Furniture At Work® Reviews 

7,980
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 348 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and excellent craftsmanship of the products, often noting their solid build and attractive appearance. Many people also highlight the fast and efficient delivery service, with items frequently arriving on time, well-packaged, and sometimes including professional assembly. Reviewers appreciate the great overall service, including clear communication and helpful staff. However, some customers also noted issues with delivery communication, experiencing conflicting information, unexpected delays, or a lack of updates. A few other people also felt that orders were sometimes incorrect, incomplete, or arrived with minor damage. Additionally, some reviewers mentioned problems with delivery handling, such as items being left in unintended locations or drivers arriving too early.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and fast delivery... See more

Product

Clients share positive opinions on product quality, often highlighting items as well-made, strong, and... See more

Quality

People report positive experiences with quality, frequently praising the excellent construction and... See more

Order

Reviewers mention ambiguous feedback about order, with many customers finding the ordering process easy and... See more

Service

Customers consistently note positive experiences with service, often highlighting brilliant and amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products, paid for installation which was done professionally with all packaging cleared away. The reason it's 4 stars rather than 5 is the delivery part. Received conflicting emails about the de... See more

Company replied

Rated 4 out of 5 stars

Very happy with its function and appearance. Brilliant that drawersfully extend. Unfortunately the screws into the temp wood base were at an angle so joined near an inner screw so piece of surface woo... See more

Rated 5 out of 5 stars

Ordered a 3-drawer filing cabinet which arrived quickly and in good condition and I’m very pleased with how it looks. It’s strong and solid and well-made. It looks great in my home office. I had a... See more

Rated 5 out of 5 stars

Not at all unhappy this time! We ordered 2 bookcases for our community library and I grumpily went there early to receive them since we'd been told they would arrive between 9.07am and 11.27am. I'm... See more

Company replied



Company details

  1. Office Furniture Store

Written by the company

Furniture At Work® have been delivering outstanding office furniture products to businesses and organisations of all sizes for over 20 years. Every day we use our experience to provide high-quality office furniture and service at the lowest prices to match your business and home office needs. At Furniture At Work® you’ll find one of the largest collections of Office Furniture in the UK. We stock an impressive variety of essentials for your Office, School or your Home Office. Simply browse our website to check out our full product selection. Here at Furniture At Work®, we aim to deliver an incredible service to small, medium and large businesses across the UK. As the lifeblood of the UK economy, we understand how important it is to get incredible products to businesses at the very best price, something we deliver consistently in a number of ways. Everything you Need For Any Office With over 1 million products on our site, we have the widest available product range that meets the needs of every kind of workplace. No matter where your business is, Furniture At Work is the place to outfit your office. Whether you’re just starting out, giving your site a modern, stylish refresh or kitting out a number of locations, we can provide it all. From office desks and chairs to shelving and storage, we provide a one-stop shop for all your office furniture needs. Flexible Pricing For over 20 years, the Furniture At Work mission has sought to provide outstanding products to UK businesses at the very best price. We consider all our furniture to be priced competitively in the market, and we also provide a price match guarantee if you happen to find what you need cheaper elsewhere. Managing the outgoings of any business is tough, and we want to help. Our preferred method of payment is credit card so that the order gets processed seamlessly but we are also delighted to announce our brand new pay by Invoice service. Simply choose 'Invoice Me' at checkout (no boring forms to fill...), and we'll do the rest. We’ve designed this new service for all businesses, local government, NHS and schools. A Team That’s Here to Help The Furniture At Work brand is built on bringing more than just incredible products at incredible prices. We’re an important part of helping businesses remain operational every day. If you’re unsure what products are right for your environment, our skilled CAD team can work with you to get the most out of your space and ensure you comply with H&S guidelines. If you prefer we will also do a site survey for free so you can stick to what you are good at – growing your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.  

Furniture At Work®

Written by the company

To deliver fantastic service, we’ve built the Furniture At Work® brand on promises that ensure our customers leave happy. One of which is consistently low prices, something we deliver in a number of ways.
UK’s Best Prices! Here at Furniture At Work, we pride ourselves on offering the very best prices to our customers across the UK. We want to secure British businesses the best deals so they can focus on what’s important – investing in their enterprise. Many of our prices are discounted by up to 60% off the RRP, strengthening our confidence that, with Furniture At Work, you will be getting the best deal possible. For businesses, hospital, schools and more, kitting out your organisation leads to bigger savings. We offer discounts for bulk orders, allowing you to save more for purchasing high volumes of chairs, tables and other workplace furniture. Price Match Promise With our price match guarantee, you can be sure that with Furniture At Work, our prices and value for money cannot be beaten. If you find a lower price for our products from a different supplier, get in touch and we’ll be happy to match that price. But with the promise of 60% discounts on the RRP and discounts on bulk orders, it pays to come to Furniture At Work first for the best chance of getting amazing value on your workplace furniture. Year-Round Savings At Furniture At Work, the price you see is our very best price, no matter the time of year. No sudden increases followed by dramatic decreases – just the best value possible on quality office and workplace furniture. Plus, on top of consistently low prices, bulk discounts and the price match promise, we also run additional promotions every month so you can enjoy even further savings on the furniture you need for your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.

FREE UK Mainland Delivery!

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.
Standard Delivery Standard Delivery is our most cost-effective service. Unless stated otherwise in the product description, the majority of items we deliver using this service are flat packed for easy self-assembly once you receive them. If you opt for this service, your furniture will be delivered to the ground floor or, if it is palletised, to the curb side. Express Delivery Express Delivery may be your preferred choice if you need your products urgently. Please note that this excludes bank holidays and weekends. As with Standard Delivery, if you go for this service your office furniture will be delivered flat packed (unless stated otherwise in the product description) to the ground floor, or to the curb side if palletised. Delivered & Fully Installed Delivered & Fully Installed is our most comprehensive service and it could be ideal if you don’t want to move and assemble your furniture yourself. If you book this service, our expert team will deliver your products to whichever floor you specify and they will also assemble them, ensure they are placed in the correct positions and remove all packaging. This delivery service removes any stress and hassle from the process of receiving and installing new items of office furniture.

Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(7,980)

332 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality. Looks great.

Ordered a 3-drawer filing cabinet which arrived quickly and in good condition and I’m very pleased with how it looks.
It’s strong and solid and well-made. It looks great in my home office.
I had a bit of trouble unlocking the drawers with the key and they were very happy to replace the cabinet or send me more keys, but after tilting the cabinet forward and then back upright again, the key released itself in the lock and all is good.

23 June 2026
Rated 4 out of 5 stars

Unfortunately the delivery arrived 30…

Unfortunately the delivery arrived 30 minutes before the given time and had to be left nearby rather than being delivered to my address. This left me with the problem of having to unpack, where it was left, and then enlist help to get it to where it needed to be. Not happy but the products were everything I hoped them to be.

18 June 2026
Rated 1 out of 5 stars

Extremely disappointing experience

Extremely disappointing experience. We purchased six Caucus Mesh Back Visitor Chairs, which developed structural failures shortly after installation during normal office use. In our experience, the chairs were not fit for purpose.

What was most frustrating was the lack of ownership. Responsibility was repeatedly referred to the manufacturer rather than being resolved by the supplier, resulting in months of delays, failed collections, poor communication, unprofessional customer service and additional costs to our business. Nearly six months later, we are still waiting for this matter to be fully concluded and for payment to be made.

Based on our experience, we would not recommend Furniture At Work. Save yourself time and money and buy from a company that stands behind its products, values its customers and provides confidence in the quality of the goods it supplies and the after-sales service it delivers.

**Update: The requested order details and information have already been provided directly to Furniture At Work’s review team, including the relevant order numbers

30 June 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

Dear Customer

We have reached out to get the order number and information as that has not been left on the TP review portal. Please update that so we can contact you to discuss

Regards

Rated 5 out of 5 stars

A mistake was made on my part & the…

A mistake was made on my part & the help I got in resolving this matter was second to none. From Gerald in customer service to Julie & Warren in finance I could not have had better service than I got. I am very grateful to them.
The delivery of the furniture I ordered was on time & I was kept informed at all times.
Certainly a company I can recommend.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, delivered on time.

22 June 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Sarah

Thank you for your feedback — we’re pleased to hear you found the ordering process easy and that your delivery arrived on time.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 2 out of 5 stars

Ordered 2 x large cupboards

Ordered 2 x large cupboards. They came to site to install them, damaged one of them as it fell so had to order a replacement. Came back a week later, ordered wrong parts so wasted a trip! The original install was 1st June and now its 25th June with no date for the 2nd followup! So poor!!! Would have been easier to build them myself!!

1 June 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

Thank you for your feedback — we’re very sorry to hear about your experience and understand how frustrating this situation must be. The delays, damage during installation, and incorrect parts are certainly not the level of service we aim to provide.
We sincerely apologise for the inconvenience caused and for the lack of clear communication regarding the follow-up visit. This will be raised internally to ensure improvements are made.
We would very much like to help resolve this for you as soon as possible — please contact our sales team directly on 0204 506 2169 or via www.furniture-work.co.uk, and we will prioritise getting this sorted.

Rated 4 out of 5 stars

Good products

Good products, paid for installation which was done professionally with all packaging cleared away. The reason it's 4 stars rather than 5 is the delivery part. Received conflicting emails about the delivery date so found it hard to plan exactly when it would arrive apart from a day or two before.

9 June 2026
Furniture At Work® logo

Reply from Furniture At Work®

Dear Customer

Thank you for your feedback — we’re delighted to hear you’re happy with the quality of the products and the professional installation service, including the packaging being cleared away.
We’re sorry to hear about the confusion around the delivery date and appreciate you bringing this to our attention — this is something we will look to improve.
If you need anything further, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

quick delivery

quick delivery

18 June 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Angela

Thank you for your feedback — we’re pleased to hear you were happy with the quick delivery.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

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