Furni Reviews 52

had some issues with the order, but they refunded and compensated fairly and the couch is beautiful :) thank you!

Our experience with Furni has been extremely disappointing from start to finish.
The sofa we ordered arrived in a color that was supposed to match the one shown on the website, but in reality it looked completely different. The photo showed a beige color, while the actual sofa was much more grey. On top of that, the seating comfort was not what we expected, and to make matters worse, the couch was delivered incomplete, missing screws and pillows.
The situation became even worse when we tried to contact customer service. Communication was very difficult, as the (Polish?) staff spoke and wrote very poor English, which made resolving the issue unnecessarily complicated.
We eventually decided to return the sofa and requested a refund. Even that process was difficult and slow. Although we were promised a refund after returning the item, we are still waiting and have not received our money. We paid €180 for shipping the sofa back. It is very frustrating that Furni does not keep the promises they make to their customers.
Overall, this has been a very frustrating and exhausting experience. I would not recommend ordering from Furni.

Very disappointed with this company!!!!!!
First no delivery in to city centre, no communication, they refuse to return my payment for sofa they didn't deliver and try to change me additional 330€ for no delivery.

After weeks of fighting and waiting, I received sofa in already used version, with half of assembled mechanism still on, with the wrong site position, black colour is for them light silver and without complet fixing mechanism.
After they they lied, claiming that they did everything and more...at the end they blame me for everything that went wrong. Very rude personal, I can honestly say they were nasty.
I will need to take them to the EU court for customer rights and protection, not receiving the goods in new condition and as described.

Never buy from them, it's just waist of money and time.

Fantastic service! You can safely order from Furni. Great communication throughout the entire process. I ordered a sofa and asked for it in a different color than the available options — this was no problem at all and even without any extra charge. Truly amazing service. The delivery team drove all the way from Poland to Denmark and even helped carry it inside. I have absolutely nothing negative to say ☺️

I am so happy for my Merlot sofa , it's Big Bold and Beautiful, and the very large pillows I bought with just makes it even more luxurious, it invites you to relaxation and well yes you guess 😊
I can only recommend it.

The sofa is so awesome. Perfect quality and it was delivered extremely fast. It is cozy and fits perfectly into my living room. Going to buy another Furni pouf now. 10/10 recommend!

Scam. I never received my order after waiting a whole month. I didn’t receive so much as an update as to where my order was. I was forced to contact my bank in order to get my money back.

The customer service and support is amazing and fast to respond helping with any query! Fast delivery and easy installation. Super comfortable and gorgeous sofa and easy to design in any format you’d like.

We were in doubt to order a sofa we had never seen or tested before but it looked very comfortable with the nice green fabric on the website. Once the sofa arrived we were very happy with the colour, seating & delivery. I would recommend this sofa to everyone!

Everything went really well, a reactive clients support, the delivery and the sofa is great (material, confort etc), do recommend!

The MERLOT sofa i ordered sits and looks amazing. It was a little difficult to communicate by email at first, but when i added them on Whatsapp it all went smooth. The people are really nice and helpful. I’ll recommend them.

We were unsure about buying a sofa online like this, without seeing it, but we were very pleased when it arrived! I can say you can buy without fear! We loved the model, the color, and it seems to be of great quality! (We hope it lasts as well, but we're already very happy). Just for your information, we thought the sofa came with metal pieces for connecting the sides between the modules, something that didn't come (it came only to connect the back to the sit), but for now it seems like it can be used without any problems and they don't come apart. Very good costumer service experience as well!

Edit: The team apologized and told me that my experience is an exception. They gifted me 2 extra pillows due to my experience. I am updating my review here not to mislead anyone who is thinking about buying this couch. So far, everyone who sat on it asked where I got it from.
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Very comfy sofa. But delivery was a painful.

They tried to deliver the sofa twice, without letting me know in advance.

All communications via whatsapp (whenever they feel like responding). I had to ask them so many times if they know the delivery date. Every time, they said they don't know, because the delivery is done by a company they work with.

In the end, I received the sofa, after 2 months of effort. I didn't know they are not bringing it upstairs, however the driver was nice enough to help me, we carried 7 boxes of sofa up together.

Overall, it is a very comfy couch, but keep in mind that you need nerves of steel to deal with the customer service.

I’m VERY happy with the product. The quality is amazing and the seating is nice and soft. Assembly was advised to do with 2 people, but can be done by one.

At first I thought the metal brackets were used ones, but upon contacting support they clarified that it is because they assemble the sofa as the last part of quality assessment.

Super fast delivery. Amazing couch.

High quality and beautiful couch. Wish I had room for two

I ordered a sofa corner from the company furni, the sofa is amazing, very good quality and good work. The fabric is very good and soft. I highly recommend the company furni.

Good communication. Great quality. No damages.

Very pretty sofa at a reasonable price. Small issue with the delivery, but communication and compensation helped us resolve the issue together.

We love our couch. The quality is really good and it was easy to put together. We have received many compliments from friends about it.

Loosing 1 star as we were not notified when our couch was going to be delivered, for example 2/3 days before. We just received a call and then messages from the delivery driver that he was there. We weren’t home so could not receive it that day.

Thankfully we were able to reschedule for the next day - which was great.

Overall I recommend!!