Where should I begin...
Where should I begin? My experience with Fundthrough was similar to that of an animal being told that they are going on a car ride, but the car ride never comes. Fundthrough is great at getting your hopes up that you have found a solution and that they will accept your clients for factoring, but then out of nowhere, with no explanations (even when you ask), they will decide otherwise and then be rude and short with you the remaining time.
To give a little background on my actual experience.....I am a small business owner that intakes around $1M-$2M annually. I have been in business for over 8 years now and I am purely a B2B organization. I am a web designer, developer, and SEO specialist. With that said, I complete work for a variety of different clients and then invoice them out in terms from net 30-net 120 depending on the size and cost of the work, etc. I have worked and continue to work with super small organizations, ones that are just beginning, as well as ones that are larger, more established and overall have many years of successful business under their belt. I also want to note that I work with businesses of all types including beauty salons, car repair shops, butcher shops. lawyers....you name it, I work with or have worked with. Now with all that said, I understand that factoring involves evaluating the client's credit to see their ability to pay and so on. In fact, I understand factoring quite well.
To continue on this long story, I applied, went through the processes of signing up on their portal. I verified my information and spoke with a representative who highlighted a few things I needed to take care of first, such as old UCC blanket liens from previous lending experiences that were satisfied, but not terminated properly through the SOS. I understood this and spent the next few weeks afterwards clearing all those up. I gathered all the proper documentation, zero balance letters, got the proper UCC terminations and all that. I then communicated back to FundThrough that this was now completed, I piled them with my verified documents and then I was on my way to finally getting going with this. I was then approved for factoring through Velocity and had my portal set up, Quickbooks linked and all. I was able to see the eligible invoices and so I clicked on the ones I wanted to factor and I thought everything went smooth.
A day goes by and I log on and I see that the invoices submitted were getting verified. All good. I check in a few days after that and it says accepted and my funds were 'on the way.' I wait....wait......wait....more waiting.....After an entire full week of checking on the status daily and being assured that it was because these were my first factoring experiences with them, I decided to call and see what was going on. I call them up and am told they can not help me or serve my funding requests. I ask them why? What happened? I was told that my clients were not reliable and had no credit and therefore couldn't be trusted to pay the invoice. I proceed to tell them that there has to be a mistake and that I even evaluated my clients beforehand and they indeed do exist, both on paper and in person. I was then told these were not eligible because they don't work with those said businesses (which were a car repair shop that has been in business for 15 years, a butcher shop that does $40M a year who has been in business since 1955).
Once this was said, I proceeded to ask them what type of invoices they factor then, because when I signed up and was accepted, it was laid out to me that these clients were acceptable for factoring. I was given no answer. The representative just kept stating that they couldn't help me. From there, I began to ask if it was something wrong with my business or the clients I work with. I was told that they couldn't tell me that information and that they just can't work with me. What does that even mean? If something was not done properly or if something is flagging my business or my clients, shouldn't I at least be informed of something? Any reason what so ever?
A day or so goes by while I intake this information and was left confused. I decided to then start the online chat option with a representative. I informed them of what I experienced the days before and I was just confused as to why one minute I was accepted for this and then out of nowhere it was denied and not only that, I wasn't even contacted by them about it and that I had to reach out to them to even find all this out. Once this representative got wind of the situation, they immediately got rude and stated that I had UCC filings that were filed from before and that I was denied because of that. I informed them that this was taken care of already by another rep and I passed on that information to them. They then ended the chat with no explanation.
All in all these guys have left me with no answers.
31 August 2022
Unprompted review