Good first impression, especially for families One thing I liked straight away is the rugged design. I have a young child at home, so having something that feels more protected and durable ma... See more
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Review summary
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Fusion5 Built in USA 10.1 has been a solid performer in outdoor environments. Dust, bumps, and heat don’t affect it much. Connectivity via Wi-Fi and Bluetooth 5.0 is quick and stable, and it even runs... See more
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After using this Fusion5 tablet for over a month, I can confidently say it offers great value. The Windows 11 OS runs smoothly, supported by the powerful Intel 13th Gen processor and ample 8GB RAM. T... See more
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The tablet is much more powerful than I expected. The Fusion5 FWIN232 PRO N5 with Intel 13th Gen processor handles heavy workloads effortlessly. The screen is sharp, colours are vivid, and the speaker... See more
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Company details
About Fusion5
Written by the company
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
SHOP TABLET PC's
SHOP LAPTOPS
SHOP ACCESSORIES
CONTACT US
Contact info
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, United Kingdom
- eve@fusion5store.com
- fusion5store.com
4.5
Excellent
418 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fusion5
Hi Euan,
Thank you for your feedback! We’re delighted to hear that you were happy with our service and delivery. Customer satisfaction is our top priority, and it’s great to know we met your expectations. If you ever need any assistance or have any questions, please don’t hesitate to reach out. We appreciate your support!
- Tina
Refund Delayed – Poor Customer Service!
Fusion5 cancelled my order due to non-shipment, yet my refund is still pending despite multiple follow-ups. Unresponsive support and frustrating delays—would not recommend!
18 March 2025
Reply from Fusion5
Hi Sher Khan,
Thank you for your feedback; we sincerely apologise for any frustration caused.
We had to cancel your order as we are based in the UK and unfortunately do not ship to India. We are unsure how the order was able to be placed through our UK site with an Indian delivery address, and we are currently working with our web team to ensure that orders outside of the UK are blocked from our UK site going forward.
Please note that we still ship to EU destinations and the USA via their designated domains, which can be accessed by selecting the appropriate flags located at the top left of our website.
Regarding your refund, I can confirm that it is now being processed. Please allow up to 10 business days for the funds to reflect in your account. However, since you are using an international bank account, processing times may be longer due to banking regulations.
We truly appreciate your patience and understanding. If you have any further concerns, please do not hesitate to reach out.
- Tina
Reply from Fusion5
Hi Judith,
We’re very sorry to hear that your DC adaptor is not working. We’d like to resolve this for you as quickly as possible—please contact us directly at Eve@fusion5store.com, so we can both confirm the correct adaptor for your device and arrange a refund for your purchase if needed. We appreciate your patience and look forward to assisting you.
- Tina
Charging is only supported via the included 12V DC barrel charger.
Windows loads quickly, screen is bright, clear and seems bigger that than 10.1" it is light and even with the optional keyboard & case weight only about 933 gram. The usb c is marked on the case as 'fusion charge' and the screen protector for delivery protection says 'support fusion charge' but when I queried the reply was 'Charging is only supported via the included 12V DC barrel charger.' which is misleading at best. This means I have to find a mains socket to charge it when I am out. This is the only thing that lets it down as it is easy to use.
3 March 2025
Reply from Fusion5
Hi,
Thank you for your feedback. We appreciate your comments on the device’s performance and design. We sincerely apologize for any confusion regarding the USB-C port labeling. While the port supports data transfer and other functions, charging is only supported via the included 12V DC barrel charger. We understand that this may be inconvenient, and we will take your feedback into account to improve clarity in our product descriptions. Please let us know if there’s anything else we can assist you with.
- Tina
Very good response to all my queries.
Very good response to all my queries.
Item was delivered to Greece in less time than expected.
Wouldn't hesitate to order from this company again
21 February 2025
Reply from Fusion5
Hi Dionysia,
Thank you for your feedback! We're delighted to hear that you had a great experience with us and that your order arrived in Greece sooner than expected. Providing excellent customer support and fast delivery is our priority, and it's wonderful to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future!
- Tina
The time from order to delivery .
The time from order to delivery to set up of the product was quick, efficient and smooth.
20 February 2025
Reply from Fusion5
Hi Roger,
Thank you for your feedback! We're pleased to hear that your experience was seamless. Ensuring a smooth and hassle-free process for our customers is always our priority, and we truly appreciate you taking the time to share your positive experience. Should you ever require any assistance, please don’t hesitate to reach out!
- Tina
Good experience
The communication for this company is brilliant. Answered all my questions and helped me. The product is good quality and as stated. It was delivered quickly too.
Thanks
18 February 2025
Reply from Fusion5
Hi Luke,
Thank you for your kind words! We're delighted to hear that you had a positive experience with our communication and support. Ensuring our customers receive prompt assistance and high-quality products is our top priority, so it's great to know we met your expectations. We also appreciate your feedback on the fast delivery. If you ever need any further assistance, please don't hesitate to reach out. Thanks again for your support!
- Tina
Fast service and durable
22 February 2025
Reply from Fusion5
Hi Juliane,
Thank you for your feedback
We're delighted to hear that you're satisfied with both our service and the durability of your device. Your satisfaction is our priority, and we truly appreciate your support. If you ever need any assistance, feel free to reach out—we’re always happy to help!
- Tina
Reply from Fusion5
Hi Julianna
Thank you for your feedback
We're delighted to hear that you were pleased with our service and the quick delivery. Customer satisfaction is our top priority, and we truly appreciate you taking the time to share your experience. If you ever need any further assistance, please don't hesitate to reach out.
- Tina
Excellent purchase
Excellent purchase and excellent delivery can't fault anything I was a bit dubious because I usually buy from bigger online shops but I am very happy and will use them again
16 February 2025
Reply from Fusion5
Hi Graham,
Thank you for your feedback! We're delighted to hear that you had an excellent experience with both your purchase and delivery. We truly appreciate you giving us a chance and are glad we could exceed your expectations. We look forward to serving you again in the future!
- Tina
I have emailed Fusion5 a couple of…
I have emailed Fusion5 a couple of times and they have got straight back to me with an answer to my query. The item which was a lapbook was delivered quickly and it is very good, better than we thought it would be, and a very reasonable price. Really pleased with the product and really pleased so far with the company.
17 February 2025
Unprompted review
Reply from Fusion5
Hi Joanne,
Thank you for your kind words! We're delighted to hear that you're happy with your Lapbook and that it exceeded your expectations. Providing quality products at great value, along with excellent customer support, is our top priority. If you ever need any assistance in the future, please don’t hesitate to reach out. Enjoy your new device!
- Tina
Delivered in less than 24 hours
Delivered in less than 24 hours, (Free).
Good product, very satisfied.
10 February 2025
Reply from Fusion5
Hi Alan,
Thank you for your feedback! We're delighted to hear that you’re satisfied with your purchase and that it arrived so quickly. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need any assistance, we're always happy to help. Enjoy your new device!
- Tina
Much improved working product provided.
3 February 2025
Reply from Fusion5
Hi Richard,
Thank you for your feedback! We're delighted to hear that you're satisfied with the improved product. Your experience is important to us, and we truly appreciate you taking the time to share your thoughts. If you need any further assistance, feel free to reach out.
- Tina
Ive just got a Fusion5 Tablet for a…
Ive just got a Fusion5 Tablet for a Project, I must say this is exactly what I wanted, Im running Ubuntu full desktop on it I will be needing over 100 of these for the project. this is a superb tablet and priced very well. very happy.
15 February 2025
Unprompted review
Reply from Fusion5
Hi Paul,
Thank you for your kind words and for choosing Fusion5 for your project. We're thrilled to hear that the tablet meets your needs and that you're enjoying its performance with Ubuntu. It’s always rewarding to know that our products are making a positive impact, especially on a large-scale project like yours. We truly appreciate your support and look forward to assisting you with your future orders.
- Tina
Web site is not user friendly
Web site is not user friendly. Need to have a "Cart" so you can see what you have accepted to order.
4 February 2025
Reply from Fusion5
Hi Rick,
Thank you for sharing your feedback with us! We truly appreciate your suggestions on improving the user experience. We understand the importance of having a clear and accessible "Cart" feature to easily review items before placing an order.
In the meantime, if you need any assistance with your order or have questions about any products, please don’t hesitate to contact us directly at eve@fusion5store.com. We’re here to help and ensure you have a smooth shopping experience.
Thanks again for your valuable input!
- Tina
It was such an easy experience I was…
It was such an easy experience I was able to find everything I wanted and at a good price delivery was fast and reliable could not recommend enough
3 February 2025
Reply from Fusion5
Hi Andrew,
Thank you for your kind words and for taking the time to share your experience! We're delighted to hear that you found everything you needed at a great price and that our delivery service met your expectations. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future, we’re always here to help!
- Tina
Glad to find a Windows Tablet
Glad to find a Windows Tablet. Since this is my first experience with this brand, I need more time to work with the device. My hope is this will be what I'm looking for. So far, I'm impressed. A stronger CPU would be appreciated. I just purchased the keyboard/case for it. Time will tell.
29 January 2025
Reply from Fusion5
Hi John,
Thank you for sharing your feedback! We're glad to hear that you're impressed with the tablet so far. We understand your preference for a stronger CPU and will pass along your thoughts to help improve future models. It’s great that you’ve also purchased the keyboard/case—hopefully, it enhances your experience even more. We’re confident that with more time, you’ll continue to get the most out of the device, and we appreciate your patience as you explore all its features. Let us know if you need any assistance along the way!
- Tina
Reply from Fusion5
Hi D,
Thank you for your kind words! We're delighted to hear that you found our service efficient. Providing a smooth and hassle-free experience for our customers is always our priority. If you ever need any further assistance, please don’t hesitate to reach out!
- Tina
Reply from Fusion5
Hi Kev,
Thank you for your feedback! We're glad to hear that your item arrived quickly and meets your expectations. If you ever need any assistance or have any questions, feel free to reach out. Enjoy your device!
- Tina
This is a crazily cheap laptop for it's…
This is a crazily cheap laptop for it's value for money. On a general functioning basis it does everything a more expensive brand does and is reliable. So if you aren't a PC whizz kid, eager to exceed your budget on an image driven ego trip, i'd recommend the Fusion 5.
29 January 2025
Unprompted review
Reply from Fusion5
Hi Gary,
Thank you for your kind feedback! We're delighted to hear that you're enjoying the great value and reliability of your Fusion5 laptop. Our goal is to provide high-quality, affordable devices that meet everyday computing needs without breaking the bank. If you ever need any assistance or have any questions, feel free to reach out. Happy computing!
- Tina
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