FurnitureOkay Reviews 

1,226
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional product quality, beautiful designs, and comfortable feel of various outdoor furniture pieces and dining tables. People also genuinely appreciate the exceptionally fast delivery times, friendly customer service, and extremely smooth online purchasing experience overall. However, some customers also noted occasional frustrating issues such as significantly delayed shipments, minor product defects upon arrival, or receiving completely incorrect items. Consumers mentioned that resolving these specific ordering mistakes sometimes required extra effort, waiting days for replacement parts, or dealing with unexpected delivery handling.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, solid... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting exceptionally prompt and fast... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their furniture... See more

Service

Customers consistently note positive experiences with service, highlighting outstanding communication and... See more

Order

Customers had positive experiences with order, highlighting the smooth and easy online process and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went very smoothly. I ordered a large outdoor umbrella online on Sunday. I received an email on Monday that my order was being processed then a text on Tuesday saying the order was ready fo... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Friendly, helpful staff member. Very knowledgeable on the products. We had a different bolt which was incorrect and wouldn't fit the chair. One phone call and it was a... See more

Company replied

Rated 5 out of 5 stars

Purchased extendable ceramic top table. Prompt delivery. Prompt responses to questions.Exactly as described. Mechanism works as displayed in the video. Did not disappoint with the wow factor. Later pu... See more

Company replied

Rated 5 out of 5 stars

We love our new Rattan Sofa! It is exactly as displayed online. It is super comfy and my adult daughter loves stretching out on it after work. My husband, who is 6'2" can lean back and rest his head.... See more

Company replied


Company details

  1. Outdoor Furniture Store
  2. Furniture Store
  3. Garden Furniture Shop
  4. Grill Store

About FurnitureOkay

Written by the company

It’s our mission to bring you a great outdoor lifestyle, because we believe that better outdoor lifestyle means a better life.

At FurnitureOkay, you'll find a unique range of outdoor furniture you'll love, including outdoor lounges, dining tables, chairs and more. Every small detail from choice of cushion fabric to seat depth, are considered when introducing a new piece of furniture. We deliver our outdoor furniture directly to you — eliminating commission-driven, inflated prices.

To complete your outdoor living set-up, choose from our collection of BBQs, outdoor heaters, fire pits and more, made by reputable brands you recognise and trust.

Combining 25+ years of experience, high-quality products, and great customer service, we at FurnitureOkay have set out to change the way you enjoy a life outside.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,226)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality product

Easy ordering and quick delivery. Everything was included for assembly and perfect fit. I was very pleased with my purchase and the table is a quality product.

8 January 2026
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Reply from FurnitureOkay

Thank you Martha!

Rated 5 out of 5 stars

Extendable ceramic top table. Great wow factor.

Purchased extendable ceramic top table. Prompt delivery. Prompt responses to questions.Exactly as described. Mechanism works as displayed in the video. Did not disappoint with the wow factor. Later purchased ceramic top sealer to ensure no future staining.

7 January 2026
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Reply from FurnitureOkay

Thank you!

Rated 5 out of 5 stars

Good service

Good service, quality products, had good knowledge of their merchandise!

16 December 2025
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Reply from FurnitureOkay

Thank you John!

Rated 5 out of 5 stars

Great prices

Great prices, items as described with very quick delivery times.

12 December 2025
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Reply from FurnitureOkay

Thank you Rudy!

Rated 5 out of 5 stars

Great experience

Great experience, ordered online, email confirmation great and delivery and service was fast and professional. Extremely happy with the product and would but again no problem.

8 December 2025
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Reply from FurnitureOkay

Thank you Donna!

Rated 5 out of 5 stars

Our second outdoor setting - love it need more seats.

Our second outdoor setting - we love our original setting - we just needed more seating in table.
Our first set is over 3 years old. It’s been excellent - great quality and very comfortable.
Highly recommend.
We also have the 2 high back woven rattan chairs bought over 3 years ago - which we all fight to sit in - they are so comfortable. The cushions need to be stored when weather is raining or not in use.
Love our outdoor setting. Easy delivery.

9 December 2025
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Reply from FurnitureOkay

Thank you Melissa!

Rated 5 out of 5 stars

Wonderful company to purchase from

Wonderful company to purchase from, communication was excellent, nothing was a trouble to them, delivery was as promised and the quality of their products is outstanding. Would certainly go straight to them if ever I need another outdoor setting. Thank you Danie, you're the best.

9 December 2025
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Reply from FurnitureOkay

Thank you Denise!

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Spoke with them twice and they dealt with my enquiries in an excellent manner. Our outdoor table is exactly what we ordered and is good quality.

5 December 2025
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Reply from FurnitureOkay

Thank you Mary!

Rated 5 out of 5 stars

Happy

The product was received in time as promised, in excellent condition, and exactly as per the brochure.

25 November 2025
FurnitureOkay logo

Reply from FurnitureOkay

Thank you Don!

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