Fruugo Australia (AU) - fruugoaustralia.com Reviews 19,800

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 4,367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items are often exactly as described and of good value. Many people highlight the efficient delivery service, with products arriving promptly and often earlier than expected, even for international shipments. The ordering process is generally seen as easy, and the communication regarding order status and tracking is highly appreciated. However, some customers reported receiving incorrect or incomplete products, or items that did not meet local standards. A few reviewers also mentioned issues with product descriptions not matching the actual item received, or difficulties with returns for unwanted products.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the products as... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the prompt and fast delivery... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering process,... See more

Quality

People report positive experiences with quality. Many customers praise the products as beautiful, well-made,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first attempt was thwarted by your website, which refused my card, so I started again & it worked. Unfortunately both finally went through, so I got 2. Finding this, reading bank statement, I co... See more

Rated 5 out of 5 stars

I was looking to buy some replacement consumable pads for my steam mop. Had never heard of fruugo. But hey, they were great, had exactly what I was after right down to the specific model number of my... See more

Rated 5 out of 5 stars

From the time I placed my order communication was excellent, delivery time very good. queries were dealt with promptly. Product was totally satisfactory but I purchased the wrong size for my situation... See more

Rated 5 out of 5 stars

The honda is a 2006 model. We bought it for our 17 year old grandson. Doing it's first service we got to the air filter, found a manufacture date on it, 28/04/2006, so it had never been replaced. A ho... See more


Company details

  1. Online Marketplace

Written by the company

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo - The Global Marketplace

Written by the company

Fruugo in other countries
Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

poetry

The delivery was prompt and I absolutely love the scroll. I am planning on using it in a performance poem titled Hokey Pokey

3 May 2026
Rated 1 out of 5 stars

Never worked

Never worked - left it too long for refund. Still has water in it - so much for waterproof and solar charging. What a waste of money - purchased earlier this year

2 March 2026
Unprompted review
Fruugo Australia (AU) - fruugoaustralia.com logo

Reply from Fruugo Australia (AU) - fruugoaustralia.com

Hello,

Thank you for your review.

We are very sorry to hear this.

A member of our customer care team will be in touch very soon to request a little more information.

Kind regards,

Rated 5 out of 5 stars

Excellent product and service…

I appreciated the tracking information allowing me to understand where the delivery is. The package arrived safely, in good condition and deposited in a safe place. The item was exactly as described and with instructions supplied on the website, was easily implemented and perfect for the job. Thank you!

3 May 2026
Rated 1 out of 5 stars

I would not recommend purchasing from Frugo

I would not recommend purchasing from Frugo. I place a lot of on line orders and the item I ordered from Frugo took 2 weeks to leave the warehouse in China. I could have purchased a similar item at my local hardware store for a lesser price. The most important concern for me when I order on line is prompt delivery!

3 May 2026
Unprompted review
Fruugo Australia (AU) - fruugoaustralia.com logo

Reply from Fruugo Australia (AU) - fruugoaustralia.com

Hello,

We are sorry to hear this.

Fruugo is a global marketplace, allowing retailers based all over the world to sell their products to our customers.

Information regarding the delivery timescales of orders can be found under the 'Delivery & Returns' section on the items page on our site.

Please be advised that the 'Dispatch' time is not the same as the delivery time.

We do advise in the 'Delivery & Returns' section of each product page where you place your order, where the goods are being shipped from, for example, it states "Shipping from USA" so customers are aware if it is being shipped from overseas.

A member of our team will assist you with this soon.

Kind regards,

Rated 4 out of 5 stars

Delivery on time & correct parts…

Delivery on time & correct parts supplied , wouldn't hesitate to deal with them again. ⭐️⭐️⭐️⭐️1/2.
I've just placed another order & hope it's delivered in a similar time , thanks for you're service. !!

2 May 2026
Rated 4 out of 5 stars

Apart from the length of time between…

Apart from the length of time between ordering and receiving, service was good and eventually I received the opportunity to track the order. I am still reading the instructions as I only received it yesterday 1 May 2026.

2 May 2026
Rated 3 out of 5 stars

The problem is not the product price

The problem is not the product price. The problem is the shipping fee which was much higher than expected. I should have reviewed that before I pushed purchase.

2 May 2026
Fruugo Australia (AU) - fruugoaustralia.com logo

Reply from Fruugo Australia (AU) - fruugoaustralia.com

Hello,

Thank you for your review.

I am very sorry to hear that the shipping costs were higher than expected.

All prices, including shipping, are set by our sellers and are as stated on the items page on our website.

We are sorry for any inconvenience caused this may have caused.

If you require any further assistance, please do not hesitate to contact us.

Kind regards,

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