FUJIFILM Reviews 91

Fujifilm camera are pretty cool and have that classic retro vibe that looks great. The colors straight out of the camera are nice, and the build feels solid.

Have had continued problems with my Fujifilm GFX 100s camera. Am currently experiencing third round of problems since purchasing the camera in 2022. Had to return camera twice in warranty period to get a functioning product. Current problems include on/off switch for camera not functioning, menu not appearing when menu button function pressed, andcard read error for brand new UHS-2 card. I paid $6000 for this camera body and feel it is not a dependable, quality camera for the money. Customer service and support is not responsive to customer complaints, stating they can only deal with issue if camera is sent to their service center on the east coast. I live in Oregon and have already sent my camera in twice for it not functioning. Really feel I bought a lemon and that Fujifilm does not care.

I'm a professional photographer that do photography for living. I had numerous Fuji cameras and loved them for the fun I had while using them. But their bad service made me switch brand.

Had to send my X-H2s for repairs. It took FOUR MONTHS to get it back fully repaired. They quoted us 3 different prices, lowering it each time, as we asked for more details on the issue since they wouldn't give any. Were they bullshitting us ?

Took almost one month to get the quote. Another month to get it back but it had another issue (battery drain) that I found the day after I got it back. so we sent it back to the repair center. Do they have any QC ?

I'm in Canada. The shipping delays are long since the camera need to go to Canada's Fuji HQ, who then forward it to the repair center to the US.

No news after a while so I asked them two times for an update, They repaired it and sent it back to Fuji Canada HQ but without telling us. So we called Fuji HQ to check if the camera was working well before forwarding it to me. IT HAD ANOTHER ISSUE ! So they sent it back. After almost a month later they finally told us they can't fix it so they sent me a refurb one. I received it the same day that I received my new Sony A7V. At least I was able to sell the X-H2s for a better price.

As a pro photog that does that for a living, losing my main camera for 5 months is WILD. The quality of their service is unacceptable. I can't afford to lose my main camera this long.

If you're serious about your work and considering Fujifilm for your gear, think twice and be sure to have more than one camera.

Excellent customer service received from Albert (Imaging Solutions Division of Fujifilm Service UK). Provided clear guidance on a query on an old Fuji digital camera and assisted in providing link to a battery charger. Top service.

Fujifilm is arguably the most successful consumer camera manufacturer today, projected revenue for the 2025/26 fiscal year is in the vicinity of ¥550 - 590 billion, approximately 4 billion in USD.

Yet there is not a single Fujifilm user who doesn't complain about the companion app for the cameras. If I'd known just how bad it is, I would have never bought a Fujifilm camera. Without exaggeration, it fails every single time I use it. Either it won't connect, or it takes far too long to connect - usually with multiple attempts, and/or the connection drops out during image transfer. Don't even get me started on using it as a remote trigger, it's completely useless.

When the app finally decides to work, it doesn't even have the most basic features like the ability to delete photos from the camera's SD card - something that every user wants.

Fujifilm, there is absolutely no excuse for this. This problems are well documented and the forums are full of discussions and complaints about these issues and more. When will you start listening to your customers and actually start looking after your long term reputation?

I own a Fujifilm X-T1. I was hoping to be persuaded by what I saw, and to some extent I was, but:

I love the look of the XE5, but no weather seals? And the body on the cable in the shop looked scuffed around the top plate. It looked easy to scuff. A price of £1299? Might as well buy the X-T5.

But the X-T5 is a big, brutal looking lump. An ugly design in both black or silver. Larger and heavier than my graphite finish X-T1, which is a much prettier design.
This camera will need a grip making it larger and heavier, moving away from small and light in a way I don’t much like.

The boy in the shop didn’t know if the X-Pro3 was discontinued and whether or not it would be replaced. I don’t want to waste time in a high end photo boutique with clueless sales personnel.

Conclusion? If it had been weather sealed the X-E5 would have been of interest. The cameras were very expensive. Build was good, but it wasn’t extraordinary; That it wasn’t extraordinary was quite evident.

The arrangement in the store meant I could not insert my memory card and shoot a few frames, nor could I use my own lens (doubtless if I’d asked…..) but the aforementioned salesman put me off. That kind of pointless interaction wastes time and grates on the nerves.

I think I’ll hold on awhile longer with my X-T1.

Frankly, if Fuji keep on like this I may drift away to a Panasonic LUMIX S9 mk2 or something of that kind. I’ve been waiting a long time for something better and increments don’t interest me.

We didn’t particularly wants it, my precious.

Maybe I’m getting old.

Talked with Alex, Liam, and Anthony who were helpful with regards to troubleshooting an issue with my purchase not going through. Followed all troubleshooting steps provided. It’s not a bank, card, or funds issues. Is an issue on the vendors end. Then most recently spoke with Rich who was immediately standoff-ish & incredibly rude. I wish he would have provided information instead of, “no”. Rich, has no business working in customer support with an attitude like that. I was never rude or standoff-ish to the team. Issue with attempted purchase has still not been resolved.

I am in love with their colour science. Even using older models I have an incredible experience. I hope to always have a Fuji in my life, keep it going!

Went to purchase 5 magnetic snowflake fridge magnets - using a weblink thay offered 25% off using code BYE25.
Added photos put 5 in basket - could not sign in or sign up - over xmas/new year period.
Submitted a contact us form - no response - a few days later received another email advising discount codes on calendars etc - submitted another contact us form - this time received a response stating no discount code was available - non whatsoever for magnetic snowflakes! They also stated i never submitted my first form. The BYE25 code was supposed to be 25% of ANY photo product.
Fujifilm need to improve their ITsystems as they had some sort of glitch over the holidays and cannot dismiss my experience as not being correct. The code was there the magnetic snowflakes were £5.50 each i put 5 in my basket with a view to paying for 4.

I ordered a mug, sent clear photos of two images, they printed one on top of the other, instead of side by side, made an awful mess of it, they refused to do anything about it, disgusting service.

Purchased a Fujifilm x100vi recently, Charged it once when I received it and was over the moon when it arrived. Gorgeous little thing isn’t is! It seemed to work perfectly and I bought it to document my trip to Japan. Unfortunately, after one charge, the battery no longer works. Can’t charge it, nor hold any charge. Sadly I wasn’t able to use it on holiday after the first charge (which didn’t last very long to begin with) so, given the price I’ve paid for the camera, it’s been a huge let down. I initially thought the issue was the voltage difference between countries, however my other electricals had no issues with charge, and attempting to charge it at home has confirmed the issues with the battery. I’d save your money and invest in something more reliable and probably cheaper…

Horrible!! I’ve got a 90 mm F2 lens two years ago. It is a very expansive lens! I barely used it, maximum 8-10 times!!! Never dropped it, never did anything wrong! And this lens just got an error F0. I sent it to the official repair center and they ask around $500 just to repair it! Plus sending it to them was $50 !!! Wow! It’s the horrible sh..t quality product I have to pay. I have no words!!!!

the last two films haven’t printed, i’m very disappointed as these are not cheap! i bought through amazon (they were legit) so i can’t even get help through there app, any advice?

Had a great service from Fujifilm UK Sent my telephoto lens for repair. Quick estimate and return of my repaired lens. With a year's warranty. Very fair price for repair, great communication through the process.

WORST CUSTOMER SERVICE

Contacted the number from the website just to order waste toner. The guy on the phone was not only completely useless, clueless and unable to tell me anything about simply ordering. He referred me to another number to call which he guaranteed I would be able to order from, after googling the number it turned out to be a LIFELINE HELP CENTRE!!
I have to stress that I was not once, rude or aggravated on the phone, I simply asked questions and followed his instructions, and this sick joke is what I get in return.
I called back to confront him and he convinced me that I was talking to the wrong person and they had no record of me calling the 5 minutes before, he then told me I had the number wrong and referred me to the same lifeline number.

I am appalled at being treated this way, I don’t understand what I did to deserve this and whoever it was I was talking to needs to get fired!

Very poor service... To buy into any camera system is a BIG investment... I contacted two major camera shops in different cities local to me and neither had the Fujifilm cameras in store, so nothing within 30 miles of me.
Then I find Fujifilm offer a free trial of their kit... Great! I order what I want to try before buying... A HUGE amount of money leaves my bank account as a security, which I accept... Then two days later I am told I need insurance on top of the guarantee of already having my money!
Clearly the message Fujifilm UK is sending out is they only want to deal with the elite professional photographers living in London.

A terrible experience! After quite a lot of online searches, I had decided to make an album photo with Fujifilm. It took me obviously, a fair amount of time to make the albulm and once ordered, I got a confirmation email and then nothing else. After a month, I enquired, and they told me that the album was stuck at the border and they would send a new one. After some time, I asked again, and the person just refunded me without asking what I wanted to do. I then insisted that I wanted them to print the album and send it as I really didn't want to have to do the album again. After many back and forth, they told me that the album was in my basket but wasn't, which I showed to them with a print screen. Now, they told me that they don't have the album and that they can't do anything about it. What a waste of my time! I will never order from them again, and neither should you!

I wanted to buy a Fuji X-T50 under a Black Friday deal. Every camera shop in the UK has these deals until midnight on 6th December. Shamefully, and without advance warning, Fuji pulled the deals on 5th December - out of sync with expectations raised by end of sale publicity and dates at camera shops.
Fuji has also recently pulled its UK website. This is clearly a company that has no interest in the UK market, and is treating UK customers like dirt. Avoid.

Unfortunately, I would avoid buying from this company, or at least investing in them long term. I bought a camera from them (XS-20) and aside from my personal gripes with the camera itself, it broke within 16 months (4 months out of warranty), and the repair service from Fuji was quoted at $600 dollars! Fuji customer service was less than helpful/ understanding about trying to help me and told me that I should't charge the camera via USB even though its the only way I was instructed too. There is too much/ better competition out there nowadays to have to deal with finicky cameras/ difficult customer service. AVOID and shop Sony, Cannon, etc.

The "NEW" app is worse than the old one. And the old one was bad enough. I can't wrap my head around it. In 2024, not to be able to upload images on your phone is a disgrace. Sorry, FUJI. You're software and customer support are garbage and we are having a break up. And not a nice one.