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Rated 1 out of 5 stars

Someone claiming to be from your team has given us thes account details to pay for services. Pleass advise. Is this authentic? Account Name: Adam Abdulraheem Bank: Lead Bank Routing Numbe... See more

Company replied

Rated 1 out of 5 stars

I made a campaign but after 1 month and multiple e-mails, I have received 0 response from them. It's like they don't even exist. Because it is useless, I tried deleting my account, but even that is no... See more

Company replied

Rated 5 out of 5 stars

I put this fundraiser on hold while trying to raise funds for my late wife Kiki's chemotherapy treatments in Malaysia. It failed miserably, and as a consequence she died on the flight (which the docto... See more

Company replied

Rated 5 out of 5 stars

It was amazing how quickly we were able to meet and exceed our $30K goal for the stim bike for Kelda's brain injury rehab. The ability to drive the campaign through social media was a huge factor in i... See more

Company replied

Company details

  1. Software Company

Written by the company

Crowdfunding for positive impact. Easy, effective, and free. Certified B Corp. Trusted by over 7000 nonprofits from global organizations to local volunteer groups, alongside countless personal causes, FundRazr’s comprehensive cloud-based solution makes it easy to maximize donor reach, mobilize volunteers, and steward loyal supporters, while providing unmatched visibility and value to corporate sponsors. FundRazr is more than just a traditional crowdfunding platform. We offer best-in-class, enterprise-grade fundraising functionality and innovative donor engagement capability to optimize giving results. https://fundrazr.com


Contact info

3.3

Average

TrustScore 3.5 out of 5

214 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy to use, straightforward, no hidden fees

Fundrazr is very straightforward, easy to use, with no hidden fees. The visuals are easy to manipulate, including photos for perks. We were very happy to see that it reached a wide audience and that we hit our goal.

26 February 2020
Unprompted review
Rated 5 out of 5 stars

Wonderful wonderful

Wonderful wonderful. I would suggest correcting the feature for displaying columns of text. On the mobile platform it goes bonkers, even on the desktoo site it'll glitch. Often Funrazrs own ads will cover a portion of the top right of the story box.
It would be fantastic to have access of the dor's email adresses for relaying thank yous and further correspondence in case a gift was promised!

22 January 2020
Unprompted review
Rated 5 out of 5 stars

Easy and efficient.

This was really easy to set up and manage. Some people informed me that they got error messages when they tried donating, but it worked well for the most part. I'll definitely use this again if I need crowdfunding in the future and will certainly recommend it to others in the future.

8 December 2019
Unprompted review
Rated 3 out of 5 stars

FundRazr easy to use but need improvement on payment gateways and charges

FundRazr platform is easy to use. Thats the good thing.

But there are money issues that require attention. I am based in Bangkok but donors are from everywhere in the world. Mostly in US, HK and SG. Because I can only use paypal, and my paypal account is in Thai Baht. Donors from US were hesitated as they don't know thai baht. It will be easier if Fundrazr can provide credit card services as well.

Another issue is that, I still don't know does Fundrazr charge any platform fee. Because the net amount shown in fundrazr transaction page is not the more than the net amount finally in my paypal account. Although the difference is not big, it would be much better to know as every cent count in small scale fund raising for very grassroot non profit.

7 November 2019
Unprompted review
FundRazr logo

Reply from FundRazr

Hi Lily! Thank you for your amazing feedback! We do have two alternative credit card processors (WePay and Stripe) in our system but they unfortunately are unable to support campaign owners in Thailand at this time. PayPal is currently the only option we have for your region, but we are looking to expand our payment processor options for the future!
In regards to the fees, depending on which Pricing Plan you were running with on your campaign, all of the payment processing fees related to the campaign are reflected within the Net Amount as you mentioned. However, if the number within your PayPal account is different than the total Net Amount on the campaign's transaction report, it is possible that there is a either a currency conversion charge on PayPal's end or their average fee rate of 2.9% + $0.30USD per transaction is different for the regions your donors are from. On our end we only calculate this average number into the report. If a donor is charged a different amount, our reports do not necessarily reflect this update as it happens on PayPal's end of the checkout and we do not have any access to PayPal's internal records to be able to update their fee amount for the automatic report.

I hope this helps!

Rated 5 out of 5 stars

great platform

Thank you, FundRazr for helping me raise money for my fundraiser. Everything went smooth. Great platform.

31 October 2019
Unprompted review
FundRazr logo

Reply from FundRazr

Thank you, Sean!

Rated 1 out of 5 stars

Contacting this "company" is…

Contacting this "company" is impossible.
They don't even have a phone number to contact them.
Multiple emails have gone unanswered.
I'm mad as hell and will not let them get away with ignoring me and my family.

25 October 2019
Unprompted review
FundRazr logo

Reply from FundRazr

Hi Dennis, so sorry for this situation! I have already forwarded your request to our support team for investigation. We normally respond within 24 hours and our customers are always a priority for us! I am very disappointed with your experience and we will get back to you as soon as possible.

PS. We found you! Apologies for being slow. You messaged us through Facebook and our internal system of tracking didn't pass your message to our customer support team. We've responded to your inquiry and questions. Good luck with your campaign!

Rated 4 out of 5 stars

Thank you so much for this platform

Thank you so much for this platform!

Today, I brought together women who are chronic health warrior and survivors of abuse. Each and everyone has thrived beyond any future they at one point in their past could barely imagine.

The film that I am making, seeks to celebrate the resiliency, strength, beauty and joy each and everyone of us has, no matter what life throughs at us!

Without this platform, I would not have been able to feed the women who gave of their spirit and time today. It is allowing me to pursue post production quality that was out of my reach before, and I am looking forward to sharing this film far and wide.

And it all started here on FundRazr.

22 September 2019
Unprompted review
FundRazr logo

Reply from FundRazr

Thank you, Anastasia! We are all very inspired by your project! Congratulations on your success!

Rated 5 out of 5 stars

I have nothing but good things to say…

I have nothing but good things to say about my fundraiser for an Alinker walking bike and the way you guys helped share it on social media-I reached my goal in 6 hours!

19 September 2019
Unprompted review
FundRazr logo

Reply from FundRazr

Hi Ninette, we are so happy that your Alinker fundraiser was successful! We wish you all the best and enjoyable strolls and walks! :)

Rated 5 out of 5 stars

When you don't know what you're doing

When you don't know what you're doing, you need somebody to help you and Fundrazr and people on the Alinker staff did a wonderful job of helping me work through the process.

9 September 2019
Unprompted review
FundRazr logo

Reply from FundRazr

Hi there, thank you so much for your warm review! Asking for help is not easy and we are happy to make the entire journey a bit clearer. Good luck and hope you enjoy your new bike!

Rated 4 out of 5 stars

Overall really enjoyed the experience

Overall really enjoyed the experience. There were some aspects that I did not feel were user friendly.

4 September 2019
Unprompted review
FundRazr logo

Reply from FundRazr

Hi Lauren, we are glad that you enjoyed your experience and congratulations on hitting 116% of your goal! We will be happy to hear your feedback regarding user-friendliness as this is number one priority for our team. Thank you!

Rated 1 out of 5 stars

We still have not received our money

29 July 2019
Unprompted review
FundRazr logo

Reply from FundRazr

Hi Kathy, our apologies for this inconvenience. It is extremely rare when our fundraisers don't receive money and may only happen if there were some issues from the payment processing side. FundRazr doesn't hold or receive money, they go straightly from donor's account to fundraiser's account through payment processors. Please drop us a note at support@fundrazr.com and we will make sure to resolve it.

Rated 5 out of 5 stars

Fundrazr made my micro-publishing project possible!

With its free basic package, Fundrazr made it that much easier for me to launch a micro-publishing project where every penny counted. The only fee was the paypal transaction fee! The tools available for the free tier were absolutely perfect for my needs!

11 July 2019
Unprompted review
FundRazr logo

Reply from FundRazr

Hi Michel, this is amazing! We are thrilled to hear that you found the platform perfect for your needs. And yes - free fundraising is amazing for projects when every penny counts!

Rated 4 out of 5 stars

The accounting got a little confusing…

The accounting got a little confusing for me after fundraiser deductions and combining payments cause me undo extra accounting.

18 June 2019
Unprompted review
FundRazr logo

Reply from FundRazr

Hi Denise, thanks for your feedback and congratulations on your successful fundraiser! I will make sure to forward your feedback to our team so we can look at ways to make it more intuitive.

Rated 5 out of 5 stars

Simply amazing

FundRazr was an excellent tool for us to raise funds for the alinker walking bike. It was so easy to set up and use and was really informative on how to create a page that would attract more traffic to it. I would recommend to anyone

5 June 2019
Unprompted review
FundRazr logo

Reply from FundRazr

Thank you, Cassie! Happy to hear that your campaign was successful and congratulations on your new bike!

Rated 5 out of 5 stars

Easy peasy!

It was easy to put a campaign together very effective as well!

18 April 2019
Unprompted review
FundRazr logo

Reply from FundRazr

That's what we aim for!

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