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3.0

Average

TrustScore 3 out of 5

2 reviews

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3.0

All reviews

(2)

1 review in the last 12 months

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Rated 1 out of 5 stars

It is a complete scam

It is a complete scam, they stole 1600€ from me for a bike that was not available, and they never refund me. Do not buy anything from them.

29 June 2026
Unprompted review
Rated 3 out of 5 stars

FSMbikes.com no shipment, refund took months

Update:
FSMbikes provided the refund after months of back and forth. Their website still shows the part as being 'on stock'. I guess selling parts is not their main business and they are just totally not setup for this, nor customer communication.

Original:
In December 2024, I place an order for a 250 euro bike part. After 1 month, the part was not delivered and I reached out for a status update. On the positive, I did get a reply to my email. The negative is that I am now 6 months and 14 emails further and no part, no refund, just false claims that either the part would be shipped or the refund is underway.

7 June 2025
Unprompted review

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