Furnishings For Less UK Reviews 

322
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that drivers are exceptionally friendly, punctual, and helpful with bringing items inside and handling assembly. Consumers are also very pleased with the overall comfort, style, and beautiful appearance of the furniture, praising the remarkably smooth ordering process from start to finish. Some reviewers were not happy with product quality, describing frustrating issues such as structural breakage, sagging cushions, or unpleasant damp smells after delivery. A few people also mentioned receiving damaged items, missing parts, or experiencing unhelpful communication when seeking assistance with repairs.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt arrivals and... See more

Product

People report high satisfaction with the product, frequently highlighting great prices, beautiful designs,... See more

Staff

Users describe positive interactions with staff, frequently highlighting delivery drivers and office... See more

Quality

Reviewers highlight positive aspects of quality, noting that the sofas are brilliant, top quality, and exceed... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a corner sofa which arrived yesterday,the delivery guys were first rate from phoning half an hour before getting to me, to delivering to a second floor flat. The sofa is brilliant, althou... See more

Company replied

Rated 5 out of 5 stars

Really happy with this company. Great price for the product. There was a slight discolouration on part of the sofa, and they replaced it without problem. Delivery drivers were helpful and it was deliv... See more

Company replied

Rated 5 out of 5 stars

Purchased and delivered within a week as mention on their website. Was kept up to date with delivery date and a call on morning from delivery guys , who were lovely and friendly. Quality furniture at... See more

Company replied

Rated 5 out of 5 stars

Competitive, robust and fit for purpose in a strong chocolate fabric covering, this Luxor three piece suite was exactly what we were looking for at our holiday property. And, it was delivered, on tim... See more

Company replied


Company details

  1. Sofa Store
  2. also in
  3. Living Room Furniture Store
  4. Upholstery Shop

Written by the company

We offer a wide range of modern and stylish sofas designed to elevate the look and feel of your home. Our collection of furniture is crafted from high-quality materials to create durable and long-lasting pieces with timeless style. From sleek and minimalist designs to bold and eye-catching statement pieces, our selection offers something for every taste and budget. Whether you’re looking to furnish a living room, bedroom, or any other space in your home, we have the perfect solution to help you create the ambiance you desire. Shop with us today to experience the best of modern furniture design and exceptional customer service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

322 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(322)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a great experience with this…

Had a great experience with this company, ordered 2 sofas very pleased with them, would definitely recommend also delivery guys were excellent and office staff very helpful thanks very much.

20 February 2026
Unprompted review
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Geoffrey. If there is anything the customer service team can do to help in future then please do not hesitate to contact us!

Rated 5 out of 5 stars

Excellent stuff,good quality delivered…

Excellent stuff,good quality delivered on time and brilliant customer service highly recommend to everyone ..

19 January 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking time to leave a review Adnan. The customer service team work very hard to ensure everybody has a smooth and hassle-free experience. Please do not hesitate to get back in touch if there is anything we can do to help!

Rated 1 out of 5 stars
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review. I have taken a look into this on our end and can see that you were unable to accept delivery at the first attempt, which unfortunately meant there was a slight delay in receiving your order. If there is anything the customer service team can do to help in future then please do not hesitate to contact us.

Rated 1 out of 5 stars

Pretended that a return was delayed to…

Pretended that a return was delayed to keep hold of my money . Poor quality products

13 February 2026
Unprompted review
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking time to leave a review. We apologise that you experienced an issue with your return. I can see that the team requested some information from yourself on 16th February so we could get in contact and resolve the issue, however no response was received. I can assure you that we would never pretend a return was delayed to keep hold of a customers money, we are a family-run business and customer service really means a lot to us. If there is anything the team can do to help in the future then please do not hesitate to contact us.

Rated 5 out of 5 stars

Quality furniture

Quality furniture delivered exactly as discussed, would highly recommend

27 January 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Charles. All of our sofas are made to the highest quality as advertised. If there is anything else the team can do for you, please do not hesitate to contact us. Thank you.

Rated 5 out of 5 stars

Nice and easy to deal with

Nice and easy to deal with, good communication and the delivery guys made it all very easy.

5 January 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thanks for taking the time to leave a review Andrew. It's lovely to hear such a positive review regarding our customer service and delivery team. If there is anything the team can do to help, please do not hesitate to contact us on 0121 820 9499. Thank you.

Rated 5 out of 5 stars

Great price great communication and…

Great price great communication and great delivery 👍🏻

7 January 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Alan. The whole team work really hard to ensure our customers are happy with the product and level of service that they receive. Thank you so much.

Rated 1 out of 5 stars

Impressive how something this expensive…

Impressive how something this expensive can feel so cheaply made. You’d expect basic quality at the very least, but this sofa feels flimsy, uncomfortable, and poorly constructed. Definitely not what you’d expect for the price. A complete disappointment.

19 January 2026
Unprompted review
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thanks for taking the time for leave a review. We're very sorry to hear about the issues you've encountered since receiving your sofa. The customer service team have tried to get in contact with you multiple times to provide a resolution, but haven't had a response. Please get in contact on 0121 820 9499 and the team can explore the options available to you. Thank you.

Rated 1 out of 5 stars

I bought a Portland corner settee

I bought a Portland corner settee, and I have to be honest — the construction is very poor and weak. The sides of the base are made from 12mm chipboard, and the base itself is "sprung" with cheap webbing (not metal springs of any type). The advert states “good strong quality, UK built,” which is a big understatement....I could of got it half the price , now knowing its a cheap build, from other online sellers.

This sofa is not going to last two minutes — you will fall through the bottom of it and get deep sags. The cushions are very firm at the moment, as they have to be, but the sofa is also very low to get off. The feet do not match either — some are black plastic and some are chrome.

The upholstery itself is OK, but the overall construction is very poor and cheap. It feels like it has been made to fit through doorways rather than for comfort.

Overall, I am disappointed. This has now become a common theme of furniture that looks nice but is poorly made. I will be replacing the legs to raise the sofa higher... until I need to replace the base webbing with springs, I will be using beach sofa slats as supports between the base cushions — all at additional cost.

Buying products online has become a joke. The colour was not a good match to the photos, but I am not too fussed about that. Would I buy again? Absolutely NO. I am not happy with the poor construction and how low it is. Once the base webbing starts stretching, I will be sitting on the floor.

6 January 2026
Unprompted review
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thanks for taking the time to leave a review Jason. I'm very sorry to hear the problems you've encountered with your new sofa. Our customer service team have tried to contact yourself multiple times to provide a resolution to this, but haven't been able to speak to you. Please contact us on 0121 820 9499 so the team can explore the options available to you. Thank you.

Rated 5 out of 5 stars

great communication and great product

great communication and great product. thank you

11 December 2025
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Hi, thank you for taking the time to leave a review. Our customer service team pride themselves on excellent communication, we also deliver a superb product all round! Thank you again.

Rated 1 out of 5 stars

Sofa delivered with 2 feet broken

Sofa was delivered with 2 of the feet broken. Only point of contact was phone number that contacted me to arrange delivery, he told me he would post 2 new feet out. 3 weeks later still havn't come and blanking messages. I'd stay away and go to a more reputable company. Or just any company with some form of after care.

24 November 2025

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