation.
Reply from Futonland
Thank you so much for your feedback. We’re very glad our team was able to assist and that everything worked out to your satisfaction. Your understanding and follow-up mean a lot to us.
Love that you offer affordable natural…
Love that you offer affordable natural futons. Looks and feels like it should. Very excited to use it
8 October 2025
Unprompted review
Very kind and considerate while…
Very kind and considerate while scheduling interviews.
3 October 2025
Unprompted review
Customer service was excellent and I…
Customer service was excellent and I love the futon!
29 September 2025
Unprompted review
Highly recommended
Everything went incredibly smoothly with the process. Communication is key with the way Futonland handles business. The product itself is high quality. I had a small issue and it was resolved promptly and hassle free. I highly recommend getting a futon through them.
31 August 2025
Unprompted review
Immediately after placing the order
Immediately after placing the order, I received a phone call from KJ, looking to check some specs of the cover that I had failed / omitted from my order. we chatted and he said they would get “right on it.” And, they did! In less than a week, our new futon cover arrived and we love it!!! Thank you KJ AND Futonland!!!
11 September 2025
Unprompted review
Quality & service
I appreciated the call next day to confirm my order. The futon cover is made well with quality materials. Highly recommend!
5 September 2025
Unprompted review
Great service
Great service! Followed up on order and provided advice. Fast shipping.
15 September 2025
Unprompted review
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