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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their attentiveness, helpfulness, and commitment to securing the best outcomes. Many highlight the exceptional customer service, noting that agents go above and beyond, providing clear explanations and constant updates. People appreciate the quick response times and the overall smooth, stress-free process, often succeeding where other companies have failed. However, some customers expressed dissatisfaction with the company's communication methods.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Consumers find service to be positive, highlighting the personalized and attentive approach from staff like... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness,... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers praise the proactive and helpful contact... See more

Response time

Customers had positive experiences with response time. Many reviewers highlighted the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really appreciate George going to the extra effort to get a better rate and loan for me . Previous company's seem to just try once and quickly give up . In a world where you can feel like your talking... See more

Rated 5 out of 5 stars

There is not enough space available for the review we need to give because Jack Tran went above and beyond for our company. Even when we gave up trying, he absolutely refused to and kept fighting for... See more

Company replied

Rated 5 out of 5 stars

I was seeking a cash injection to support the purchase of stock from a manufacturing base in China. George has been very attentive, he grasped our requirements quickly from a simple brief and shopped... See more

Company replied

Rated 5 out of 5 stars

The service we’ve received from Amo in our quest for additional funding to support the purchase of some new machinery has been outstanding, what a guy! He worked hard but fast to give us a range of ch... See more

Company replied


Company details

  1. Finance Broker
  2. Business Broker

Written by the company

Skyscanner for business finance - view your matched lenders in 90 seconds or less. See rates, reviews, and our broker expertise and find your ideal business funding partner.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Don't believe all of the negative reviews…

Interesting to see the negative reviews here - I suspect that it may be more to do with the borrowers rather than FundOnion. No unsecured loan application is going to be completely plain sailing, but both Angelo and James responded to my queries during the process and I was provided with regular updates, which is all you can ask for really. From first contact to funds in my account took 7 days, so I have no issue with the timescales. If you are willing to be realistic about the interest rate that you will be charged for this type of loan and you are prepared to put in some effort, then FundOnion could certainly work for you.

28 February 2024
Unprompted review
Rated 1 out of 5 stars

Stop spamming!

They spamming small business's emails! This is more than enough to understand what kind of company is this!

I never use them or hear about them. I don't know from where they have my business email!

STOP SPAMMING!

29 February 2024
Unprompted review
Rated 1 out of 5 stars

Payday rates and dishonesty

Firstly, the fact that some reviewers here say “fund onion are not spammers” leads me to believe the reviewers aren’t genuine. Who reviews a company by saying they are not a scam?

Fund onion emailed my business several times advertising great rates and fast turnaround. So after a few emails, I foolishly took the bait and thought why not. Despite not needing a loan, I could use a cash injection as I could recruit slightly earlier than new client instructions starting.

After a conversation on the phone talking about the amount I wanted, I was told it was realistic and definitely possible. But I had to share business account through open banking - incredibly intrusive.

A few days later, I get a call saying great news my business can get 40% of the amount applied for and can pay payday lender rates for the privilege and pay it back tomorrow…

Apparently lenders refused due to the credit rating of directors. I suspect, as the credit ratings of directors are excellent, that fund onion wasn’t earning sufficient commission. And what has the credit rating of directors got to do with a business loan!?

Do yourself a favour and avoid these jokers.

26 February 2024
Unprompted review
FundOnion logo

Reply from FundOnion

Hi Fred,

Thank you for your review. We have reviewed this internally and can see that the broker you spoke with handled your case appropriately. The Open Banking link was with a lender so that they could assess the possibility of providing your business with an offer, the sharing of which is entirely up to you and in your discretion.

We did obtain an offer for you, I appreciate that it may have been for a smaller amount than you were originally seeking but ultimately this was a decision of the lender and not of FundOnion. Lenders take into account a number of factors which does include credit rating in order to make their own assessment before they make an offer to disburse their own funds.

Thanks,

FundOnion Team

Rated 1 out of 5 stars

Irrelevant/spam email

Irrelevant/spam email. The email address used to contact me was harvested from my website, soroban.co.uk. Note that the email address published has since been changed to make it clearer to spammers that my limited company has not been trading for at least 6 YEARS. This is supported by the entry at companies house! They are wasting my time as well as theirs!

My website link is intended for legitimate contact about free technical support associated with material published on my website that my one man consultancy is no longer trading.

Can you trust a company that does not do basic research?

26 February 2024
Unprompted review
Rated 5 out of 5 stars

Big thank to Fund Onion & Aaron

Big thank to Fund Onion and in particular Aaron who was a pleasure to work with and made the whole process easy for us. Look forward to a long standing relationship after such a smooth first transaction.

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Big thank to Fund Onion and in…

Big thank to Fund Onion and in particular Angelo who was a pleasure to work with and made the whole process easy for us. Look forward to a long standing relationship after such a smooth first transaction.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, Henry was very efficient and professional. A rapport was built quickly and from application to completion, the journey was smooth.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

The service was excellent

The service was excellent! Communication from start to finish.

Aaron was very helpful and went beyond to help my company.

I would highly recommend using these guys.

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Professional, well connected and deliver results

We had unexpected cashflow issues and FundOnion was able to get us a good loan within ten days at a good rate. I had contacted individual loan companies but they had not got back and the processes were baffling. FundOnion are brokers not spammers and seem to have good connections within the loan companies - to pull strings, get through the red tape and deliver results. Aaron was on the case all the time, easy to contact and all fees are totally transparent.

27 December 2023
Unprompted review
Rated 5 out of 5 stars

My company had Cashflow issues

My company had Cashflow issues, even to pay Staff Salary was a Struggle. By Chance I stumbled into Fund onion, having been rejected by High street Banks and known Lenders. Once I spoke to Fundonion Broker Angelo Christodoulou, he did his Utmost to get a Positive Result for me. All the way keeping me in the loop of what's happening and giving words of Reassurance. That meant so much. Thank you

22 December 2023
Unprompted review
Rated 5 out of 5 stars

Quick and easy source of funding

We are a manufacturing operation and needed to make a quick decision on a number of investments both in terms of new plant, machinery and IT system. FundOnion were are able to identify and approach a fund provider of good flexible terms and made the whole process quick and easy. We can highly recommend FundOnion.

13 December 2023
Unprompted review

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