Furniture At Work® Reviews 

7,982
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 350 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and solid construction of the products, noting their attractive appearance and functionality. Many people appreciate the fast and often early delivery, with items arriving well-packaged and undamaged. Reviewers also highlight the excellent service, including professional installation, helpful delivery staff, and good communication regarding orders. However, some customers also noted issues with delivery, including conflicting information, unexpected early arrivals, or items not being taken to the desired location. A few other people also felt that there were problems with delayed deliveries, lack of updates, or receiving incorrect or damaged items.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of deliveries,... See more

Product

Users describe positive interactions with product, often highlighting good value, quality, and appearance.... See more

Quality

Customers are generally satisfied with the quality of products, often describing items as well-made, strong,... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and quick... See more

Service

Clients share positive opinions on service, with many reviewers praising the excellent communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products, paid for installation which was done professionally with all packaging cleared away. The reason it's 4 stars rather than 5 is the delivery part. Received conflicting emails about the de... See more

Company replied

Rated 4 out of 5 stars

Very happy with its function and appearance. Brilliant that drawersfully extend. Unfortunately the screws into the temp wood base were at an angle so joined near an inner screw so piece of surface woo... See more

Rated 5 out of 5 stars

A mistake was made on my part & the help I got in resolving this matter was second to none. From Gerald in customer service to Julie & Warren in finance I could not have had better service than I go... See more

Rated 5 out of 5 stars

Ordered a 3-drawer filing cabinet which arrived quickly and in good condition and I’m very pleased with how it looks. It’s strong and solid and well-made. It looks great in my home office. I had a... See more



Company details

  1. Office Furniture Store

Written by the company

Furniture At Work® have been delivering outstanding office furniture products to businesses and organisations of all sizes for over 20 years. Every day we use our experience to provide high-quality office furniture and service at the lowest prices to match your business and home office needs. At Furniture At Work® you’ll find one of the largest collections of Office Furniture in the UK. We stock an impressive variety of essentials for your Office, School or your Home Office. Simply browse our website to check out our full product selection. Here at Furniture At Work®, we aim to deliver an incredible service to small, medium and large businesses across the UK. As the lifeblood of the UK economy, we understand how important it is to get incredible products to businesses at the very best price, something we deliver consistently in a number of ways. Everything you Need For Any Office With over 1 million products on our site, we have the widest available product range that meets the needs of every kind of workplace. No matter where your business is, Furniture At Work is the place to outfit your office. Whether you’re just starting out, giving your site a modern, stylish refresh or kitting out a number of locations, we can provide it all. From office desks and chairs to shelving and storage, we provide a one-stop shop for all your office furniture needs. Flexible Pricing For over 20 years, the Furniture At Work mission has sought to provide outstanding products to UK businesses at the very best price. We consider all our furniture to be priced competitively in the market, and we also provide a price match guarantee if you happen to find what you need cheaper elsewhere. Managing the outgoings of any business is tough, and we want to help. Our preferred method of payment is credit card so that the order gets processed seamlessly but we are also delighted to announce our brand new pay by Invoice service. Simply choose 'Invoice Me' at checkout (no boring forms to fill...), and we'll do the rest. We’ve designed this new service for all businesses, local government, NHS and schools. A Team That’s Here to Help The Furniture At Work brand is built on bringing more than just incredible products at incredible prices. We’re an important part of helping businesses remain operational every day. If you’re unsure what products are right for your environment, our skilled CAD team can work with you to get the most out of your space and ensure you comply with H&S guidelines. If you prefer we will also do a site survey for free so you can stick to what you are good at – growing your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.  

Furniture At Work®

Written by the company

To deliver fantastic service, we’ve built the Furniture At Work® brand on promises that ensure our customers leave happy. One of which is consistently low prices, something we deliver in a number of ways.
UK’s Best Prices! Here at Furniture At Work, we pride ourselves on offering the very best prices to our customers across the UK. We want to secure British businesses the best deals so they can focus on what’s important – investing in their enterprise. Many of our prices are discounted by up to 60% off the RRP, strengthening our confidence that, with Furniture At Work, you will be getting the best deal possible. For businesses, hospital, schools and more, kitting out your organisation leads to bigger savings. We offer discounts for bulk orders, allowing you to save more for purchasing high volumes of chairs, tables and other workplace furniture. Price Match Promise With our price match guarantee, you can be sure that with Furniture At Work, our prices and value for money cannot be beaten. If you find a lower price for our products from a different supplier, get in touch and we’ll be happy to match that price. But with the promise of 60% discounts on the RRP and discounts on bulk orders, it pays to come to Furniture At Work first for the best chance of getting amazing value on your workplace furniture. Year-Round Savings At Furniture At Work, the price you see is our very best price, no matter the time of year. No sudden increases followed by dramatic decreases – just the best value possible on quality office and workplace furniture. Plus, on top of consistently low prices, bulk discounts and the price match promise, we also run additional promotions every month so you can enjoy even further savings on the furniture you need for your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.

FREE UK Mainland Delivery!

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.
Standard Delivery Standard Delivery is our most cost-effective service. Unless stated otherwise in the product description, the majority of items we deliver using this service are flat packed for easy self-assembly once you receive them. If you opt for this service, your furniture will be delivered to the ground floor or, if it is palletised, to the curb side. Express Delivery Express Delivery may be your preferred choice if you need your products urgently. Please note that this excludes bank holidays and weekends. As with Standard Delivery, if you go for this service your office furniture will be delivered flat packed (unless stated otherwise in the product description) to the ground floor, or to the curb side if palletised. Delivered & Fully Installed Delivered & Fully Installed is our most comprehensive service and it could be ideal if you don’t want to move and assemble your furniture yourself. If you book this service, our expert team will deliver your products to whichever floor you specify and they will also assemble them, ensure they are placed in the correct positions and remove all packaging. This delivery service removes any stress and hassle from the process of receiving and installing new items of office furniture.

Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(7,982)

334 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

Excellent quality
Perfect delivery
Can’t fault over all experience
Would shop again with them

7 April 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Karen

Thank you for your fantastic feedback. We’re delighted to hear you were impressed with the quality, that delivery was perfect, and that you couldn’t fault the overall experience. It means a lot to us, and we’d be very happy to welcome you back and support you again in the future.

Rated 5 out of 5 stars

Quick Delivery…

Exactly what I wanted and very quick delivery

7 April 2026
Furniture At Work® logo

Reply from Furniture At Work®

HI Tango

Thank you for your feedback. We’re really pleased to hear the delivery was quick and that the product was exactly what you wanted. We appreciate your support and hope to assist you again in the future.

Rated 5 out of 5 stars

The delivery was extremely fast

The delivery was extremely fast. Next day in practice. Ordered around midday and item was here the following day. Way ahead of expectation. Item arrived pristine,well packaged and undamaged. F@W has a huge range to choose from. Have used before and will continue to do so in the future. Excellent.

24 March 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Adam

Thank you for such a fantastic review. We’re delighted to hear the delivery exceeded your expectations and that everything arrived pristine and well packaged. It’s great to know you value the range we offer and that you’ve chosen to return to us. We truly appreciate your continued support and look forward to assisting you again in the future.

Rated 1 out of 5 stars

Dont touch with a barge pole

This is the worst company that i have ever had dealings with i was told it would be 2 weeks before delivery nothing came on the day it was supposed to on ,contacting them was told they phoned me but they did not on phoning several times again was told it would be another 6 days before they could deliver when i said i wanted my money back instead told it would be 5 days before i would get back another lie wondering if i will ever get my desk

9 April 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

Dear Mr Preston

We’re very sorry to hear about your experience. In order for us to investigate this fully and resolve it as quickly as possible, we’ll need the relevant order number and details, as these haven’t been provided. Once we have this information, we will review the matter and contact you directly.

Rated 5 out of 5 stars

Easy to order

Easy to order, easy to set up

26 March 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Mark

Thank you for your feedback. We’re glad to hear you found the ordering process straightforward and the setup easy. We really appreciate your support and hope to help again in the future.

Rated 5 out of 5 stars

Great

We paid to get the items taken upstairs and this was done without any issues

2 April 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi David

Thank you for your feedback. We’re pleased to hear the delivery team were able to take the items upstairs without any issues. We appreciate you choosing this service and are glad everything went smoothly. We hope to assist you again in the future.

Rated 5 out of 5 stars

Excellent service from ordering to…

Excellent service from ordering to delivery✔️✔️

30 March 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Arklow

Thank you for your great feedback. We’re delighted to hear you received excellent service from ordering through to delivery. We really appreciate your support and hope to work with you again in the future ✔️✔️

Rated 5 out of 5 stars

swift and efficient service

swift and efficient service, good product, thank you

24 March 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Ann

Thank you for your feedback. We’re delighted to hear you found our service swift and efficient and that you’re happy with the product. We really appreciate your support and hope to assist you again in the future.

Rated 3 out of 5 stars

Front end not good, customer services great

The online ordering system did not work well, there was very little order information, your sales and logistics teams/systems don't work well together

24 March 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Jerry

We’re sincerely sorry for the experience you’ve described. The issues with our online ordering system, the lack of clear order information, and the disconnect between our sales and logistics teams are not acceptable and fall short of the service standards we expect to deliver. We fully understand how frustrating this would have been.
Please be assured this feedback is being taken seriously. We would appreciate the opportunity to investigate this properly, as this is not how our systems or teams should be working together. If you’re able to share your order number and any relevant details, we will review this as a priority and contact you directly.
Once again, please accept our sincere apologies for the inconvenience and frustration caused.

Rated 5 out of 5 stars

Great product and super quick delivery…

Great product and super quick delivery the next day! Much appreciated, thank you!

1 April 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Eva

Thank you for your feedback. We’re delighted you were happy with both the service and the product, and we hope to assist you again in the future.

Rated 3 out of 5 stars

Damaged delivery and Response to emails is really slow

Response to emails is really slow. I sent several to check on order and delivery. Eventually called and lovely man called Gerald sorted the issue I had. Unfortunately one of the chairs arrived damaged. I sent photos by email and still waiting for a
response. No doubt I’ll have to phone them again. To be continued.

1 April 2026
Furniture At Work® logo

Reply from Furniture At Work®

Thank you for your feedback, and please accept our sincere apologies for the delays in responding to your emails and the frustration this has caused. This is not the level of service we aim to provide.
We’re pleased to hear that Gerald was able to assist when you called, but we’re very sorry that one of the chairs arrived damaged and that you’re still waiting for a response after sending photos — that is unacceptable, and we understand why this is disappointing.
We will look into this as a priority and ensure the issue is resolved as quickly as possible. If you can confirm your order number, we will contact you directly to arrange the next steps.
Thank you again for bringing this to our attention, and please accept our apologies for the inconvenience caused.

Rated 5 out of 5 stars

Very good communication

Very good communication. Goods came before time. Easy to assemble.

20 March 2026
Furniture At Work® logo

Reply from Furniture At Work®

Thank you for your feedback. We’re pleased to hear communication was very good, your goods arrived ahead of schedule, and everything was easy to assemble. We really appreciate your support and hope to assist you again in the future.

Rated 5 out of 5 stars

On time

On time , no BS , the driver called , asked where to leave the box , just simple good service

26 March 2026
Rated 5 out of 5 stars

Excellent experience

Excellent experience with Craig and Amber at Furniture@Work, including sourcing a sample for a product that was usually made to order for us to road test the quality. Wouldn't hesitate to recommend.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor communication and terrible order placement on web site

The web site said each order was rejected and had not gone through. I found out later when I called to place the order on the phone all 3 had in fact gone through. I was then informed they would be cancelled, and refunded. I then received a call from a lady who had no record of the conversation I'd had with the guy I spoke to. To date I still have not received the two credits onto my card.

24 March 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Louise

I believe you have spoken to our GM today and this has been resolved and all monies refunded. Please accept our apologies regarding this error. it was something out with our control and very isolated.

Thanks again for ordering with Furniture At Work

Rated 1 out of 5 stars

Faulty product

Faulty product, came broken. Waiting for response regarding refund.

24 March 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Simon

Our team have reached out to you as we don't have any record of any damages against your order.

Kind Regards

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