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Rated 1 out of 5 stars

Someone claiming to be from your team has given us thes account details to pay for services. Pleass advise. Is this authentic? Account Name: Adam Abdulraheem Bank: Lead Bank Routing Numbe... See more

Company replied

Rated 1 out of 5 stars

I made a campaign but after 1 month and multiple e-mails, I have received 0 response from them. It's like they don't even exist. Because it is useless, I tried deleting my account, but even that is no... See more

Company replied

Rated 5 out of 5 stars

I put this fundraiser on hold while trying to raise funds for my late wife Kiki's chemotherapy treatments in Malaysia. It failed miserably, and as a consequence she died on the flight (which the docto... See more

Company replied

Rated 5 out of 5 stars

It was amazing how quickly we were able to meet and exceed our $30K goal for the stim bike for Kelda's brain injury rehab. The ability to drive the campaign through social media was a huge factor in i... See more

Company replied

Company details

  1. Software Company

Written by the company

Crowdfunding for positive impact. Easy, effective, and free. Certified B Corp. Trusted by over 7000 nonprofits from global organizations to local volunteer groups, alongside countless personal causes, FundRazr’s comprehensive cloud-based solution makes it easy to maximize donor reach, mobilize volunteers, and steward loyal supporters, while providing unmatched visibility and value to corporate sponsors. FundRazr is more than just a traditional crowdfunding platform. We offer best-in-class, enterprise-grade fundraising functionality and innovative donor engagement capability to optimize giving results. https://fundrazr.com


Contact info

3.3

Average

TrustScore 3.5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This fundraising platform is supporting…

This fundraising platform is supporting scammers. We, a group on Instagram who care deeply to stop this scammer, have provided so much evidence against them. Yet fundrazr chooses to believe a fake vet bill with no vet name and a different patient owner name on the bill compared to the one on their PayPal account. We have also found the actual vet clinic that this scammer went to, and they have indeed confirmed that the cats are not sick with cancer. They were incredibly surprised to hear of this person using her cats for scamming. We have contacted fundrazr multiple times and have attempted to get their attention but are completely ignoring us and allowing this scammer to STEAL close to 100 thousand dollars for months now. This is the worst fundraising platform you can use and I would not trust donating to just any fundraiser on this platform.

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Easy & Great!

We loved the setup and collection process - so easy! And because we're small, we need all the extra cash we can get, so the no-upfront cost was great for us and was the reason we didn't use Kickstarter or something else.

14 November 2023
Unprompted review
FundRazr logo

Reply from FundRazr

Thank you for your wonderful feedback! We're delighted to hear that you loved our platform’s setup and collection process and found it easy to use. We understand the importance of every dollar for small organizations like yours, and we're thrilled that our no upfront cost option was beneficial for you. Choosing FundRazr over other platforms like Kickstarter is a significant decision, and we appreciate your trust in us. Please feel free to reach out if there’s anything else we can do to support your fundraising efforts. Thank you for being a part of the FundRazr community!

Rated 5 out of 5 stars

Exceptional Customer Service Support

Fundrazr has helped Thrive for Good to host many different types of peer-to-peer fundraising campaigns. The platform is user-friendly and offers a lot of different options to customize each campaign. It integrates well with our CRM. And if we ever have any issues or problems their awesome customer support gets back to us very quickly and is always able to help.

14 November 2023
Unprompted review
FundRazr logo

Reply from FundRazr

Thank you so much for your kind words! We're thrilled that FundRazr played a significant role in supporting Thrive for Good's peer-to-peer fundraising campaigns. We're delighted that our user-friendly platform, customizable options, seamless CRM integration, and responsive customer support have contributed to your success. Your feedback inspires us to continue providing excellent service, and we're grateful to be a part of your journey. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing FundRazr!

Rated 1 out of 5 stars

SHAME ON YOU FUNDRAZR !!!

Reply 2 : Once again you are Fraudulently LYING - The money was sent by my Wife simply to Test the account - NOT ME !!! Shame On You FUNDRAZR !!!
You are a truly PATHETIC Company , no wonder you languish at the bottom of your industry if you need to STEAL £20 from an honest person !!!
--------------------------------------------
My Reply To Below FUNDRAZR Reply : They Blame PayPal , but after numerous discussions with PayPal , it is clear that FUNDRAZR simply refuses to pay out & keep / steal MONEY - PayPal advised me to use a Bank "Charge Back" due to FRAUD !!!
-------------------------------------------------
They Do Not Pay Your Raised Funds Upon Request !!!
Difficult To Use & Counter Intuitive
Website !!! - Customer Service & Communication Is Non Existent !!!

10 October 2023
Unprompted review
FundRazr logo

Reply from FundRazr

Hi Sean,

We have reviewed the campaign that you created and noticed that you made a donation to yourself and then closed the campaign without any other donations being received. Please note that we don't hold any funds on your behalf at any point during the campaign. Due to the "suspicious behavior" of donating to yourself, the payment providers may have placed a hold on your donation.

If you would like more information, we recommend you contact PayPal's customer service to see what happened to your donation.

We also do not see any support tickets placed under your name. Were you submitting requests via our help center, the HUB or our chat feature? Please let us know so we can take a deeper look to see if your support questions were overlooked by mistake.

Thanks!

Reply to edited comment:
Hi Sean,

As we mentioned in your previous comment, you donated to yourself. PayPal views this as fraudulent behavior and has likely put a hold on your funds. This is why they are telling you to report it as fraud because they think your account has been compromised.

We do not process or hold the funds for your campaign; it is all a direct deposit after the checkout is completed.

Once again, we do not see any tickets in our support from you on this matter, so we were not able to discuss this beforehand with you.

Hopefully, PayPal will be able to release the funds back to you soon.
Please make sure not to pay yourself again!

Rated 1 out of 5 stars

FUNDRAZR KNOWS YOUR "SOCIAL IMPACT SCORE"!

So, I just made a donation via Fundrazr and the receipt for the payment informs me of something I never asked for, nor realised I was being tracked about. Namely, that my "social impact" is 40/100!

WTVF!! This is an underhanded invasion of privacy to the umpteenth degree, and a precursor of what's coming down the line when cash is obsoleted and money is digitised and controlled and dictated by faceless technocrats tying your spending to certain caveats, for example a carbon credit allowance that will limit your travel, your diet...and heaven knows how more and more punitive it will evolve further down the line.

I have demanded an explanation from Fundrazr, who are acting shamelessly in brazenly telling me information it and no one else should be in possession of but myself, and as such they are not to be trusted. Word needs to get out that the noose is tightening and the screws tightening by the day. Get the word out, folks!

I also note how many 5-star reviews below were set up especially to review Fundrazr, which is not normal, highly suspicious, and I would call on Trust Pilot to investigate. Reading seasoned Trust Pilot reviewers' reviews paints a different pciture, suggesting my hunch that Fundrazr is not to be trusted is spot-on.

PS: I am not in the least bit impressed with the response. I logged on to their site to make a donation to a cause I believed in; I did not log on to be rated and tracked by this company. How dare it presume I would want to be, or for it to use my donation to provide a "social impact score". Folks, this is underhanded; put your campaigns through other platforms that do not reveal their ulterior motives until you have made your donation.

19 May 2023
Unprompted review
FundRazr logo

Reply from FundRazr

Hi Gary,

FundRazr is an online crowdfunding website allowing users to utilize social media to help spread the word about their cause.

The Social Impact Score is a tool we created to help show how many steps you, as a supporter, have completed for our coaching recommendations to maximize your support and impact on the campaign. We do not track your impact on the entirety of the internet.

We encourage supporters to share words about their contribution and support to help increase the campaign's success! Sharing on social media is the best way to do so, and we provide buttons to help show you what options to share you have. When you click on one of the social sharing buttons, the Score increases because you interacted with the interface. Of course, it is entirely optional, and you can click out of the prompt should you not want to engage further.

We ask our users to leave Trustpilot reviews at the bottom of our support messages because otherwise, many people wouldn't know the option exists! Everybody deserves a voice, and we do not sway anyone one way or the other. We're very lucky to have such amazing customers! Usually, when there is a concern, our customers contact us to learn more information before jumping to false conclusions. This isn't a requirement, but we always appreciate their desire to learn more about what we do to help. We are always happy to talk one-on-one with our customers to acknowledge concerns like this.

Hopefully, this helps explain.

Rated 1 out of 5 stars

Fundrazr is a scam

Avoid avoid avoid

I cancelled a campaign and wasn't told the fees are non refundable.

They've charged me almost £200 in fees taken off the refund amounts and when asked, they basically said 'not our problem, contact your payment provider'.. tf kind of response is that??

Absolute con artists.

10 May 2023
Unprompted review
FundRazr logo

Reply from FundRazr

Hi Stuart,

As we mentioned these are PayPal's processing/transaction fees.
We also emailed you about this:
"We understand how this looks, please remember we do not handle the funds - they are handled entirely by Stripe/PayPal and therefore you must contact them about refunding fees. Here is an article that explains (https://connectionpoint.com/help/docs/how-to-issue-a-refund/). Please let us know if you have any questions or would like to discuss this further."

We do not have permission to refund PayPal's fees on your behalf.

Rated 5 out of 5 stars

Removed fraudulent listing in about 24 hours

Since FundRazr have now thankfully removed the fraudulent listing, I have amended to 5 star. Original review below.

Currently listing a fraudulent fund raiser for a cancer patient named Maria supposedly looking for "$40,000 or the treatment will stop". Except the real Maria sadly died in February 2023. This is pure evil, and so far FundRazr have not removed the fraudulent listing and it has raked in another $50 since I reported it. The fraudster (I assume) deleted my warning comments twice and then disabled comments.

To my amazement, YouTube have actually already removed the channel they were using to promote it! So far nothing from FundRazr. Will update star rating if the listing is removed.

16 April 2023
Unprompted review
FundRazr logo

Reply from FundRazr

Hi John,

Thank you (and the community) for sending in your reports over the weekend! We were out of office when the reports came in, but our team has reviewed the reports this morning and have since deleted the campaign and blocked the user for fraud.

If you have any other questions, feel free to contact us at support@connectionpoint.com.

Rated 1 out of 5 stars

HIDDEN (UNKNOWN) FEES EXIST

My experience with the company was pleasant, until we noticed large fees being deducted from our donations in Paypal. The fees were way larger than the commission fees first claimed by the company, coming close to 6-7% of the donation. For around 1 month I have tirelessly been contacting Fundrazr but without a response.

UPDATE: The answer below is not accurate as I have evidence of emails + automated responses.

12 February 2023
Unprompted review
FundRazr logo

Reply from FundRazr

Hi Daria

The last time we heard from you was on November 29. 2022. We had responded back to you with an answered your question however we never heard back from you. Here is the reply that we sent you:

Thanks so much, Daria, that is great to hear!! 🙂
Regarding the transactional payment/provider:

You used Simply Free - How much does it cost?
- 0% platform fees and every campaign are free to create.
-Supporters pay no fee but we ask for a modest, optional tip to support our platform.
-The campaign pays third-party payment processing fees.
-Average final cost: 3-4% (dependent on payment processing fees).

Please let us know if you have any other questions.
Thanks!

If you would like to chat about this further, please feel free to reach out to us at support@fundrazr.com.

Rated 5 out of 5 stars

This is the perfect platform...

This is the perfect platform for all kinds of fundraising. It couldn't be easier or more effective. Easy set up. Easy sharing. Flexible. Low cost. Thank you! We reached our goal!!

6 March 2023
Unprompted review
FundRazr logo

Reply from FundRazr

This is so exciting to hear!! We are so happy that the platform was easy to use!! Don’t hesitate to get in touch with the support team anytime if there is anything we can do for you in the future!

Rated 3 out of 5 stars

Partnered with Stripe Issues

Partnered with Stripe Issues - some fundrazr fees are not captured on stripe reports, so I'd have to toggle between both sites to get the fees of both fundrazr and stripe. This became such a pain. If you had one platform with one report showing one satisfied fee then reporting on my end would be so much easier. Also, there is no way of posting Fundrzr on social media except as a web link. If there is someway to add Fundrzr to social media as a $ click option, that would be quicker and easier for donors too.

28 January 2023
Unprompted review
FundRazr logo

Reply from FundRazr

Thank you for your feedback.

We are already reviewing the analytics dashboard for future platform updates. Our goal is to make the analytics easier to understand.

Rated 5 out of 5 stars

Great platform for crowdfunding

I had no issues collecting funds for my project. The website offers all tools necessary to set up and manage a campaign. Payment handling is top notch, the same day a contribution was made I could see it reflected on my account in the same day almost immediately.

The text editor feels a little bit annoying to work with when placing images though, I think you can improve in that so that I dont have to delete a whole bunch of text to move images around in case I make a mistake or decide to change/update them.

Overall a good user experience, Im happy with it.

12 January 2023
Unprompted review
FundRazr logo

Reply from FundRazr

Thanks Abraham! We are so happy to hear you had no issues collecting funds for your project without any issues!!

Thank you for you feedback about the text editor, we definitely take this back to our team as we are always looking for ways to help improve the platform and our clients experience!

We are looking forward to working with you again in your future projects!

Rated 5 out of 5 stars

Great and accessible site

It's a great site, easy to use, and most importantly - it doesn't gatekeep itself to only users from the USA. It also comes with tips toward making succesful campaigns, which is great! It saved my butt during tough times when I had to rely on kindness of others, and I got WAY more donations than by directly asking people for help.

19 December 2022
Unprompted review
FundRazr logo

Reply from FundRazr

Thank you so much for you kind review!! That is so exciting to hear that you were able to receive way more donations!!

We truly care about all our clients and really want them to succeed, so I am glad you felt that way!

We are looking forward to being able to work with you again in a future campaign!

Rated 5 out of 5 stars

What a great experience!

I appreciated the step by step directions on how to create the information for the grant, the check-ins I received as I was getting donations, and suggestions about how I could promote project. I was very excited about the donation match as well.

30 November 2022
Unprompted review
FundRazr logo

Reply from FundRazr

Hi Megan! That is so wonderful to hear!! We are so glad we were there to be able to guide and support you during you campaign!!

We are looking forward to being able to help you out with any future campaigns you may need to create!

Rated 5 out of 5 stars

Mighty Mighty

Thanks, Fundrazr! You put the MIGHTY in our small but mighty fundraising endeavor. Your Support team was prompt and affable in answering any questions and offering support.

10 July 2022
Unprompted review
Rated 3 out of 5 stars

fundraise Pending

Well, they are so slow with approval. They tell me that the "payments and sharing are disabled until we review your campaign. It shouldn't take long. We'll notify you via email. " This's the third day and I'm still waiting for approval. I feel that the website's a scam But I hope not

29 June 2022
Unprompted review
Rated 1 out of 5 stars

All good until I was about to launch…

All good until I was about to launch the campaign, then they claimed they needed a photography of my ID with me holding it up next to my phase, as proof of identity.

Now, I'm logging in with Google, which already has my identitity verified. And payments are handled through PayPal, which also has me as a verified customer. And now FundRazr for some reason want a copy of my ID?

The one thing we're told is to never hand out our passport- or ID number to random strangers on the internet. And I'm not going to.

No further proof of my identity was needed. Regardless of any replies, I will never use this company again. No way in hell I trust somebody that asks me for a high def photograph of my identification. It's downright archaic. What next, smoke signals, rune carvings and fax?

Come on.

8 June 2022
Unprompted review

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