Fronda Reviews 

11,816
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The male and female assistant on checkout were very helpful and friendly in spite of us not being able to speak Spanish. There is a big selection of unusual plants and pots as well as homewares. Th... See more

Company replied

Rated 5 out of 5 stars

Exceptional service and support from the staff at Fronda. A great selection of quality plants and they arranged delivery for me. Tony.

Company replied

Rated 5 out of 5 stars

Fronda always has beautiful store displays that serve to inspire! The staff, whether through email, or in person, is very helpful to me when I have plant health concerns. They evaluate the symptoms... See more

Company replied

Rated 3 out of 5 stars

I ordered at Fronda because they had a specific flower type that wasn’t available anywhere else. I got the information via email a week later that it was not possible to sent this. Considering the rat... See more

Company replied

Company details

  1. Garden Center
  2. Artificial Plant Supplier
  3. Garden
  4. Garden Furniture Shop
  5. Pet Supply Store

Written by the company

Somos una empresa española creada en 1975, gracias a la inquietud de nuestra fundadora, por aprender y experimentar con la producción de plantas, y motivada por la posibilidad de construir un negocio viable basado en su venta. Actualmente disponemos de 6 centros de jardinería donde encontrarás una gran variedad de plantas y flores que se integran de manera armónica con la decoración, inspirando y aportando color a los hogares. Rodéate de naturaleza con todo lo que tenemos para ti: plantas y flores para decorar tu casa, terraza o jardín. Ramos y centros de flores para regalar, eventos y celebraciones. Decoración, macetas y muebles de interior y exterior. ¡Y todo para tus mascotas! ¡Descubre nuestra esencia en cualquiera de nuestros centros o en nuestra web www.fronda.com!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.5

All reviews

(11,816)

6,014 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

At first view I was not happy,but now they are not to bad.

The company is very good,it was my first buy with this company,

4 October 2024
Fronda logo

Reply from Fronda

"Hello Peggy,

Thank you for sharing your initial thoughts and your evolving perspective on your experience with us. We're glad to hear that your opinion has improved and we hope to continue providing you with positive experiences in the future. If there's anything more we can do to assist you, please let us know.

Wishing you a great day!"

Rated 5 out of 5 stars

They have been fast

They have been fast, professionals and so friendly. This is my garden company.

26 September 2024
Fronda logo

Reply from Fronda

¡Hola, Marian! Thank you for sharing your positive experience with us. We're thrilled to hear that you found our service fast, professional, and friendly. We look forward to being your go-to garden company. Have a wonderful day!

Rated 5 out of 5 stars

Great service great plant I hope would…

Great service great plant I hope would use again!

26 September 2024
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Reply from Fronda

¡Hola, Andrew! Nos complace saber que quedó satisfecho con nuestro servicio y con la planta que adquirió. Esperamos verle nuevamente pronto. ¡Le deseamos una buena semana!

Rated 5 out of 5 stars

Really wonderful experience.

I would recommend immediately. The Salvia was well established, and arrived in A1 condition. Beautifully packed, and Fronda after sales serve is second to none.
( thank you, Carlos )

20 September 2024
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Reply from Fronda

Hello Jenna. Thank you so much for your wonderful review and for recommending us! We're thrilled to hear that your Salvia arrived in perfect condition and that you were satisfied with the packaging and our after-sales service. We'll make sure to pass your thanks on to Carlos as well. We look forward to serving you again soon. Have a great day!

Rated 5 out of 5 stars

Good product

Good product courier didn't deliver on the delivery day 3 days late but not frondas fault

10 September 2024
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Reply from Fronda

Hello John. Thank you for your understanding and for recognizing that the delay was due to the courier service and not directly related to us. We are committed to providing the best possible service and are glad to hear that you were satisfied with the product itself. We appreciate your patience and hope to serve you again soon. Have a great day!

Rated 5 out of 5 stars

All excellent!

All plants arrived quick and intact, well packed and they were in very well condition!
Totally recomend this company!

12 September 2024
Unprompted review
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Reply from Fronda

Hello Bogdan Stefan Dragnuta. Thank you for your wonderful review and for recommending us! We're thrilled to hear that your plants arrived quickly, in great condition, and were well-packed. We strive to ensure the best for our customers and it's always rewarding to see it appreciated. We look forward to serving you again soon. Have a great day!

Rated 5 out of 5 stars

All perfect

All perfect, my plant was well-packaged and arrived on time. The quality is excellent too.

5 September 2024
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Reply from Fronda

¡Hola, DC! We're thrilled to hear that your plant arrived in perfect condition and on time. We strive to ensure the quality and packaging meet your expectations. Thank you for sharing your positive experience. We wish you a great day!

Rated 5 out of 5 stars

Scheduled Parcel never turned up

Scheduled Parcel never turned up not Frondas fault now received looking good

7 September 2024
Unprompted review
Fronda logo

Reply from Fronda

Thank you very much John, it was a pleasure to contact you and provide you with a satisfactory solution to your order issue. We wish you a happy week.

Rated 5 out of 5 stars

well serviced

31 July 2024
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Reply from Fronda

Hello, John! Thank you for your positive feedback. We're delighted to hear that you were well serviced. We look forward to serving you again soon. Have a great day!

Rated 5 out of 5 stars

The best company to buy plants from

The best company to buy plants from. They arrive in beautiful and safe packaging, all in good, healthy condition. Delivered as promised. Will recommend friends and family. 👍👍👍

31 July 2024
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Reply from Fronda

Hello, Narine! Thank you very much for your review and for recommending us to your friends and family. We are pleased to hear that you are satisfied with the quality and packaging of our plants. We hope to continue to be your preferred choice for future purchases. We wish you a great week.

Rated 5 out of 5 stars

just one comment, it would be nice to have a website in English

clear website, speed of delivery

23 July 2024
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Reply from Fronda

Hello! Thank you for your positive feedback and suggestion. We appreciate your comments on our website clarity and delivery speed. We are continuously working to improve our services and your suggestion about having an English version of the website is well noted. We hope to accommodate this feature soon to serve you better. Have a great day!

Rated 2 out of 5 stars

1 plant was very dried out (fuschia)…

1 plant was very dried out (fuschia) and very small, nothing lile measurements on line
.

15 July 2024
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Reply from Fronda

Muchas gracias Hilarie, fue un placer contactar con usted y ofrecerle una solución satisfactoria a la incidencia de su pedido. Le deseamos una feliz semana.

Rated 5 out of 5 stars

Great company

Great company, love the packaging, always secure, and item came very quickly.

24 June 2024
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Reply from Fronda

Thank you for your positive feedback, Mrs. J Williams! We're thrilled to hear that you appreciated the secure packaging and swift delivery. We look forward to serving you again soon. Have a wonderful day!

Rated 5 out of 5 stars

plants all arrived in good conditon They arrived on date given each plant…

They arrived on date given each plant was individually packaged and arrived undamaged 1 or 2 came out of the plant pot but we're fine beautiful plants iam realy impressed

4 June 2024
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Reply from Fronda

Thank you for your positive feedback, Paul! We're thrilled to hear that your plants arrived in good condition and on time. It's great to know that the individual packaging helped to keep them safe during transit. We hope you enjoy your beautiful plants and look forward to serving you again in the future. Have a wonderful day!

Rated 5 out of 5 stars

We ordered 2garden chairs which the…

We ordered 2garden chairs which the postal service said they could not deliver as we were too remote. Fronda sorted a new delivery service, kept us completely up to date and delivered just 24 hours late

21 May 2024
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Reply from Fronda

"Hello Mags,

Thank you for sharing your positive experience with us! We're delighted to hear that we could resolve the delivery issue swiftly and keep you informed every step of the way. Your satisfaction is our top priority. We hope you enjoy your new garden chairs and look forward to serving you again in the future.

Have a wonderful day!"

Rated 5 out of 5 stars

Quick shipping

Quick shipping, plants look great.

27 May 2024
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Reply from Fronda

Thank you for your positive feedback, Devlyn Marie! We're thrilled to hear that you are satisfied with the quick shipping and the quality of the plants. We wish you a wonderful day!

Rated 5 out of 5 stars

Es perfecto

Es perfecto

30 April 2024
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Reply from Fronda

¡Gracias, Klant! Nos complace saber que todo fue de su agrado. Le deseamos una feliz tarde.

Rated 2 out of 5 stars

Terracotta pots

I’ve ordered to terracotta flower pots from Fronda. The delivery cost 10 EUR per piece but the delivery guy only brings them to the building. The flowers pots arrived dirty and one of them had a piece missing. Fronda offered to exchange or receive a 30% discount. I’ve went with the discount because I didn’t want to deal again with the delivery and carry the heavy pots myself to the flat. Overall, I wouldn’t recommend them.

22 April 2024
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Reply from Fronda

Hi, Antal. We take note of your comments to continue improving, since for us offering quality service is essential. Best regards.

Rated 5 out of 5 stars

Repetiré

Super bien embalada, segura y entrega super rápida

16 April 2024
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Reply from Fronda

¡Qué alegría verle, Rubén! Nos alegran enormemente sus comentarios. Es esencial el bienestar de las plantas, por eso le dedicamos gran atención al packaging. Le deseamos una muy feliz tarde.

Rated 5 out of 5 stars

Best place to buy plants!!!

Great selection of plants. They arrived quickly - within 48 hours. And were exactly as stated and in a beautiful healthy state. They were lovingly packaged to protect them on their journey to their forever home.

12 April 2024
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Reply from Fronda

Thank you very much for your coments, María. We wish you enjoy your order. Have a nice week, ¡see you soon!

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