I recently purchased a blue pin stripe cotton dress from the Antwerp store. The fit and cut and very flattering and it has pockets ! It will be great for spring /summer.
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Amazing quality and variety of products. I bought from them twice already, once in store and once online. They have amazing customer service and fast delivery all across Europe. Their newest rewards p... See more
Company replied
Frnch is a great company to order from with excellent customer service. Designs are edgy and different with true French style and sophistication. I gave four stars rather than five because sizing is s... See more
Only 1 point for apprivement. Please send me emails in English or Dutch. The website, ordering and delivery is all perfect!
Company replied
Company details
Written by the company
La marque française FRNCH rythme ses collections avec l'audace de penser et de concevoir un prêt-à-porter exhaustive pour une citadine adepte d'élégance.
Contact info
France
- frnch.fr
4.6
Excellent
278 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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Will buy Frnch again
I recently purchased a blue pin stripe cotton dress from the Antwerp store. The fit and cut and very flattering and it has pockets ! It will be great for spring /summer.
17 February 2026
Unprompted review
Amazing quality and variety of…
Amazing quality and variety of products. I bought from them twice already, once in store and once online. They have amazing customer service and fast delivery all across Europe. Their newest rewards program is also great for returning customers
19 January 2025
Unprompted review
Reply from FRNCH
Dear Daniela,
Thank you so much for your positive feedback! We’re thrilled to hear that you’re satisfied with the quality of our products and service. Your loyalty means the world to us, and we’re glad you’re enjoying our new rewards program.
We look forward to seeing you again soon at www.frnch.fr.
Have a wonderful day!
Buttons fall off, no help from customer service
Purchased a skirt with buttons down the front, on the first wearing two of the buttons popped off. One was lost. Others appear loose as well. Frnch would not accept the return as it was over seven days since I purchased the skirt. Sad that they do not stand by their products. Now I am out almost $100 for a skirt that won’t stay closed unless I buy new buttons and sew them on myself. I will never buy from them again as customer service is not a priority.
12 November 2024
Unprompted review
Reply from FRNCH
Hello,
We are sorry that there has been a problem with an item that has not been resolved to your satisfaction by FRNCH in the United States.
We would like to point out that you have reviewed FRNCH in France. The two websites are different, independent of each other, and have different customer services.
Also, the purchase and return policies on the US website are different from ours.
Thank you for your kind understanding.
TL;DR If it was cheaper I'd absolutely buy again but for the price? Nah.
I bought the philo pastel pants from FRNCH to feel summery and classy 💅.
This was my first time buying from them but I thought I could trust the online shopping experience as I saw a few pieces from the brand at a boutique. After wearing a few times here's my review: I'm definitely in love with how the pants fit and look after tailoring the length (I'm short), but I wouldn't justify the $90 price for the pants. I understand retail items need to be marked up to earn a living but in this case it feels like I was robbed of an item that should've been high end and that didn't come ready to wear. There is stitching that just doesn't look well made and I had to cut off a lot of extra thread to make it look more finished upon closer look. While the viscose fabric is super smooth and feels silky, the tradeoff of the material is that it's also very see through and hard to wash regularly while maintaining the delicate fabric. I'm hesitant now to buy more items from them in future as it seems like they look amazing but upon closer look there are some corners cut in the manufacturing process and quality is not quite worth the cost.
26 April 2024
Unprompted review
Reply from FRNCH
Dear Customer,
Thank you for taking the time to write this review. We are sorry for this experience. We would have loved to exchange with you concerning the pants when you noticed the fault, in order to find a solution together, and examine the product.
We would be glad to assist you, please contact us via our contact form if you would like to exchange on this subject: https://www.frnch.fr/pages/contact
We look forward to hearing from you, have a nice day.
I bought an item of clothing which cost…
I bought an item of clothing which cost €58.43. It did not fit properly. Total shipping cost is €23.40. Never again
5 July 2024
Unprompted review
Reply from FRNCH
Dear Angela,
We would have been happy to provide you with information about the refund of your return via our customer service, unfortunately we have not received any message from you.
The retained difference of €23.40 relates to the shipping costs of €12.50 and the return costs of €10.90. This information is available on our website, we are sorry if you have not read it.
Please don't hesitate to get in touch with us in case of any further questions.
Thank you for your kind comprehension.
I ordered two tops (order 85850) which…
I ordered two tops (order 85850) which did not suit and I returned early april but have recieved no acknowledgment of receipt and no refund.
11 July 2024
Unprompted review
Reply from FRNCH
Chère Jenny,
Merci d'avoir contacté FRNCH.
Votre commande a été remboursée le 28 juin.
Pourriez-vous vérifier sur votre compte bancaire si le remboursement est bien arrivé ? Si ce n'est pas le cas, veuillez revenir vers notre service clientèle, nous aimerions vous aider le mieux possible.
Votre demande a été traitée également par e-mail aujourd'hui.
Nous vous remercions de votre compréhension.
---------------------------------------------
Dear Jenny,
Thank you for contacting FRNCH.
Your order was refunded on 28 June.
Could you please check your bank account if the refund arrived well? If this is not the case, please get back to our customer service, we would like to help you as best as possible.
Your inquiry was processed also by mail today.
Thank you for your kind comprehension.
Bought a jumper at 95€
Bought a jumper at 95€, after 2 months, there was already a whole in the back, clearly do to lack of quality, not misusage. I got as an answer that the tissue was treated to give it as used look, and that it was part of the life of the product! What a great gesture to the planet to give life to products which last 2 months. And so no giving me a discount on a next purchase does not renew my confidence in the quality of your products like you should think...
19 April 2024
Unprompted review
Reply from FRNCH
Dear Erica,
We fully understand your concerns. After analysing the product with our product quality team, we have found that the item you purchased is indeed a faulty product, and we do sincerely apologise for the inconvenience.
Unfortunately, as this was a purchase through a retailer, we have no control over refunds, which is why we offered you a voucher.
We have offered you to send you a new jumper or to pay the sewing costs, and would be glad if either of these two options would suit you perfectly.
Thank you for your kind understanding.
Reply from FRNCH
Dear Emma,
We are glad to read your positive feedback regarding our products, and especially our dungaree/overalls!
FRNCH attaches great importance to the satisfaction of its customers, so we are all the more grateful for any comments and thank you sincerely.
We look forward to seeing you soon at www.frnch.fr.
The FRNCH team wishes you a good day and remains at your disposal for any further information.
I would give 0 stars if possible.
I would give 0 stars if possible.
I placed my order on. August 20th. Three time it has been lost. They haven’t even updated me on what is happening now. I don’t understand why it is so difficult to ship one item?!
19 September 2023
Unprompted review
Reply from FRNCH
Dear Customer,
We are very sorry about the difficulties with the deliveries. Our transport partner is still processing the complaint about the parcel that got blocked in transit.
Our customer service usually responds to enquiries within 48 hours, except at weekends, and requires certain delays for some clarifications and updates; we kindly ask for your understanding and apologize once again.
As informed, the second reshipment had to be cancelled due to force majeure. Your order has been refunded completely.
The FRNCH team wishes you a good day and remains at your disposal for any further information.
The dress is too small
The dress is too small, and I can't login/find the details how I can return the dress.
29 August 2023
Reply from FRNCH
Dear customer,
We apologise for any inconvenience caused. We are currently experiencing difficulties accessing the customer account following an update to our website. Our technical teams are working hard to resolve this issue as quickly as possible. You will be notified as soon as access is possible again.
Our Customer Service has just sent you your return label by email.
Thank you for your kind patience and understanding.
The FRNCH team wishes you a good day and remains at your disposal for any further information.
no return label was included
no return label was included. account doesn’t work even though i registered and neither does your telephone number. not good customer service!
24 August 2023
Reply from FRNCH
Dear customer,
Following an update to our website, we are currently experiencing difficulties connecting to the customer account. Our technical teams are actively working to resolve this anomaly as quickly as possible. We apologise for any inconvenience caused. You will be notified as soon as access is possible again.
Our customer service will contact you by email regarding the needed return information. The FRNCH customer service can be reached via the contact form on our website, we would have been happy to help you in advance.
Thank you for your kind patience and understanding.
The FRNCH team wishes you a good day and remains at your disposal for any further information.
Great clothes but Mondial Relais really…
Great clothes but Mondial Relais really sucks as a delivery service. Just so you know. My package was delivered to a newspaper shop De Koerant in Berchem where I had to search among over 50 packages to find mine.
17 July 2023
Unprompted review
Reply from FRNCH
Dear customer,
Firstly, we are glad that you like the ordered items.
However, we are sorry to hear that the delivery was not ideal. We will report this to our transport partner, as we naturally wish perfect shipping and happy customers.
Please note that we also offer deliveries directly to your home. This may be an option for any future delivery.
The FRNCH team wishes you a good day and remains at your disposal for any further information.
I was sent the wrong pants
I was sent the wrong pants. I ordered another pair of pants and the ordered was canceled by FRNCH. Will never order from the online store again
29 May 2023
Reply from FRNCH
Hello,
We are very sorry about the delivery error. This item has been refunded.
Regarding the second pants, which was cancelled: There is a little time lag between updating the site and updating our stocks, so it is possible that the last item appears on the site when it is actually out of stock. We sincerely apologise for this inconvenience.
The FRNCH team wishes you a good day and remains at your disposal for any further information.
The product quality was okay and nice
The product quality was okay and nice. Had a satisfactory experience with them
21 November 2022
Unprompted review
Poor product quality & service is even worse!!!
Poor quality of products and even worse service! Never again!!!! I bought a pair of trousers at frnch.fr. Although it was delivered quickly, it had a clearly visible weaving defect in the fabric.
6 weeks ago I had complained about this and requested the return. Since then, I have been held up with umpteen e-mails. Firsts they want a description, then a photo and now they say without the label they do not take back the pants. This is clearly contrary to EU consumer protection law, because it is a clear material defect. I will never order anything from frnch.fr again and can only advise everyone to be really careful here to avoid unnecessary trouble and waste of money!
22 October 2022
Reply from FRNCH
Hello,
We apologize for the inconvenience.
We have sent you an e-mail in order to find the best solution.
Thank you for your understanding.
Have a nice day.
product was lovely and as anticipated
product was lovely and as anticipated - packaging was perfect to protect the purchase
13 September 2022
Jolie collection et conforme au visuel…
Jolie collection et conforme au visuel belle matière
Transport en relais un peu long
1 August 2022
Money back or delivery my order
I am just looking for a little assistance. I placed an order with frnch and I have received updates on my package. The last update I got was that my package had been delivered which it has not been. I then received an email saying my money had been refunded. And again I have not received any money back. If assistance can be given on where the my package is or if I will receive my money back that would be great l.
31 May 2022
Unprompted review
Reply from FRNCH
Hello,
We are sincerely sorry for the inconvenience caused.
We invite you to contact us via our contact form on our site so that we can answer all your questions.
You can also reach us on 01 76 43 35 03 Monday to Friday from 9 a.m. to 5 p.m.
The FRNCH team wishes you a good day and remains at your disposal for any further information.
Très bon site
7 April 2022
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