Fruugo Australia (AU) - fruugoaustralia.com Reviews 

22,244
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 5,961 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast shipping, noting that orders often arrive well before the expected delivery date. People also highlight the reliable communication and helpful tracking updates that keep them constantly informed throughout the transit process. Consumers appreciate finding hard-to-find items easily and state that the products arrive safely packaged and precisely match their descriptions. However, some customers also noted occasional issues with shipping delays, missing tracking updates, or unexpected problems from courier services. A few people experienced frustrating problems with incorrect or incompatible items, such as receiving the wrong product type or overseas power plugs.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive in excellent condition and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting fast shipping times and items arriving... See more

Order

Users describe positive interactions with order, highlighting the ease of online purchasing and quick... See more

Quality

Consumers find quality to be positive and consistently report satisfaction with their purchases. Reviewers... See more

Service

People report high satisfaction with the service, praising the fast shipping and regular updates provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used the electric toothbrush. This product is good. It was well packed. Had precise instructions, although written in white text on a light background meant very hard to read. I appreciated the... See more

Rated 5 out of 5 stars

The ease of purchase and quick delivery but most of all I got a product that works well and am so looking forward to taking the "curling wand" on my next cruise. I tested it as soon as the package arr... See more

Rated 5 out of 5 stars

Placed order and then felt like the site may not be reliable - emailed the site, found no contact dye to incorrect email address input. Response was instant with update to package and delivery. Very h... See more

Rated 5 out of 5 stars

Got my order theawolfe am trying to order more but won't let medon'tknow why. Trying to order 2 pack through PayPal but nothing happens tells me order is placed haven't heard anything or paid for it t... See more


Company details

  1. Online Marketplace

Written by the company

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo - The Global Marketplace

Written by the company

Fruugo in other countries
Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

22K reviews

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Asks customers to review

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4.5

All reviews

(22,244)

5,882 reviews in the last 12 months

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Rated 4 out of 5 stars

Accurate Description

The item purchased was as describes. However, the power plug was not suited to Australia. And shipping was not as fast as other provider from the same country. Those are the only comments, but overall highly recommended.

9 September 2026
Rated 3 out of 5 stars

Slow delivery

The time it takes to receive my products

9 September 2026
Fruugo Australia (AU) - fruugoaustralia.com logo

Reply from Fruugo Australia (AU) - fruugoaustralia.com

Hello 

Thank you for sharing your feedback with us.

Fruugo is a global marketplace, allowing retailers based all over the world to sell their products to our customers.

Information regarding the delivery timescales of orders can be found under the 'Delivery & Returns' section on the items page on our site.

We do advise in the 'Delivery & Returns' section of each product page where you place your order, where the goods are being shipped from, for example, it states "Shipping from USA" so customers are aware if it is being shipped from overseas.

We are sorry for any disappointment this may cause.

Kind Regards,

Rated 3 out of 5 stars

My order arrived in a reasonable time…

My order arrived in a reasonable time But when I opened the package I found it had a overseas plug on the power pack and I had to go and purchase a power point adaptor before I could use the device. Then I found one of the rewind spindles broken. This I repaired myself and the rewinder now works OK.

29 August 2026
Rated 1 out of 5 stars

I ordered a board game and the product…

I ordered a board game and the product that arrived was counterfeit. I contacted Fruugo last week and have still have had no response.

1 September 2026
Unprompted review
Fruugo Australia (AU) - fruugoaustralia.com logo

Reply from Fruugo Australia (AU) - fruugoaustralia.com

Hello,
Thank you for your Review.
I am really sorry to hear this, however I can see that one of our Customer Services has messaged you and is awaiting photographs to be provided.
If you could check your inbox or spam folder and respond, we can resolve this quite quickly.
Kind Regards

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