Frontline CollectionsReviews 

254
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I went to frontline collection after our solicitors advised us to write off nearly £40K. Frontline gave me a completely different view and said they were willing to to act on my behalf. True to their... See more

Company replied

Rated 5 out of 5 stars

My case was handled very sensitively and respectfully. Keith Williams, on behalf of Frontline, was professional, measured, knowledgeable and considerate. He made what could have been a very difficult... See more

Rated 5 out of 5 stars

I've been a one man band for years and never had any problems but this past 2 years ive had four customers not paying. Each problem has been solved by Frontline and id highly recommend to anybody who... See more

Company replied

Rated 5 out of 5 stars

I went to frontline desperate for help after tearing my hair out for months with a slow moving a solicitor and ineffective county court system. Frontline Collections were on the front foot from the... See more

Company replied

Company details

  1. Debt Collection Agency
  2. Bailiff
  3. Debt Collecting
  4. Legal Services

Written by the company

Frontline Collections are the UK's leading Private Debt Collection Agency specialising in personal debt collection across the UK, EU & around the World. In operation since 2005, thousands of private individuals & companies regularly use Frontline's FCA regulated Debt Collection Agency services. We operate our fast track Collection services Nationwide and have offices based in Manchester, London, Scotland & Lancashire. We have a vetted network of specialist Debt Collection Officers across the United Kingdom and also have High Court Enforcement Officers to enforce Court Orders. Our Low Fixed fee service is strictly 'No Collection - No Commission' and we are pound for pound, the most cost effective solution for the collection of unpaid private debts.

UK's No1 for Private Debt Collection

We Maximise Collections but minimise the Cost!

We Maximise Collections but minimise the Cost!
Leading Experts for Private Debt Collection on a Local and Nationwide basis.

Contact info

4.9

Excellent

TrustScore 5 out of 5

254 reviews

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4.9

All reviews

(254)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Secured full payment of unpaid dental…

Secured full payment of unpaid dental fees 10 out of 10 debt collection service

5 January 2024
Unprompted review
Frontline Collections logo

Reply from Frontline Collections

Thanks Faisal for leaving us a review as requested. If you get any further issues for unpaid dental fees, please do not hesitate to contact us.
Kind regards
Client services Team

Rated 5 out of 5 stars

Have been a great help to me and our…

Have been a great help to me and our pactice over the past 6 months. Very professional and we get regular update reports to keep us in the loop. The team are very supportive of us and given some great advice on other problems we've been having plus tips to improve our front of house.

4 January 2024
Unprompted review
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Reply from Frontline Collections

Thanks very much Sue for taking the time to leave us a review. If you get any more problems with patients not paying fees, please do contact us asap.
Best rgerads
Chris - Client Services Team

Rated 5 out of 5 stars

Frontline Collections were recommended…

Frontline Collections were recommended to our business for recovering personal debts and they have been excellent so far as they have collected most accounts placed with them.

3 January 2024
Unprompted review
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Reply from Frontline Collections

Thank you very much for the kind review Ian, we're very grateful. We will continue to do our best for yourselves.
Regards
Chris - Client Services Team

Rated 5 out of 5 stars

Instructed frontline collections on…

Instructed frontline collections on debt collection matter. Their agents were very thorough from the get-go and went the extra mile to make sure my money was collected in a short time frame.

Highly recommend their professional services. Superb value for money and I have recommended to others this past week. Would 100% use again if ever needed.

12 December 2023
Unprompted review
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Reply from Frontline Collections

Thanks very much for taking the time to leave us a review Mr Myers and we truly appreciate the recommendations you have kindly given. We were pleased to be able to recover the debt owing to you as quickly as we could.

If you need any future assistance, please do not hesitate to contact us at Frontline Collections.
Kind regards
Client services team

Rated 5 out of 5 stars

This company did what they said

Frontline Collections provided and excellent service Tony Evans who handled my claim, explained the process very clearly, was extremely helpful, very professional and gave me confidence my interests were being dealt with.

24 July 2023
Unprompted review
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Reply from Frontline Collections

Thank you very much for taking the time to leave us a review Mr Hunt. If you require any further assistance please do not hesitate to contact Tony or any of the team here.

Kind regards
Client services team

Rated 5 out of 5 stars

Lovely gentleman !

I dealt with a kind gentleman called Tony. He was friendly and helpful. He kept me informed and updated with what was going on and what was the next step. Would definitely recommend.

1 July 2023
Unprompted review
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Reply from Frontline Collections

Thank you very much for taking the time to leave us a review. If you require any further assistance please do not hesitate to contact Tony or any of the team here.

Kind regards
Client services team

Rated 5 out of 5 stars

Very quick to act

Very quick to act, great staff to deal with and end result was a positive. Highly recommend.

7 July 2023
Unprompted review
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Reply from Frontline Collections

Thanks very much Mr Finch for taking the time to leave us a review, it is very much appreciated. if you get any further issues, please do not hesitate to contact Tony or any of the team here.
Kind regards
Client services team

Rated 5 out of 5 stars

Excellent Service

I received a prompt, professional service from Frontline.
Tony and Megan were polite, helpful and informative and I would not hesitate to recommend them to other business associates

26 June 2023
Unprompted review
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Reply from Frontline Collections

Thanks Alan for your kind review, we were pleased to be able to play a role in you receiving full payment of the monies owed to you. If you ever have any future issues, please do not hesitate to contact Tony, Megan or any of our New Business Team. Thanks again.

Kind regards
Chris - Client services Team

Rated 5 out of 5 stars

Debt collection

very happy with the service provided . Highly recommend

15 June 2023
Unprompted review
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Reply from Frontline Collections

Thank you very much for the kind review. If you get any further issues, please do not hesitate us.
Best regards
Client services Team

Rated 5 out of 5 stars

The communication with Tony was great

The communication with Tony was great, It only took a couple of hours to sort the documentation and have the letter sent to our client. We received full payment after a week. Very happy with the service and support. I will definitely recommend frontline.

5 May 2023
Unprompted review
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Reply from Frontline Collections

Thank you for taking the time to leave us a review Carmen, it is very much appreciated. If you get any future issues, please do not hesitate to contact us.

Kind regards
Client services team

Rated 5 out of 5 stars

Highly Recommend

Tony was a great help from the first call to following through and checking I had everything I needed. I would highly recommend using Frontline. I spoke to a few companies and they seemed like used car salesmen but Tony was honest about the correct procedures and what was and wasn't possible, not just trying to get my money. I had a good result in the end and Tony saved me about £350 so very grateful!

5 April 2023
Unprompted review
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Reply from Frontline Collections

Thanks very much for taking the time to leave us a review, it is greatly appreciated. If you require any further assistance with any future issues, please do not hesitate to contact us.

Kind Regards
Client Services team

Rated 5 out of 5 stars

Professional and thorough till…

Professional and thorough till completion. Would 100% use this service again.

1 March 2023
Unprompted review
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Reply from Frontline Collections

Thanks very much Mr Harper for your kind review. If you get any further problems that require Professional Debt Collection assistance, please contact us asap.

Kind regards
Client services Team

Rated 5 out of 5 stars

I have just finished my SIA security…

I have just finished my SIA security training. It was an excellent course . I have learned a lot . I would highly recommend them . Very fast and efficient with sorting everything out for me. Will even helped me with a job interview . They are all a great bunch of guys . All in all a superb experience.

25 January 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Very efficient and clear explanation of how they work. I certainly would recommend them for any debt recovery service.

12 January 2023
Unprompted review
Frontline Collections logo

Reply from Frontline Collections

Thank you very much for taking the time to leave us a review.

if you need any further assistance then please do not hesitate to contact us.

Kind Regards
Client Services team

Rated 5 out of 5 stars

Happy

From the first call nothing but first class service. A customer we thought would never pay, paid after the first letter that was sent out. To a small little company that we are this means so much.
Highly recommend Frontline Collections

9 November 2022
Unprompted review
Frontline Collections logo

Reply from Frontline Collections

Thank you very much for taking the time to leave us a review.

if you need any further assistance then please do not hesitate to contact us.

Kind Regards
Client Services team

Rated 5 out of 5 stars

Friendly, supportive and efficient

We have been using Frontline since October 3rd to help us collect debt from non-paid business invoices. We have found their service to be friendly, supportive and efficient; all of which have been very helpful whilst trying to navigate such stressful processes for the first time. Frontline have given us great advice, prompt practical help and dealt with our queries in a very human and empathetic manner. We have returned to them with following cases already as a result of how helpful, kind and effective they’ve been and we intend to continue to instruct frontline whenever situations crop up where we need a bit of specialist help to collect debt that’s owed and we would highly recommend them to anyone else in a similar position.

3 October 2022
Unprompted review
Frontline Collections logo

Reply from Frontline Collections

Thank you very much for the kind review Mr Wookey, it is greatly appreciated.
If you need any further assistance with any issues, please do not hesitate to contact Tony or any of the team.
Kind regards
Client services Team

Rated 5 out of 5 stars

great service

great service. We have used them 3 times and will be using them again in the future.

12 October 2022
Unprompted review
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Reply from Frontline Collections

Thank you very much Mr Pittwood for your kind review. If you need any further assistance, please do not hesitate to contact us.
Kind regards
Client services Team

Rated 5 out of 5 stars

I cannot recommend them highly enough.

Frontline were excellent in recovering debt owed to me. From the initial phone call I made to them, to being able to fully recover the debt owed including their instruction fee. They acted swiftly, strongly and always maintained great communication. They were fully compliant with the legislation at all times. The weekly updates via email were great and if I ever needed to phone into the office, I was always able to get the answers needed without having to take too much time out of the day to speak to them. I can't recommend them highly enough and I will be looking to work with them again should I need to. A big thank you to 'Kelly' too for being my main point of contact throughout.

25 August 2022
Unprompted review
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Reply from Frontline Collections

Thank you very much Mr Pickering for your review, it is really appreciated. Your kind words have been passed onto Kelly who is grateful for your appreciation of her efforts.
If you need any further assistance, please do not hesitate to contact us.
Kind regards
Client services Team

Rated 5 out of 5 stars

I had an situation with someone owing…

I had an situation with someone owing me money and of course they refused to pay it back. The people from Frontline helped me collecting it which I am very grateful for.

23 April 2022
Unprompted review
Frontline Collections logo

Reply from Frontline Collections

Thank you very much Ross for taking the time to leave us a review, it is greatly appreciated.
Kind regards
Client Services team

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