Furniture Direct (Leics) Limited Reviews 

689
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Wish I had read the reviews before ordering. Ordered a sofa, as delivery stated 2 white gloved delivery and assembly, done the 24/7 chat.... turns out its NOT 24/7 chat, sent a message at 2am (... See more

Rated 5 out of 5 stars

Once again a great service from Ajaz. He arranged for a fabric Swatch from manufacturer. I contacted him by email, instant answer to my further questions, I purchased a sofa online. A great price, fur... See more

Rated 4 out of 5 stars

Just taken delivery of our purchase so not checked contents however got to say that the guys who delivered it were absolutely first class (Barry & Ian). Went out of their way to get the delivery into... See more

Rated 5 out of 5 stars

Placed an order online ,always worrying when spending a lot of money from a company I’ve never heard of but furniture direct were great , from the initial order confirmation and communication abou... See more

Company details

  1. Furniture Store
  2. Antique Furniture Store
  3. Bedroom Furniture Store
  4. Garden Furniture Shop
  5. Mattress Store
  6. Office Furniture Store

Written by the company

Independent furniture retailer, serving customer since 2006 with over 48000+ products and over 100+ Major furniture brands across UK & Europe. We pride ourselves on offering the highest levels of customer care and uncompromising service from order all the way to delivery. From wardrobes, dining tables, desks, coffee tables, beds, bedroom furniture, mattresses, home office furniture, sofas, chairs to TV cabinets, you’ll find everything you could want at Furniture Direct UK for every room.


Contact info

4.0

Great

TrustScore 4 out of 5

689 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.0

All reviews

(689)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

TOP DRAWER COMPANY

Very easy to order and was impressed by quick response from Furniture Direct as I had accidentally ordered two. Drawers arrived quickly and are exact match to what I already had. Would highly recommend this company

28 September 2024
Rated 1 out of 5 stars

Very poor service

Very poor service. I had to contact the company on multiple occasions to chase delivery. All 3 items of furniture were damaged. Supposed to be redelivered but only one item was redelivered. A real saga. Eventually accepted a discount on the other 2 items just to get it over with. Unprofessional throughout. I would not use them again.

6 September 2024
Rated 5 out of 5 stars

What more could you want

Simple process,find what you want,pay and order it ,7days later they deliver it, no salesman pushing for commission just simple straight forward process,excellent.

21 September 2024
Rated 5 out of 5 stars

EXCELLENT SERVICE

Forget the Multi shop franchises, that churn out the same things, and charge you a fortune to deliver it.
Great sofa, at a fantastic price.
Excellent service, communication and delivered as promised, for FREE.
I can't recommend highly enough

18 September 2024
Rated 5 out of 5 stars

Absolutely amazing customer…

Absolutely amazing customer service!!!!! I have received wardrobe with a small damage (manufacturer issue). The response and solution came the same day, and issue was resolved very quickly. Highly recommended store******

20 September 2024
Rated 1 out of 5 stars

Uncaring seller.

The table had been mistreated in transit, Part of it had come apart, and a hinge was badly bent. I let the seller know and sent photos. They didn't even reply.

18 September 2024
Rated 1 out of 5 stars

Awful customer experience

Took about 6 weeks to deliver. Driver wanted to dump a bedroom cupboard in the lounge. He insisted delivery instructions are on the website (I would have paid extra at the time of purchase if I’d realised) instead had to give driver £20 cash. He then roughly carried it upstairs. I only realised it was damaged when my partner came home and helped me get the cardboard off. Cardboard full of dust all over my house

18 September 2024
Rated 5 out of 5 stars

Reasonable price and quality furniture

Visted the showroom to check what they had and found some pieces that I liked that would fit in nicely. The prices and quality seemed to be reasonable so made an order for some cupboard units and drawers. Came within 2-3 weeks and happy with the choice i made and help from the staff.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Good price

Good price, Delivered on time, and arrived in good condition, So easy and straight forward, Perfect.

16 August 2024
Rated 4 out of 5 stars

The product is extremely high quality

The product is extremely high quality. The item was very well wrapped. The only down side was the lack of communication from both the company itself and the courier, as to when the item would be delivered. I had to chase the company to find out, and wasn't updated and then one day it just turned up. Luckily I happened to be at home.

17 August 2024

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