Extremely helpful throughout the whole process we opted to have it built and paid the express delivery. Come on the day it was scheduled no delay. Constant updates from driver Simon was very f... See more
Company replied
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Review summary
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Fantastic delivery service phoned me b4 hand to say what time he would be here and he was here at the time he said .very friendly gave us all the information we needed about the bike answered all the... See more
Company replied
Thank you! We had our daughter’s birthday present delivered today by Dan, he kept me well informed of delivery and appreciate the communication as the initial email stated an all day delivery slot... See more
Company replied
Dan dropped our second e-scooter earlier today and carried it all the way into the garage (Grateful for that Dan 🙏😉) Will be assembling the scooter over the weekend. It's our second one from Funb... See more
Company replied
Company details
Written by the company
Fun:Bikes are a specialist manufacturer, importer and retailer supplying a wide variety of children's and adult indoor & outdoor vehicles & toys. Established over 20 years Fun:Bikes was founded in 2001, and our range and team have grown rapidly. This success has been mainly due to the way we run our business and the ideals we hold - we firmly believe that you, as the customer, should only be supplied with the best products we can source and develop and offer outstanding service and support. Our product designers and mechanics are constantly improving the specifications and quality of our products, and our buyers are always hunting for high-quality products at sensible prices for our customers to enjoy. As a manufacturer and importer who retails straight to you, without the wholesalers involved, we can slash the prices of retailers who buy from wholesale suppliers yet still supply higher specifications and more reliable machines. Our products are not lower-priced because we sell lower specification or quality machines; on the contrary, it's the other way. We buy and manufacture better. These savings allow us to offer showrooms, superior warranties, and far better support, including free lifetime technical support from our mechanics and experts and thousands of spares all held in stock. Not only are the Fun:Bikes products good value, but more importantly, they are of good quality..
Fun:Bikes…Let the Fun Begin!
Written by the company
- 7 Day Price Promise
- Find another product of the same specification for a lower price and we will refund the difference!
Contact info
Unit 5f, Old Dalby Business Park, Station Road, Old Dalby, Melton Mowbray, LE14 3NJ, Leicestershire, United Kingdom
- 01664 498 640
- sales@funbikes.co.uk
- funbikes.co.uk
4.5
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Dan the driver couldn’t be more helpful…
Dan the driver couldn’t be more helpful on delivery 🚚 and kept us in the loop for an estimate time of arrival. Great experience thanks again
3 June 2026
Unprompted review
Reply from FunBikes
Hi Gavin,
Thank you for the great feedback.
We’re really glad to hear the delivery experience was smooth and that you were kept well informed throughout — that clear communication makes all the difference.
If there’s anything else we can assist you with, please feel free to reach out.
Kind Regards,
The Funbikes Team
Dan the delivery driver was great.
Dan the delivery driver was great.. the service was excellent just waiting for better weather to test my new scooter
3 June 2026
Unprompted review
Reply from FunBikes
Hi,
Glad to hear everything went smoothly on delivery and that the experience was a positive one. Hopefully the weather clears up soon so you can properly enjoy your new scooter!
If you need any tips or support once you get going, we’re always here to help.
Kind Regards,
The Funbikes Team
Great experience
Great price, quick order processing, helpful customer service and an awesome new toy. Highly recommend
20 May 2026
Reply from FunBikes
Hi Beth,
Thank you for the great feedback.
We’re really pleased to hear you found the pricing competitive, the process quick, and the service helpful — and it’s brilliant to know you’re enjoying your new purchase too.
If you need anything else or have any questions down the line, please feel free to get in touch.
Kind Regards,
The Funbikes Team
Reply from FunBikes
Hi Miss Davidson,
Thank you for your review.
We understand from your correspondence that the sprocket was not correct for your vehicle and has since become damaged after being fitted and used.
Having reviewed the order, the part supplied was the item that was ordered online. As we are unable to confirm compatibility without knowing the exact vehicle details beforehand, we cannot determine whether the incorrect part was selected during the ordering process.
What we would advise now is that you contact our Technical Support team with details of the vehicle you have. If it is one of our vehicles, we will be more than happy to help identify exactly what is required and guide you to the correct replacement part.
Please provide the model and any photos you may have of the vehicle and the damaged sprocket, and our team will be happy to assist further. Our technical team can be contact through email support tech@funbikes.co.uk or you can call 01664 498640.
Best Regards,
The FunBikes Team
Reply from FunBikes
Hi,
Thank you for the kind words.
We’re really pleased to hear you’re happy with both the service and the product — it’s great to know everything met your expectations.
If there’s anything you need or any questions come up down the line, please feel free to reach out.
Kind Regards,
The Funbikes Team
The driver was friendly .polite and…
The driver was friendly .polite and really helpful he lifted bike over step he was on time which was good.
2 June 2026
Unprompted review
Reply from FunBikes
Hi Christine,
Thank you for your feedback.
We’re glad to hear the delivery went smoothly and that the service was friendly, helpful, and on time — it’s great to know the extra assistance made things easier for you.
If there’s anything else we can support you with, please don’t hesitate to get in touch.
Kind Regards,
The Funbikes Team
Great service again !!
Great service again !!!
Had an issue was Sorted really quickly
Thanks Funbikes
9 May 2026
Reply from FunBikes
Hi Steven,
Thank you for the great feedback.
We’re really pleased to hear everything was sorted quickly and that the experience was smooth once again — that’s exactly what we aim for.
If you need anything else, our team is always here to help.
Kind Regards,
The Funbikes Team
10/10
Ordered a quad bike Monday 25th and it was delivered all ready to go today by Simon.
Firstly the customer service team have been great as I had a few questions - Madz, Jigs and Lee answered my questions promptly.
Simon who delivered my quad was 10/10 rang me before arriving hassle free drop off told me what I needed to know.
Been out on the quad from 10am till 15:00 today and it’s ran perfectly.
Top service!!
2 June 2026
Unprompted review
Reply from FunBikes
Hi Nathan,
Thank you for such a great review.
We’re really pleased to hear everything moved so quickly from order to delivery and that the quad arrived ready to go. It’s brilliant to know the support you received along the way made the whole process easy and informative.
Even better to hear it’s already had a full day’s use and performed perfectly — that’s exactly what we aim for.
If you need any advice, parts, or support moving forward, don’t hesitate to get in touch.
Kind Regards,
The Funbikes Team
Buying a new carburettor after 3 rides…
Buying a new carburettor after 3 rides as broke down 4 times funbikes was rude and wouldn’t help very nice people lol
19 May 2026
Reply from FunBikes
Hi Lee,
We're sorry to hear that you were unhappy with your experience.
When you contacted us regarding the carburettor issue, our technical team attempted to assist and requested photos or video evidence of the fault so that the issue could be properly assessed under the terms of the warranty. Unfortunately, you were unwilling to provide any evidence of the reported fault, despite this being explained on multiple occasions.
Our trained technicians also attempted to discuss the symptoms with you and explore possible solutions, including arranging for the bike to be returned for inspection. However, you were unwilling to engage with the diagnostic process or allow us the opportunity to assess the bike and determine the cause of the issue.
We take all warranty claims seriously and are always happy to help where customers work with us to investigate reported faults. Unfortunately, without evidence or the opportunity to inspect the bike, we were unable to verify the issue or authorise replacement parts under warranty.
Should you wish to revisit the matter and provide the information required for assessment, our team would be happy to assist further.
Best Regards,
The FunBikes Team
Reply from FunBikes
Hi Mr Richmond,
We are very sorry to hear about your experience and any inconvenience caused.
We would like the opportunity to resolve this matter for you. Our records show that we are currently awaiting a response from you so that we can investigate your concerns further and verify the compatibility issue you reported. Please contact our Customer Service team at your earliest convenience, and we will do everything we can to assist.
We remain keen to work with you to reach a satisfactory resolution and encourage you to get back in touch with our Customer Service team.
Kind regards,
Best Regards,
The FunBikes Team
Dan the driver great guy very nice guy…
Dan the driver great guy very nice guy good asset to your team should have him in sales haha now got my son looking at the 1800 pound electric bike
1 June 2026
Unprompted review
Reply from FunBikes
Hi Chelsea,
Thanks for the great feedback — we’re really pleased the delivery made such a positive impression and that the experience was both helpful and enjoyable. It’s always good to know everything was handled smoothly.
If that next upgrade is on the cards and you need any advice, we’re always here to help.
Kind Regards,
The Funbikes Team
Dan was great reliving my sons quad and…
Dan was great reliving my sons quad and gave me thorough advice on how to build and answered all my questions.
1 June 2026
Unprompted review
Reply from FunBikes
Hi Chloe,
We’re really pleased to hear the delivery went so well and that the setup advice was clear and helpful.
It’s always important to us that everything is fully explained so you feel confident getting started.
If you need any further guidance while putting it together, just reach out — we’re here to help.
Kind Regards,
The Funbikes Team
Reply from FunBikes
Hi,
Thank you for your kind feedback.
We’re really pleased to hear you found the website informative and that the assembly option made things more convenient for you. It’s great to know delivery was quick and the whole experience left you happy.
We truly appreciate your support and look forward to helping you again in the future.
Kind Regards,
The Funbikes Team
Website were very informative
Website were very informative, the option of them assembling it before it came was a very option! And the delivery was very quick!
All in all very happy and we will definitely use them again.
18 May 2026
Reply from FunBikes
Hi Mark,
It’s great to hear the website made things clear and easy to navigate,
and that the pre‑assembly option added that extra level of convenience. We’re also really pleased delivery was quick and the whole experience left you happy.
We truly appreciate your support and look forward to helping you again in the future.
If there’s anything else you need, just let us know.
Kind Regards,
The Funbikes Team
I purchased a new electric dirt bike…
I purchased a new electric dirt bike from FunBikes. Unfortunately, the pallet was reported by the courier as having tipped over during transit, and the bike arrived with damage, including a bent frame and damaged bodywork.
To their credit, FunBikes responded to my complaint and offered either a full return/refund or £180 compensation if I chose to keep the bike due to them been out of stock. However, I was disappointed that replacement parts were not offered and that the compensation did not reflect what I believe would be the true cost of restoring the bike to its original condition.
The bike itself is enjoyable to ride and I decided to keep it, but the experience of receiving a damaged new bike and the limited resolution offered left me disappointed.
Pros:
* Fun bike to ride
* Customer service responded to the complaint
* Full refund option was available
Cons:
* Bike arrived damaged after a documented courier incident
* Replacement parts were not offered
* Compensation offered did not cover the apparent cost of replacement bodywork
* Long complaint process
1 June 2026
Unprompted review
Reply from FunBikes
Hi Hayden,
Thank you for taking the time to leave your review.
We're sorry to hear that your bike arrived damaged. Unfortunately, despite our efforts to ensure products are securely packaged, damage can occasionally occur during transit. In this case, the courier advised that the pallet had tipped over while being handled, which we understand was extremely disappointing when receiving a new bike.
We appreciate your comments regarding both the bike itself and our customer service team. Following our assessment of the reported damage, we offered to arrange collection of the bike at no cost to yourself, with the option of either a full refund or a replacement once stock became available. We also discussed an alternative goodwill contribution should you prefer to keep the bike. While we understand that our proposed resolutions did not fully meet your expectations, we worked to provide the available options and reach a fair outcome.
Thank you for your feedback, as it helps us review both our processes and our courier partnerships. We hope you continue to enjoy the bike and wish you many happy rides ahead.
Kind regards,
The FunBikes Team
Had a few occasions where the wrong…
Had a few occasions where the wrong parts have been sent and I have had to argue to prove this.
7 May 2026
Reply from FunBikes
Hi Mr Clifford,
Thank you for taking the time to leave your review and share your experience with us. We appreciate your feedback and the opportunity to address your concerns regarding the items you received.
Our team has carefully reviewed the matters you reported and provided solutions, including replacements, refunds, and guidance where appropriate. All returned items were processed promptly, and any warranty or mispick issues were handled in accordance with our policies. We continually strive to provide helpful support and ensure that our customers are satisfied with their experience.
If you require any further assistance or have additional questions, please feel free to reach out to us at Tech@funbikes.co.uk, CS@funbikes.co.uk, or by calling 01664 498 640. We value your business and thank you for your understanding as we work to provide reliable service and support.
Best Regards,
The FunBikes Team
Absolutely fantastic guy and soo…
Absolutely fantastic guy and soo helpfull. All questions answered.
1 June 2026
Unprompted review
Reply from FunBikes
Hi Alan,
Thank you for your feedback.
We’re really pleased to hear everything was clearly explained and that you felt fully supported throughout — that’s exactly the experience we aim to provide.
If there’s anything else you need or any questions come up, please don’t hesitate to get in touch.
Kind Regards,
The Funbikes Team
Fantastic staff.
Fantastic staff.
Friendly environment
Professional approach with great skills 👍
18 May 2026
Reply from FunBikes
Hi,
Thank you for such kind feedback.
We’re really pleased to hear you found the team friendly, professional, and skilled — creating a positive and helpful environment is exactly what we aim for.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind Regards,
The Funbikes Team
Reply from FunBikes
Hi Andras,
Thank you for your feedback.
We’re really pleased to hear you’re happy with both the product and the service — it’s great to know everything met your expectations.
If there’s anything else you need or any questions come up, our team will be happy to help.
Kind Regards,
The Funbikes Team
Brilliant customer service from Lee
Brilliant customer service from Lee. Helped me with all my queries.
Thank you
30 May 2026
Unprompted review
Reply from FunBikes
Hi,
Thank you for your kind feedback.
We’re really pleased to hear all your queries were handled clearly and that you felt well supported throughout — that’s exactly the experience we aim to provide.
If there’s anything else you need or any questions come up, we’ll be glad to assist further.
Kind Regards,
The Funbikes Team
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