Fullstop Security Reviews 23

I had a problem with a lock in an older wheel clamp I had.
I emailed Full stop explaining the problem, sent the lock mechanism to them and a replacement was sent FOC.

Great customer service, I highly recommend their products.

Lost 2 bars for our locks. Chloe was very helpful and efficient with ordering our replacements. Couldn’t have given better customer service!

Fantastic customer service , Chloe could not have been more helpful by sending the replacement lock and keys by first class post as I was going away.
Arrived the next day.
Thank you .😀

Very helpful an knowledgable by phone and email.
Good product too

I made a silly mistake and asked about finding a solution to my problem. I was helped to understand why I had a problem and they offered to help by looking for a replacement part. They located a replacement and posted it to me. All in less than a week. This was service above and beyond and built reputation. Well done Duncan.

Wonderful customer service from Duncan Evans who sorted out our key issue quickly and efficiently. Would thoroughly recommend

After reaching out to Cloe and Duncan that I needed M16 bolts instead of the standard M14 ones they swiftly arranged a FedEx shipment to Croatia as we where leaving from the Netherlands on our holidays on short notice and sending it to our home would be to late. So by this great service the bolts arrived earlier than us in Croatia and after mounting them the Nemesis Plus fitted perfectly. Chloe and Duncan thanks again for your great support and service

Having found a problem with my ageing “Excalibur “ wheel lock, I emailed Customer Services. Duncan replied outlining the potential problem and how it may be solved. The was problem was exactly as he predicted and remedied. Excellent, prompt customer service. Thank you.

Duncan was extremely helpful and knowledgeable. He explained how to fix the lock but if that didn't work he said I could return it amd made that easy for me. I did that and got a replacement 2 days later which fitted perfectly. Thank you.

Having used the Gemini wheel lock for the past four years, we recently swapped caravans requiring the lock to be adjusted unfortunately the grub screws had rusted and whilst I managed to remove them, the heads stripped, then whilst trying to refit them I discovered due to the level of rust the grub screws wouldn’t fully screw into the tubes to secure the lock. I reached out to Fullstop and received a very positive reply from Duncan almost straight away and who over the next day went above and beyond all my expectations managing to find not only some replacement grub screws but also the tube itself and then arranging next day delivery with the items arriving a little over 44 hours since my initial email. 💯 outstanding customer service.

I changed my Motorhome and found the wheel nuts were a larger size on the new one, so the receiver bolts for my Nemisis Plus wheel lock were too small. I messaged the team and 48 hours later I took delivery of 2 M16 size receiver bolts that fitted my new wheels! Great quick service, thank you guys!

Recently contacted Purpleline as the wheel receivers had gone rusty after 4 years.
All i can say is the response to my e-mail and service was second to none.
Two new receivers sent out, no problem..... even e-mail to ensure i had received them.
Spot on. Thanks you

Excellant service in sorting out a warrenty claim. Duncan sent out promptly a replacement lock and when that did not work sent out a replacement wheel clamp body , a replacement key for one that got damaged in transit.This is what customer service should all about.

I was so impressed with the swift response to my lock faular. With in eight days I had my lock removed and a replacement arrived today and fitted on my Nemesis Ultra Wheel Lock, securing my caravan. There was no problem with my faulty lock and I will surley make sure I will, when needed buy another wheel clamp from Fullstop Security

Absolute 💯% top service, Needed info on a couple of spare parts for my Nemesis Ultra lock and the staff could not have been anymore helpful, Thank You Full Stop Security. Julian Perry

I cannot fault the customer service team. It is refreshing to find someone that goes above and beyond expectations. Thank you so much for your time and help it is greatly appreciated.

There was a problem with the lock, it happens.
With no quibble or fuss the lock has been replaced.
What more can you say!

Superb after sales service. The control box on my 8 year old mover had failed. I rang to order a replacement and instead of just taking the order they suggested that I spoke to their technician first. He went through all possible scenarios and suggested possible actions. It is probable that the problem is the ariel, so they posted one 1st class to me. I haven't fitted it yet, but whatever the outcome Purple Line could not have been more helpful. Just outstanding service!