Fuel Lagoon Reviews 

519
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and functional design of the products, often noting their excellent fit and stylish appearance. Many appreciate the swift delivery and efficient ordering process, with some highlighting the company's ability to provide bespoke items and resolve issues proactively. People frequently mention the products' effectiveness in blocking sun, ensuring privacy, and keeping vans cool. However, some customers also noted occasional problems with delivery, such as parcels being lost by the courier or experiencing delays. A few other people also felt that the fit was not always snug for their specific vehicle models, or expressed disappointment with the product's appearance compared to online images.

What people talk about most

Product

Clients share positive opinions on product quality, fit, and design, with many describing items as excellent,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and prompt... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising products as excellent, high-quality,... See more

Service

Users describe positive interactions with service, highlighting prompt, fast, and reliable experiences.... See more

Order

Customers had positive experiences with order, praising the quick and easy ordering process and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fuel Lagoon is a small Uk Company who take pride in providing quality, functional and stylish products. The Team @ F.L recently provided me with a five piece internal Thermal Cover Set and extern... See more

Company replied

Rated 5 out of 5 stars

Fab products! These van thermal screens fitted our Renault Master perfectly without breaking the bank! Perfect for blocking out the sun - keeping van cool and creating privacy during day/night. Easy t... See more

Company replied

Rated 5 out of 5 stars

I received a faulty item from the guys at Fuel Lagoon and they were really proactive in sorting the issue out, even allowing me to visit the premises to swap the item over and check it out before tak... See more

Company replied

Rated 5 out of 5 stars

Great service from this friendly team Bought a couple of things from this supplier, who delivered quality items in good time. One of my items was missing from one package, but a quick email, with a... See more

Company replied


Company details

  1. Truck Accessories Store

Written by the company

UK Family Business making Campervan accessories for the van lifers


Contact info

4.8

Excellent

TrustScore 5 out of 5

519 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(519)

112 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a nice bunch of people there at…

What a nice bunch of people there at fuel lagoon.
Made contact after purchasing our new campervan from Milldown Campers and they supplied us with a blackout cover for the front screen of the van and side doors when we purchased it. However on our first trip out it was very cold on our second day so we decided to purchase the insulated window covers which where an 8 window package. They arrived very quickly and fitted very well, so if you need a set for your Toyota Velfire, we would recommend them. Thanks again Beth

23 June 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

That is so lovely to hear, thanks so much for taking the time to leave us a review! It means a lot to our small family run business! Im pleased to hear you were happy with our service and product

Rated 5 out of 5 stars

Perfect fit and looks great

The website has a very easy to navigate system which allowed me to choose the right screen wrap for my van. Purchase and delivery were very easy and quick.

The screen warp is a perfect fit for my Swift Monza (Torneo Custom) and looks great as well as blacking out all the front windows.

Quality of the product seems great so far, time will tell that it holds up to the elements of the great British weather.

27 May 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Please to hear you are happy with the blind for your ford tourneo custom! Thanks so much for taking the time to leave us a review!

Rated 5 out of 5 stars

Excellent

Excellent
Very helpful and friendly to deal with. Our window covers arrived very promptly and fit the van perfectly and the build quality is superb. The added surprise of two teeny tiny quarter light covers not mentioned on the website (I think) make me giggle every time I put them on. Sooo much easier than trying to cover up the windows with makeshift curtains and clothes pegs.

27 May 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Please to hear you are happy with the blinds for your camper! They are so worth it compare to makeshift options! Thanks for taking the time to leave us a review!

Rated 1 out of 5 stars

Disappointed

Disappointed. Asked for a screencover to fit van but they supplied one that doesn't fit well and can offer me nothing but to return it at my own expense. Customer contact is good but on the whole not good and could only resolve with a return, couldn't even offer something to get it restitched so it would fit

27 May 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Hi, I am really surprised to see you have left us a 1* review, its really disappointing considering this is not an issue of our company at all and is very unfair. You ordered a screen cover tailored to fit a Renault Master. The vehicle you have is a motorhome based on a Renault Master. While our screen covers do fit on most motorhome's, your particular motorhome models overhang sits too low so the cover cant reach over the area it does on the usual standard Masters therefore it doesn't reach over completely as it should. What is interesting to us is that we actually offered you to return the screen cover for a refund as you said it didn't fit but instead you have kept the item??? And still think it's fair to leave us a review. You said you wanted to keep the item and have a refund as well? But if the item didn't fit why would you want to keep it? It was not a fault of the product itself just the fact your motorhome effected the fit of the cover. I will try to attach the photos that you sent of this so we can show whomever will be reading this review so they can see themselves there is no issue with the product but how it fits on your motorhome variation.

I hope you will take the time to consider how fair this review is and change it.

You paid £85 for this product, we can't make you a customised item especially for your unique vehicle for this price as it takes hours for our team to design a whole new cover (hence us offering to refund you)

Rated 5 out of 5 stars

Perfect!

We absolutely love them!

27 May 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Thanks for supporting our small family run business!

Rated 5 out of 5 stars

Fast and friendly

Very friendly and responsive service.
Delivery very fast.
Just what we needed - a thinner version of the traditional silver screen for summer use and far less bulky

29 May 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Thanks so much for taking the time to leave us a review! It means a lot to our small family run business!

Rated 5 out of 5 stars

Quality and Service

Ordered a set of thermal blinds and required quickly. They replied super fast and made my dates, which saved the day/weekend.
Super quality and service all round. Look no further than Fuel Lagoon

28 May 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Pleased to hear we were able to work with you to get your blinds to you for your camping trip! Thanks so much for taking the time to leave us a review! It means a lot to our small family run business!

Rated 5 out of 5 stars

Excellent screen cover

We order a screen cover and it was delivered really quickly which was a pleasant surprise. Perfect fit in the van ad work really well. It packs up very small too and was a reasonable price. Overall an excellent product and great service

27 May 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Great to hear you are happy with the way they pack up small, it does help when storing them in a van with limited space! Thanks so much for taking the time to leave us a review! It means a lot to our small family run business!

Rated 5 out of 5 stars

Description accurate

Description accurate. Great communication and speedy delivery.

27 May 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Thanks so much for taking the time to leave us a review! It means a lot to our small family run business!

Rated 5 out of 5 stars

Love Fuel Lagoon…

Have ordered several items from Fuel Lagoon and have been very pleased. Reliable and prompt service, the products are of good quality.

27 May 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Pleased to hear you like our company and keep coming back for more! Thanks for supporting our small family run business

Rated 1 out of 5 stars

Ripped!!!

The windscreen cover arrived quickly and fitted fine but the second time we used it, it started tearing!!!

I wouldn't recommend the product.

I emailed the company but no response yet

30 May 2025
Unprompted review
Fuel Lagoon logo

Reply from Fuel Lagoon

You emailed us on a Saturday, as a family run business we sadly do not work over the weekend so you have not given us a chance to respond to your message a look into this properly before deciding to leave a 1* review which is very unfair. As you will see from all our other reviews our screen covers are made to a high standard, we use good quality fabric and make them here in the UK. So if your screen cover has ripped, this is a very rare case and something we would have been happy to look into and help you with the issue. Please consider giving companies a chance to redeem any issue before going straight to leave a negative review which can be very damaging to businesses. This review is not a real representation of our business at all.

Rated 5 out of 5 stars

Already bought one screen cover from…

Already bought one screen cover from fuellagoon but annoyingly I've lost it so bought a replacement which I'm very pleased with. Arrived on time, great product I shall look after this one

28 April 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Im pleased you are happy with our products. Thanks for taking the time to leave us a review :)

Rated 5 out of 5 stars

Great service and product

Great service and product. Very happy and can’t wait to get the door storage fitted

22 April 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Thanks for leaving us a review!! Pleased to hear you are happy with the items :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look