Never order through Fruggo, its a scam. First of all, even if you do receive the product, it will be after months. Second of all, I can guarantee you that it will never ever be the same thing you orde... See more
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Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
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Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
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Absolutely horrible experience. You should avoid this site at any cost. For 1 month I'm waiting for my delivery, sent numerous emails and complaints and never received reply not from the site not from the seller. AVOID!

Reply from Fruugo UAE (AE) - fruugo.ae
This company is a scam! I ordered a girls spider man outfit and on the website it says delivered ! I called imile delivery service and they keep repeating that it has been delivered.
DO NOT ORDER FROM THIS WEBSITE.
I feel so sad about it as my daughter was looking. Forward to it. :(

Reply from Fruugo UAE (AE) - fruugo.ae
I'm very disappointed l ordered an ultrasonic fish inverter on 15 Dec and only got a message saying your order was delivered on 29 Dec but l never got any delivery, lm trying to reach the help center but l can't mmmmmm this is a scam

Reply from Fruugo UAE (AE) - fruugo.ae
I order last november 17 belava tub and i pay it.I recieve message in my email that my order will be deliver at december 2..until now im waiting.

Reply from Fruugo UAE (AE) - fruugo.ae
Don't trust this site!
Ordered and paid for an item, then received an email to say ‘I requested a cancellation’ which is not true!
Rather stay with trusted sites to order from!
Unable to reach customer service!
Fruugo can not be trusted!

Reply from Fruugo UAE (AE) - fruugo.ae
Fruugo is a fraud! Do not buy anything from this website. I purchased a product from them once, the money was taken from my account, days later I received a message saying the item is ‘out of stock’ and whether I wanted to replace it with something else. When I said ‘no’ and I requested for a refund, the communication stopped from their side and all the previous messages were deleted by Fruugo.
So, just a word of warning, do not fall into the trap.

Reply from Fruugo UAE (AE) - fruugo.ae
I ordered Spoil Batana Hair oil, received the invoice with no mention of the brand "Spoil" in the invoice. And the product description says Batana Oil with water and glycrine. Where as raw batana hair oil by spoil brand is pure and does not contain any other ingredient. I dont know how to cancel the order? Have written to the supplier to confirm the authenticity of the product. I am in doubt because the shipment is coming from China

Reply from Fruugo UAE (AE) - fruugo.ae
this is one of the lousiest companies, platform or whatever you want to call this enterprise on the globe. Fake help center, fake customer support and a website that only works for orders and payment, but not for any aftersales service.
The access to the "help center" is intentionally overcomplicated, so that the customer gives up during the process. How such companies are even allowed to operate in the UAE is a miracle to me

Reply from Fruugo UAE (AE) - fruugo.ae
I ordered Taylor Swift The Eras Tour Sweatshirt Long Sleeve Crew Neck Two Pcs. last oct 26, 2024 but until now I didn’t receive yet fruugo said estimated delivery November 11 -November 14, 2024 oh my god it’s very bad experience. Order number 169440047

Reply from Fruugo UAE (AE) - fruugo.ae
I felt deceived buying from them, they appeared in my search and thought they maybe based in my home country until I saw how much was charged for delivery, over double the price that was originally quoted. No reply to my email following up and been waiting over a week for my products and nothing
Further to Frugo response, the delivery charge originally advertised was doubled when I paid for it!

Reply from Fruugo UAE (AE) - fruugo.ae
I have ordered endosphere for home use , the item arrived in a great condition , great packing , perfectly working . Thank you Fruugo
I encountered an issue with my delivery, which turned out to be a problem with the courier itself. I was pleasantly surprised by Fruugo’s quick response—they reacted promptly, and I received my order the same day I raised the complaint. Thank you, Fruugo, for being so customer care-oriented!
There is no tracking for the orders, and the shipping date of my order was 23/10 but until now i didn’t receive any delivery details.
The customer service is bad and i cannot reach them easily ! , no one replies when i send enquiry letter through the website or the email

Reply from Fruugo UAE (AE) - fruugo.ae
I receive my order is I saw in application . Material very good and same to the picture
But one thing you should order before the party one month
Received item in good condition. Maybe delivery time frame could be improved.also regular updates on shipment and tracking needs to be sent to the buyer.
Unlike the previous order, which was completed on time, the latest order has not been updated after 5 days.

Reply from Fruugo UAE (AE) - fruugo.ae
The company is assistive and giving updated tracker for my item and delivery came on time.
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