Full Compass Systems Reviews 38

I recently ran into two separate issues with a pair of older studio monitors that I purchased nearly five years ago. Both units began failing in different ways, so I opened support tickets with the manufacturer and with Full Compass.

Within 24 hours, Full Compass responded with a clear, expedited, and very reasonably priced plan to resolve the issues. I was able to move forward immediately with their solution.

Part 1 of 2 was delivered today (Feb 19).

Customer support is critical to the strength of a brand and the long-term trust of its customers. Full Compass demonstrated exactly what responsive, solutions-oriented service should look like.

Although the other required part will take an estimated 4–6 weeks to arrive, I have full confidence that once it is available, they will ship it promptly. I truly appreciate the quick turnaround, professionalism, and clarity throughout this process.

My experience has been outstanding, and I wanted others to know what a fantastic company Full Compass is to work with.

~Christian

My sales guy is knowledgeable and helpful. He makes it easy to get what I need for all the accounts I purchase for.

Great service, very helpful. Glad to be back buying things from you again.

Great Prices Great Selection Great Sales people. What more could you ask for? Shipping was fast and free on most orders as well.

Working with the sales rep, he always finds what we need and is sure to follow up that everything worked out.

Quick, everything that I needed was in stock.

Luis made ordering easy and efficient and was able to go back into our records and find the correct part we needed for our equipment.

My replacement part for my bass amp was not in-stock and had to be shipped from another place. I wasn't expecting it for another week.it arrived Friday and I had enough time to repair my amp before the gig Saturday. Great service and shipping was well protected and fast!

Chris was super-helpful and was able to find us the products we needed, expedited shipping, and helped make sure that our non-profit status was up-to-date.

Sales person was nice and helped me out a lot on my new purchase of the QSC KC12.

Nick Brown was very patient with me while searching compatible mixers and amplifier for our church. I wasn't sure of I needed for our church sound system. Nick and Aron Carr were very prompt on not only securing the products, but having the whole system installed and operating in less than a month. Today was the first day using the new system during church service. Everything worked well, outputting clear, strong audio! My hat's of to Full Compass Systems and Nick suggesting we use Audio Contractors for the installation.

Brian Bookstaff was able to find the right replacement part and it was able to arrive quickly before the event it was needed for.

Dave C has always been helpful in finding solutions and in finding sometimes obscure parts when we need them. Recently we had an experience with the Post office that caused a mistaken 'return' and he was very helpful getting out a replacement via a shipper.

Luis is NOT only my rep, he is my business partner. I depend on his product knowledge and expertise. He is my "go-to" person when I am looking for gear, or when I need some advice. He has definitely earned my respect and my business. I look forward to continuing to build our relationship and our business.

I purchased a digital produect that had an error in the listing, so it took a few days to get it sorted.

The customer service team worked diligently to resolve it, and was extremely responsive in email and phone support, and offering a good solution.

I wouldn't hesitate to use them again.

Outstanding service- Dave Cradler has gone above and beyond for us as a rep and always points us in exactly the right direction. Thank you!

Very professional sales guys. I like a recommended 100%.

David Cradler has always gone above and beyond. He is always there to help me find the right product, in budget and on time.