Placed an order, within two days had a call saying delivery would be within another two days - and between 11am -1pm. Sent an email which tracked the delivery on the morning, and a call saying they we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Staff very helpful, Phone is answered straight away, Delivery unbelievable fast, Furniture is very reasonable price and the quality is second to none. What more can anyone ask for. We would have no... See more
Company replied
Ordered a 3 piece suite on Tuesday and it was delivered on Friday. rang before delivery, also a tracking option. the two delivery people were pleasant and helpful. we paid for the assemble option and... See more
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The whole process from start to finish was straight forward and problem free. The suite itself was fantastic value for money...the quality of the items is first rate and looks beautiful employing subt... See more
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Company details
About FurnitureInstore
Written by the company
Free Delivery
Free Delivery to England & Wales
No charges for standard service, delivery within 7 working days, no issues at all.
Contact info
440-450 Stoney Stanton Road, CV6 5DG, Coventry, United Kingdom
- 02476 705 600
- sales@furnitureinstore.co.uk
- furnitureinstore.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Ordered & delivered as promised
Ordered & delivered as promised. Delivery was excellent, early, no need to wait around all day & delivery men were excellent, in & out in 20 minutes.
12 August 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your fantastic review! We’re delighted to hear that your order arrived as promised and that you were pleased with the early delivery. It’s great to know our delivery team provided such a quick, efficient, and professional service.
-Furnitureinstore
Reply from FurnitureInstore
Hi Robert ,
Thank you so much for your lovely review! We’re delighted to hear that you’re satisfied with the product and, most importantly, that your mum is so happy with it!
-Furnitureinstore
Reply from FurnitureInstore
Hi Dennis,
Thank you so much for your kind review! We’re delighted to hear that you were happy with the service and that your order arrived so quickly.
-Furnitureinstore
Such a great company
Such a great company! Excellent service and a fantastic leather sofa and armchair at a really reasonable price.
11 August 2026
Reply from FurnitureInstore
Hi Diana,
Thank you so much for your fantastic review! We’re delighted to hear that you’re so happy with your leather sofa and armchair, and that you found them to be great quality at a reasonable price.
-Furnitureinstore
Brilliant service and great quality
Brilliant service and great quality, fast delivery aswell it came within 4 working days 😁
10 August 2026
Reply from FurnitureInstore
Hi Curtis,
Thank you so much for your fantastic review! We’re delighted to hear that you were happy with the quality, service, and speedy delivery. It’s great to know your order arrived within just 4 working days!
-Furnitureinstore
Good product as describe good delivery…
Good product as describe good delivery with tracking very accurate friendly staff
10 August 2026
Reply from FurnitureInstore
Hi Tabatha,
Thank you so much for your wonderful review! We’re delighted to hear that you were happy with the product, accurate tracking, and delivery service. It’s also great to know you found our staff friendly and helpful.
-Furnitureinstore
Reply from FurnitureInstore
Hi Caroline,
Thank you so much for your kind review! We’re delighted to hear that you received excellent service and were pleased with our quick delivery.
-Furnitureinstore
Very fast delivery
Very fast delivery, and great delivery guys who removed the old sofas, assembled the new one and removed all the packaging. No issues at all
13 August 2026
Reply from FurnitureInstore
Hi Anthony,
Thank you so much for your fantastic review! We’re delighted to hear that you were happy with the fast delivery and the service from our delivery team. It’s great to know they made everything easy by removing your old sofas, assembling your new one, and taking away all the packaging.
-Furnitureinstore
Reply from FurnitureInstore
Hi there,
Thank you for your feedback. We’re sorry to hear that you didn’t find the sofas comfortable and that they weren’t quite right for you. We understand that comfort is a personal preference, which is why we offer a 14-day return policy. Please get in touch with our customer service team, who will be happy to assist you with the return process and explain the next steps.
-Furnitureinstore
Excellent delivery and comfortable sofa
13 August 2026
Reply from FurnitureInstore
Hi Rachel,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your comfortable new sofa and that you were pleased with the delivery service.
-Furnitureinstore
Sofa arrived on time
Sofa arrived on time, I was kept updated at all times. It was a very early delivery but the two gentlemen who brought it were quiet (my dogs didn't even bark) and polite and got the job done efficiently. A very good service from start to finish and we are very happy with our new sofa.
12 August 2026
Reply from FurnitureInstore
Hi there,
Thank you so much for your wonderful review! We’re delighted to hear that you’re so happy with your new sofa and that you were kept updated throughout the process. It’s great to know our delivery team were punctual, polite, and efficient—and even managed to keep the dogs sleeping!
-Furnitureinstore
Very well made and delivered with care
Very well made and delivered with care
12 August 2026
Unprompted review
Reply from FurnitureInstore
Hi Walter,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with the quality of your furniture and that it was delivered with care.
-Furnitureinstore
I’d give zero stars if possible
I’d give zero stars if possible, shocking customer service, selling fake leather but sold as real on site and no response from company. Avoid at all costs
13 August 2026
Unprompted review
I can’t recommend these people enough…
I can’t recommend these people enough next time I need something or one of my family do I will definitely recommend they go here even the delivery guys were a delight making us laugh as I kept getting lost but that’s because of where we live and I was waving to them and they didn’t see me and had to reverse about quarter of a mile, but I didn’t complain
12 August 2026
Unprompted review
Reply from FurnitureInstore
Hi Jaqueline,
Thank you so much for your fantastic review! We’re absolutely delighted to hear that you can’t recommend us enough. It sounds like our delivery team certainly made the experience memorable! 😄 We’re glad they were able to find you in the end, and we really appreciate your patience and good humour.
-Furnitureinstore
the guys were so proffesional i mark…
the guys were so proffesional i mark them 10 out of ten so the wait was worth while.
12 August 2026
Unprompted review
Reply from FurnitureInstore
Hi Brian,
Thank you so much for your wonderful review! We’re delighted to hear that our team provided such a professional service and that you’d give them 10 out of 10! We really appreciate your patience and are so pleased the wait was worthwhile.
-Furnitureinstore
very happy with my purchase and very…
very happy with my purchase and very straightforward when I ordered my settee arrived just under a week and the driver and his assistant very helpful when it was delivered the price was amazing for my settee so yeah very happy indeed with furnitureinstore.
11 August 2026
Reply from FurnitureInstore
Hi Paul,
Thank you so much for your fantastic review! We’re delighted to hear that you’re so happy with your settee and found the whole ordering process straightforward. It’s great to know it arrived quickly and that our delivery team were helpful and professional.
-Furnitureinstore
Very efficient
10 August 2026
Reply from FurnitureInstore
Hi there,
Thank you for your kind review! We’re delighted to hear you found our service very efficient.
-Furnitureinstore
Reply from FurnitureInstore
Hi Christine,
Thank you so much for your kind review! We’re delighted to hear that you’re happy with the product and delivery service.
-Furnitureinstore
I feared the worst when I decided to…
I feared the worst when I decided to return the sofa, it looked great but way too firm, initially they wanted £150 to cover collection but we agreed a reasonable price that I thought was fair, the delivery men were top notch and great comms, overall they treated me well
4 August 2026
Reply from FurnitureInstore
Hi Noel,
Thank you for your honest review. We’re sorry to hear that the sofa wasn’t quite right for you due to the firmness, but we’re pleased we were able to reach a collection arrangement that you felt was fair. We really appreciate your kind words about our delivery team and communication. It’s great to hear that, despite the return, you felt you were treated well throughout the process.
-Furnitureinstore
good value for money
good value for money, excellent service, quick delivery with very polite and helpful delivery men
6 August 2026
Reply from FurnitureInstore
Hi Gillian ,
Thank you so much for your fantastic review! We’re delighted to hear that you found us great value for money and were happy with the service and quick delivery. We’ll be sure to pass your kind words on to our delivery team.
-Furnitureinstore
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