Everything went very smoothly. I ordered a large outdoor umbrella online on Sunday. I received an email on Monday that my order was being processed then a text on Tuesday saying the order was ready fo... See more
Company replied
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Review summary
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Excellent customer service. Friendly, helpful staff member. Very knowledgeable on the products. We had a different bolt which was incorrect and wouldn't fit the chair. One phone call and it was a... See more
Company replied
Purchased extendable ceramic top table. Prompt delivery. Prompt responses to questions.Exactly as described. Mechanism works as displayed in the video. Did not disappoint with the wow factor. Later pu... See more
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We love our new Rattan Sofa! It is exactly as displayed online. It is super comfy and my adult daughter loves stretching out on it after work. My husband, who is 6'2" can lean back and rest his head.... See more
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Company details
About FurnitureOkay
Written by the company
It’s our mission to bring you a great outdoor lifestyle, because we believe that better outdoor lifestyle means a better life.
At FurnitureOkay, you'll find a unique range of outdoor furniture you'll love, including outdoor lounges, dining tables, chairs and more. Every small detail from choice of cushion fabric to seat depth, are considered when introducing a new piece of furniture. We deliver our outdoor furniture directly to you — eliminating commission-driven, inflated prices.
To complete your outdoor living set-up, choose from our collection of BBQs, outdoor heaters, fire pits and more, made by reputable brands you recognise and trust.
Combining 25+ years of experience, high-quality products, and great customer service, we at FurnitureOkay have set out to change the way you enjoy a life outside.
Contact info
33 Macbeth Street, 3195, Braeside, Australia
- support@furnitureokay.com.au
- furnitureokay.com.au
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from FurnitureOkay
Thank you Richard!
The customer service was excellent and…
The customer service was excellent and you were very prompt with your delivery. Great price
30 July 2025
Reply from FurnitureOkay
Thank you Julie!
Reply from FurnitureOkay
Thank you Susan!
Reply from FurnitureOkay
Thank you Marie!
Reply from FurnitureOkay
Thank you Jens!
Reply from FurnitureOkay
Thank you Matheus!
Reply from FurnitureOkay
Thank you Ilona!
The delivery was on time and the…
The delivery was on time and the drivers were very helpful and the lounge is excellent. Thank you
24 June 2025
Reply from FurnitureOkay
Thank you Deslie!
The quality is great and happy with the…
The quality is great and happy with the look and its comfortable to relax on
Delivery was on time and good communication
23 June 2025
Reply from FurnitureOkay
Thank you!
Great prices but delivery took longer…
Great prices but delivery took longer than expected.
14 July 2025
Unprompted review
Reply from FurnitureOkay
Thanks for your review, Fatima! We set delivery speed expectations very clearly, with accurate shipping & transit times displayed on product pages, at cart, as well as Order Confirmation email. We are always looking to improve, so please reach out to us so we can identify your order to see where we missed the mark.
Easy all round
Easy to choose exactly what we wanted. Easy to order and full delivery tracking. Easy to install. Love our set up cooks amazingly.
5 June 2025
Reply from FurnitureOkay
Thank you Kerri!
Ottoman
Product was an exact match for set bought some time ago, was delivered promptly and at a reasonable price.
10 June 2025
Reply from FurnitureOkay
Thank you Carl!
Friendly staff prompt delivery as…
Friendly staff prompt delivery as scheduled very easy to assemble ad very comfortable to sit on
10 June 2025
Reply from FurnitureOkay
Thank you Marty!
Good service both administratively and…
Good service both administratively and shipping. Pleasant staff including delivery person.
9 June 2025
Reply from FurnitureOkay
Thank you!
Great experience
Extremely smooth process, great communication and the product quality is excellent and simple to construct. Thank you. Highly recommend.
9 June 2025
Reply from FurnitureOkay
Thank you Pippa!
Took me ages to choose a BBQ set…
Took me ages to choose a BBQ set because nearly everything looked awesome. I ended up going with the Crossray and honestly it's next level. Total must have for anyone who's into outdoor cooking
2 July 2025
Unprompted review
Reply from FurnitureOkay
Thank you Merce, we're glad to hear that you're loving your CROSSRAY
Reply from FurnitureOkay
Thank you!
Everything arrived when should have and…
Everything arrived when should have and nothing missing which was good.
27 May 2025
Reply from FurnitureOkay
Thank you William!
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