Frostyfuse Reviews 50

0 stars isnt an option if it was thats what they would have been given. Product not as advertised, not even close to what was advertised, hung up on me when I rang them. Had to lodge a dispute with PayPal to get my money back and then had to wear $23 for return postage. Complete scam!!

Sales presentation has you believe your going to get a new concept refrigerated form of mini personal air conditioner .. What you do get is a crap piece of cheap plastic frame, 5 volt non silent fan with a USB plug.
Bottom line, it is a very overpriced mini evaporative cooler with a 500 mil water tank, the sort of thing you could put in your child's Barbie Dolls house.
Had I looked I probably could find similar on Ali or Temu for $5.

A total and absolute misrepresented SCAM..

Terrible product. Truly a waste of money and should be held out as a scam.

Fraudulent advertising
Has nothing to do with air conditioning
Is a cheap piece of rubbish
Do not buy this

Product is completely useless. Does nothing. Overpriced desk fan.

Why do you hide your Extended Warranty cost - I didn't want it and now I have been overcharged 4 x $9.90 for the four units I bought. I want a refund for the Extended Warranty

I had a very bad experience with this business. They are very skilled and ruthless cheaters and scammers.
IF, by any mistake you ordered and paid for something with this “business”you may say goodbye to your money forever !! There is no chance you could cancel , return and get your money back - no chzances in hell !!!!
They advertise under different names eg. Frosty fuse, Blumeheat ,Synoshi and so on ( I am surprised that they are still allowed to trade )
This.is info about them from their website

Who We Are………
FrostyFuse (hereinafter referred to as the “FrostyFuse“, “we”, “us”, “our”) is a brand name used and operated by a business entity UAB Commerce Core, which is a limited liability company incorporated in the State Enterprise Register of Lithuania, company No. 302566167, with a registered office address at Savanorių pr. 363, Kaunas, Lithuania. Whenever you will buying anything on the Website, you will be entering into a contractual relationship with Us, and this contractual relationship shall be bound and determined by these Terms and applicable laws…….

That is for your information and in
Meantime don’t touch this crooked company and protect your money !!

Horrific company. I didn't even accept the terms and conditions and closed the browser before completing the purchase, and they still charged my card. I then sent them several emails saying that they have charged me illegally, and a bot replied that the order is already shipped. There is no customer service. There is no one to talk to. This is a pure scam.

If a zero rating was available , this obvious scam would be a minus ten . It is a simple , cheap toy evaporative cooler which in it's wildest dreams could not cool the inside of a match box let alone a house . This sort of obvious false advertising needs to be stomped on by government fair trading offices who are supposed to be protecting consumers from these crooks

It is a scam. Their air conditioner does not work at all in humid climates ( that's about half of the planet ), in contrast to what they advertise . They also don't want to honor their full purchase refund , and their site appears to be run by AI or bots, so that they keep sending me the same response over and over again.

This is a total scam. The box says it is green, but the item is white with some black dirt around the fan. The item is defective; it does not power on. It's a total waste of money. This is the worst product I have ever purchased in my life. Please do not buy the product.

I'd give ZERO stars if I could. Like many others, their product is a complete scam. Doesn't cool like they claim. And they make it difficult to return for a full refund. I should have researched them before buying their crap.

A total scam and legal action must be taken of the company - FrostyFuse for misleading information. The regulator for such products must check the product genuineness before allowing/permitting the sale.
We ordered and tried out the cooler for a day. there was absolutely no cooling as per the advertisement. We have written to FrostyFuse to take back the package and return the money paid.

Did not work as advertised. The company on the website offers a 100% money by guarantee which they do not honor.
I contacted customer support requesting a full refund and this is the reply I got from one of their customer service reps

Razel (CustomerSupport)

Jul 31, 2025, 16:54 GMT+3

Hey James,

Thank you for reaching out to us.

Our rules for the item return dictate that to be eligible for a refund, you must send the items back to us within 30 days after receiving them. The items have to be unused/undamaged and in the original packaging you received them in. In addition to that, the cost of returning the items will also have to be covered by you, as stated in our Terms & Conditions.

To avoid all this trouble and extra expenses, we would be glad if you kept the items you received and, if you agree, we would issue an instant refund to you for 25% of the whole order value! If this option seems acceptable for you, please let us know and we'll do it right away.

If you have any questions or need any other help, please feel free to reply to this email.
This page will not allow me to upload or attach a photo or a screenshot of the warranty or the guarantee that they have posted on their official.Website
If you're buying this expecting it to cool down a room, don't buy it, it does not. It works off of water and a fan, so you might as well just take a cub of ice and put it in front of a fan it will work better then their product.

Read mixed reviews prior to purchase and thought maybe it would help for 1 small room. NO chance of that. Totally a scam at almost 100.00 CND. Stay away from this product. It simply does not work.

Terrible customer service, they dont read your email at all, and sending just automatic general rwply for whatever you write them! Like an idiot I paid 20€ extra for priority shipping just to see it took them 9 days to pack it and dispatch. 3/7 ordered till today not here. I'm very afraid what crap will arrive if at all after reading experiences of other who had the "luck" and received it already. I see here that we all are on the same. They are scammers!

Wish I could give one star. Received the unit May 28. Did not open until July 19. Put water in it, went to turn on and noticed the button broken. Emailed the company right away and included a picture. Received a response with nothing but a description of the unit and how good it was. Responded back asking them to address my concerns. Got a response back that it was past 30 days. Responded back asking if there was any warranty. They Responded with they've extended the 30 day money back another 15 days(I don't know why if they can't help me). Didn't get to try the unit so I have no idea if it works or not but I would suspect it doesn't. Do lots of research before you buy. Stay away from frostyfuse.

Buyer beware I wish I could tell you folks weather or not the units work well but seeing as I ordered them 3 weeks ago and they still haven’t arrived when they told me they would be here in 8 to 10 business days and they do nothing but give you the runaround when you call to complain then when I went on line today to get the phone number again I see the units are now being sold for $200 for 5 when they charged me $350 for 4 I wish I would have read the reviews before I ordered them

This company sent me an email confirming my purchase for 2 frosty fuse air coolers. I only ordered one. Then they billed my bank for both. I called them immediately. They said they would contact their shipping department and get back to me. Days later they called and said both units were in shipping already and the order could not be cancelled. They said they would ship it out soon and if i didnt like it i could use the 30 day return policy to get my money back. They also sent an email saying their shipping times are as listed below and i would get a tracking number. For the US it is max 12 days.
Their website shows good reviews. (Friends and family maybe?) 25 people left a review on trust pilot and all of them were 1 star.
You need to go read the reviews on trust pilot as they have reviews saying partial refund offered and more negatives like the product does not do what their ad claims.
i only ordered from them because i have an 83 year old friend whose house was running 95 degrees day and night. A/C techs were supposed to fix it but only came a couple of times.
they charged her above$100 and both times and it worked for 1 hour.
She has the A/C fixed now (after I ordered from frosty fuse) and does not need the 2 units they charged me for
Merchandise was never received and i still need my $186 refund. i agree with the review that said they are thieves. i do not want the units anymore i just want the refund.