REBEL Reviews 815

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 807 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often finding them in excellent condition despite being open box items. People appreciate the fast delivery service and the affordable prices, which allow them to save a significant amount of money on quality items. However, some people were dissatisfied with the quality of certain products, noting instances where items were missing parts or arrived damaged. A few other people also felt that the order processing and shipping times could be lengthy, and that tracking updates were not always reliable.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and value. Many customers are pleased with the... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent condition of items,... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the fast shipping times, with items... See more

Price

Customers consistently note positive experiences with price, often finding significant savings on items like... See more

Order

Reviewers mention ambiguous feedback about order. Many customers experienced significant issues, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

UPDATE: Rebel made things right by responding quickly and issuing a refund. I was impressed by their professionalism and, given how they handled my concerns, I would consider buying from them a... See more

Company replied

Rated 4 out of 5 stars

I ordered 2 items that shipped separately. One was a twin platform bed for my granddaughter, it arrived perfectly, we assembled and it is beautiful and my grandbaby loves it. The second, was the Sha... See more

Company replied

Rated 4 out of 5 stars

Placing my order was easy. The item arrived in brand new condition. The box was a little damaged but it is expected. The only thing I was concerned about was the length of period to process and ship m... See more

Company replied

Rated 5 out of 5 stars

Purchased car seats for our vehicle and they just did not fit at intended. Product was received as expected. Coordinated with customer service to process the return and even assisted with a 2nd retu... See more

Company replied


Company details

Written by the company

REBEL is the ultimate destination to Shop Smarter™. By offering unbeatable savings of up to 70% off on open-box and overstock products in the baby gear and home space, REBEL makes it simple to shop with purpose every day. REBEL partners with over 2,500 of the most popular brands to bring the very best assortment of open-box and overstock products right to their customers' doorsteps. As the only certified B-Corp in returns recommerce, REBEL keeps more than 25 million pounds of product out of landfills annually.


Contact info

4.1

Great

TrustScore 4 out of 5

815 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience, great value!

My carseats arrived quickly in excellent condition! Saved me sooo much money. Will order from REBEL again.

17 October 2025
REBEL logo

Reply from REBEL

Thank you, Allyson. We are so glad your car seats arrived quickly and in excellent condition, and that the savings helped.

Rated 5 out of 5 stars

Good service

Good service , great products and great price!

17 October 2025
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Reply from REBEL

Thank you, Ruben. We appreciate the review and are glad you enjoyed the products, service, and pricing.

Rated 5 out of 5 stars

Reliable posting for actual item…

Reliable posting for actual item received. Super happy with the product!

17 October 2025
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Reply from REBEL

Thank you, Kelsi. We are thrilled you received exactly what you expected and love the product.

Rated 5 out of 5 stars

Excellent customer service

I purchased an open box item that would have all of the parts. When it arrived it was missing a part. I tried to exchange it but I couldn’t tell if I was getting another open box or one that was imperfect so I sent an email explaining my dilemma. To my surprise I was told they would send me another jumper free of charge and to just keep the one that I already have. Excellent customer service!!! Definitely will make more purchases in the future!

14 October 2025
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Reply from REBEL

Thank you, Rachael. We are glad our team could help quickly and that you will shop with us again.

Rated 5 out of 5 stars

Good service

Chipping fast good service

16 October 2025
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Reply from REBEL

Thank you, María. We are glad your order arrived quickly and everything went smoothly.

Rated 5 out of 5 stars

Would definitely recommend

I ordered a pack n play that was in perfect condition except for the box damage. Rebel packaged it well and delivered it quickly.

17 October 2025
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Reply from REBEL

Thank you for the recommendation. We are happy your pack n play arrived in perfect condition and quickly.

Rated 5 out of 5 stars

Customer satisfaction …

This company has one of the best customer service teams I have ever had to deal with. They go above and beyond when it comes to customer satisfaction.

17 October 2025
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Reply from REBEL

Thank you, Joan. We are proud of our support team and appreciate you sharing your experience.

Rated 5 out of 5 stars

Perfect

Perfect! Exactly as described and timely shipping

17 October 2025
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Reply from REBEL

Thank you for the great review. We are glad your order arrived exactly as described and on time.

Rated 5 out of 5 stars

High quality, budget-friendly choices for hosting grandchildren

Products shipped quickly, packaged well, just as expected. As grandparents ordering a crib with mattress and high chair for a visiting grandchild the price point was extremely reasonable and furniture quality and assembly was better than expected.

17 October 2025
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Reply from REBEL

Thank you for choosing us for your grandchild’s visit. We are glad the quality, price, and setup met your expectations.

Rated 1 out of 5 stars

After I paid my invoice and received…

After I paid my invoice and received the products the website states I owe more money!? I have never had this happen with any online order before. This is crazy.

8 October 2025
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Reply from REBEL

I am sorry for the confusion after checkout. That should never happen. Please email support@fromrebel.com with your order number so we can review the invoice and fix this right away.

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Great product choices.

17 October 2025
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Reply from REBEL

Thank you for the kind words. We are glad the shipping was quick and the selection worked for you.

Rated 5 out of 5 stars

Great product

Great product, fast delivery and great price.

17 October 2025
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Reply from REBEL

We appreciate the great feedback. Enjoy your purchase and thank you for choosing Rebel.

Rated 3 out of 5 stars

Package arrived in terrible sharp

Packages arrived nearly packed with parts falling out on my patch as i lifted the box. The legs on my system are wobbly and i manually fixed them but should not have had to. You can also tell this was not just and open box with scratches and scuffs, it’s clearly been used.

16 October 2025
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Reply from REBEL

I am sorry your item arrived in that condition. That is not the experience we want. Please email support@fromrebel.com with photos and your order number so we can make this right.

Rated 5 out of 5 stars

Love the Munchkin high chair

I ordered the Munchkin Float foldable high chair & I love it! It was so easy to assemble. Received order promptly secured in the original box.

15 October 2025
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Reply from REBEL

Wonderful to hear. Enjoy the high chair and thank you for shopping with us.

Rated 5 out of 5 stars

Love Rebel!

Great pricing, easy to use website, fast shipping!

16 October 2025
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Reply from REBEL

Thank you for the love. Great prices, an easy site, and fast shipping are exactly what we aim for.

Rated 5 out of 5 stars

Products are as advertised

I purchased a 5’4” skeleton for Halloween, a 32oz Hydro Flask water bottle, and a set of (2) Haven double wall glass mugs. All items were labeled “Open Box” on the website.

- Skeleton did not arrive in its original package but was looked new and undamaged. All hinges work and you can contour the skeleton in various positions. Great buy for our 1st ever Halloween decor purchase.
- Mugs came in original packaging. Joy jolt brand. Brand new, no issues. I am happy with this purchase.
- Water bottle had a few dents and paint chips, but have no issues with the lid or straw. Minor flaws were expected with the “Open Box” label.

Overall, I’m happy with my purchase. I’d definitely try buying other small items from Rebel again. Though, I most likely wouldn’t be buying furniture.

16 October 2025
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Reply from REBEL

Thank you for the thoughtful review. We are happy the items matched your expectations and that the value was there.

Rated 5 out of 5 stars

Great deals and if they dont work out…

Great deals and if they dont work out just return within 7 days.
With 4 dollar return ins no issues at all! Great ideas!

16 October 2025
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Reply from REBEL

We appreciate this. Glad the return protection made things easy and the deals delivered.

Rated 5 out of 5 stars

Daughters Chistmas gift

The item is actually a gift for my daughter for Christmas, so u can't review. She wanted a 6QT fryer and the fact we found this 11 QT fryer at an amazing prize is great! Purchasing was easy and shipping was on time. Fingers crossed.

15 October 2025
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Reply from REBEL

Thank you for choosing us for a special gift. We hope it is a hit. If you need anything before gifting, our team is here to help.

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