Furnicoliving Reviews 

358
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Terrible!! I placed an order through B&Q with Furnico being a "trusted seller". Order was placed on 7th Aug for 2 couches. Told deliver would be latest 3rd Sep and I would be called to confirm date an... See more

Rated 1 out of 5 stars

Bought garden furniture with fire pit through B&Q from furnico what a terrible idea that was no delivery. Sent emails through B&Q customer service what a joke they are! Still no reply from the seller.... See more

Rated 5 out of 5 stars

Ordering was very easy . My furniture delivered promptly .The delivery driver went over & above getting furniture into our back garden even though it clearly said it would be delivered to front doo... See more

Company replied

Rated 5 out of 5 stars

Sofas were a little late for delivery but was kept informed by furnico every step of the way and was offered a alternate for the trouble but ended up getting my original ordered one in the end anyway.... See more

Company replied

Company details

  1. Furniture Store

Information provided by various external sources

Huge Savings On Leather Recliner Sofas. 12 months 0% Finance Available. Won't Be Beaten On Price. 2 Man Delivery Service.


Contact info

3.0

Average

TrustScore 3 out of 5

358 reviews

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3.0

All reviews

(358)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10

10/10, really fast delivery and good quality sofa. I was kept updates all the way from ordering until delivery. Website is very easy to navigate. Very happy customer.

8 July 2024
Unprompted review
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Reply from Furnicoliving

Hi, We are pleased to hear you are happy with the services we provide as well as our products!

Rated 5 out of 5 stars

The best sofa I have ever bought so…

The best sofa I have ever bought so comfy and big feels like am in the cinema watching my tv

15 July 2024
Unprompted review
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Reply from Furnicoliving

Hi, We are pleased to hear you are happy with the services we provide as well as our products!

Rated 5 out of 5 stars

Very good

Very good
Nice sofa

26 July 2024
Unprompted review
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Reply from Furnicoliving

Hi, We are pleased to hear you are happy with the services we provide as well as our products!

Rated 5 out of 5 stars

Very happy with my sofa very good…

Very happy with my sofa very good quality and the delivery service was quick and the delivery guys were amazing
Very happy customer.

20 July 2024
Unprompted review
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Reply from Furnicoliving

Hi, We are pleased to hear you are happy with the services we provide as well as our products!

Rated 1 out of 5 stars

DO NOT BUY FROM FURNICO

Don’t buy anything from these cowboys! Had corner couch delivered over 4 weeks ago with no cushions! Advised cushions were coming on another delivery… still waiting! Also missing legs & couch could be faulty! Have been advised they would be back in touch but they just ignore you!
I’ve emailed and called they couldn’t give a damn!
So I have an un assembled couch with NO cushions. DO NOT BUY ANYTHING FROM FURNICO!!!!!!

19 June 2024
Unprompted review
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Reply from Furnicoliving

We apologies about your experience, would u please be able to contact our complaints team complaints@furnicoliving.co.uk.

Rated 5 out of 5 stars

Furniture purchase

I recently purchased a double bed and 2 armchairs off furniture living they were efficient and very professional from beginning to end
I would definitely recommend this company and would use again
The quality in the furniture is good and delivery took around 5 weeks but was definitely worth the wait

19 July 2024
Unprompted review
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Reply from Furnicoliving

Hi, We are pleased to hear you are happy with the services we provide as well as our products!

Rated 5 out of 5 stars

Delivery was quicker then expected in…

Delivery was quicker then expected in love with my garden table, customer service have been great thank you.

30 July 2024
Unprompted review
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Reply from Furnicoliving

Hi, We are pleased to hear you are happy with the services we provide as well as our products!

Rated 1 out of 5 stars

I’m actually not happy with this…

I’m actually not happy with this company- so I ordered a bed but it isn’t the same as the picture.
I went through the complaints process basically their response was as if they didn’t care and tried come up with some excuses. Only to find out today after two weeks my bed that should have been delivered is sitting in a warehouse even the mattress is horrible ! First my sofas my two seater came with no legs and the bed isn’t matching picture they have on there website of what I’ve ordered . I’ve been sleeping on my bedroom floor on my old mattress I suffer with back problems and do you think these people care. It’s wrong, you can’t advertise something on your website and then send something that doesn’t even match the description. I’m now looking to take this matter further and after doing some research I can see they have already been in the National papers I might consider that too if it’s not sorted. Terrible customer service , I asked for a manager to call me since yesterday and they haven’t. Had I researched them before hand I would have stuck to who I usually order from because I’ve never experienced this . I’m basically stuck with a bed that isn’t opened and left with debt ! I’m calling trading standards and the financial ombudsman!

Edit- after god knows how many weeks they came and collected the items. They could have given me a better offer and resolved the matter fairly. They didn’t want to ! I went 3 months without a bed . Avoid using this furniture shop they are really unprofessional and horrible!

16 July 2024
Unprompted review
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Reply from Furnicoliving

We apologies about your experience, would u please be able to contact our complaints team complaints@furnicoliving.co.uk.

Rated 1 out of 5 stars

DO NOT USE

This is the WORST company I have EVER come across. Ordered a DARK GREY Aston corner sofa bed TWO WEEKS AGO. Heard nothing for over a week. The finally get told they deliver when it’s convenient for THEM not you, the customer. Finally agree a delivery date of Friday 12th July so take the day off work to wait in. They email me to tell I was never getting to delivered that day!!! Was not told any different. After arguing they finally agree to deliver the next day. Then receive phone call from them to advise that the sofa I paid for has been sold to someone else but they can give me a different colour. The complete OPPOSITE to what was ordered. Was told I either take it or wait 2 weeks. Just moved into a new home as mine burnt down so I have zero furniture. This sofa bed was to for me to use til my insurance paid out so now have nothing to sleep on at my new home. Oh and I currently have bowel cancer also. DO NOT use this company. Disgusting “customer service”. Don’t care about you or the inconvenience they cause, they just care about turning a quick profit no matter who is inconvenienced. DO NOT USE!!!!!!

12 July 2024
Unprompted review
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Reply from Furnicoliving

We apologies about your experience, would u please be able to contact our complaints team complaints@furnicoliving.co.uk.

Rated 2 out of 5 stars

Great service from start to finish

Great service from start to finish. Delivery on time and garden set was well packaged. Fantastic product. Very happy customer ** Edit - Still waiting for the £10 Amazon voucher though which was promised if I left a review and sent a picture of my garden **

11 July 2024
Unprompted review
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Reply from Furnicoliving

Hi, We are pleased to hear you are happy with the services we provide as well as our products!

Rated 1 out of 5 stars

This company is incompetent of telling…

This company is incompetent of telling you the truth about your order it has just be lies from the staff regarding the delivery of my mattress a have received the bed and drawer which was a nightmare but the mattress is a new kettle off fish been told it will be delivered at weekend no mention of if its q weekend this year would avoid

27 May 2024
Unprompted review
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Reply from Furnicoliving

We apologies about your experience, would u please be able to contact our complaints team complaints@furnicoliving.co.uk, so we can resolve this issue.

Rated 5 out of 5 stars

Great customer service and fast…

Great customer service and fast delivery. Lovely garden furniture set, easily fits my family of 6 and guests. Came with a free rain cover which is very much appreciated with the changes in weather. Delivery was great as the set wouldn’t fit through the back gate so the guys took it out of the box for me so it would fit.

14 June 2024
Unprompted review
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Reply from Furnicoliving

Hi, We are pleased to hear you are happy with the services we provide as well as our products!

Rated 5 out of 5 stars

We absolutely love the garden furniture…

We absolutely love the garden furniture set. So comfy! The sofas were already put together. And most of the table. Just add to attach the legs and the fire pit which was so easy. Very happy with this purchase.

17 June 2024
Unprompted review
Rated 5 out of 5 stars

At first I wasn't satisfied but…

At first I wasn't satisfied but eventually it was sorted out and I love the sofa bed even though I waited along time it finally got finalised and I'm happy but if there is an item out of stock even the color please remove it because this issue needs improving thanks Furnico Living

20 June 2024
Unprompted review

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