Attentive, courteous and friendly customer service staff could not have been more helpful. It's great to see a fantastic product (I love my headphones) being backed up by a proper, human care team.... See more
Company replied
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I am very pleased with the service I received. The company provided me with a replacement cable free of charge after I lost mine, and this was entirely their initiative. I'm really satisfied with how... See more
Company replied
I have a set of Fresh & Rebel Twins Anc earbuds which have been amazing, have them a few years now & never a bother with them! I recently lost the tips off them, I went on their website to order rep... See more
Company replied
Customer service has send me new ear sponges for an old model in the right dark red colour, free of charge. They are helpful and nice.
Company replied
Company details
About Fresh 'n Rebel
Written by the company
Fresh 'n Rebel creates mobile must-haves that people want to be seen with and really complement someone’s style.
The brand was born in Rotterdam and is still based in this creative and raw soul of the Netherlands. Their urban designs are made for those who dare to go for the unknown and want to surround themselves with good quality and the finest details.
Fresh ‘n Rebel offers over-, on- and in-ear headphones, True Wireless earbuds, waterproof Bluetooth speakers, (wireless) chargers, powerbanks and matching cables.
The brand was born in Rotterdam and is still based in this creative and raw soul of the Netherlands. Their urban designs are made for those who dare to go for the unknown and want to surround themselves with good quality and the finest details.
Fresh ‘n Rebel offers over-, on- and in-ear headphones, True Wireless earbuds, waterproof Bluetooth speakers, (wireless) chargers, powerbanks and matching cables.
Contact info
Linatebaan 101, 3045 AH, Rotterdam, Netherlands
- helpme@freshnrebel.com
- freshnrebel.com
4.6
Excellent
3K reviews
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast delivery.
Good looking webshop, and fast delivery of the goods.
10 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Tino,
Thanks a lot for your review! Great to hear you like our webshop and that your order arrived so quickly.
Cheers,
Fresh 'n Rebel
Very friendly and helpful customer support
Very happy with the customer support it was sooo friendly
16 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Marvin,
Thanks a lot for your lovely review! Great to hear our customer support felt so friendly and helpful.
Cheers,
Fresh 'n Rebel
Best Support ever
Best Support ever. I bought abbout a half year an XXL speaker from fresh n Rebel. Now IT was broken. In a short distance they changed IT.
Thanks
16 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi der,
Thanks for your lovely review and kind words about our support. We are glad we could quickly sort out the issue with your speaker and get you a replacement.
Cheers,
Fresh 'n Rebel
Great customer service
Great customer service, they replaced my headphones immediately when a battery issue appeared.
15 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Nik,
Thanks a lot for your review and your kind words! Great to hear our team could replace your headphones so quickly when the battery issue appeared.
Cheers,
Fresh 'n Rebel
Best customer service.
Customer service has send me new ear sponges for an old model in the right dark red colour, free of charge.
They are helpful and nice.
13 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Anne,
Thanks for your lovely review! So nice to hear our customer service could help you with new dark red ear sponges for your older model free of charge.
Cheers,
Fresh 'n Rebel
Had some issues with my powerbank and…
Had some issues with my powerbank and customer service was very good.
13 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi ayravainen,
Thanks for your review! Even though you had some issues with your powerbank, we are really glad our customer service could help you out so well.
Cheers,
Fresh 'n Rebel
I got defective headphones and they…
I got defective headphones and they gave me instructions to try fix and when that didnt work they sent me a new pair and replied very fast great service !
9 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Kalix,
Thanks for your review and your kind words. Glad to hear our team could help you quickly with clear instructions and a new pair of headphones. Enjoy your music!
Cheers,
Fresh 'n Rebel
I am very pleased with the service I…
I am very pleased with the service I received. The company provided me with a replacement cable free of charge after I lost mine, and this was entirely their initiative. I'm really satisfied with how they handled the situation!
9 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Chris,
Thanks a lot for your lovely review. Great to hear our team could help you out with a replacement cable and that you are so satisfied with how everything was handled.
Cheers,
Fresh 'n Rebel
I’ve had it with this brand
I’ve had it with this brand. I’ve had about four headphones from them and every single one of them has been plagued with connection issues. They disconnect literally every minute for no reason at all. Do not fall for the temptation, they are cheap for a reason but even with that taken into consideration they’re still extremely poor value for money.
7 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi,
Thank you for your review.
We’re sorry to hear about your experience and understand how frustrating this must be, especially if you’ve encountered it multiple times.
We would really like to look into this further with you and see what’s going wrong. Could you please contact us at helpme@freshnrebel.com
with some details about the products you’ve used and the issues you’re experiencing?
We’re happy to help and find a suitable solution together.
Very good support
Very good support! Lost the case and got recycled one for free 👍👍👍👍👍
6 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Ralf,
Thanks a lot for your review! Great to hear our support could help you with a recycled replacement case for free. Enjoy your Fresh 'n Rebel product!
Cheers,
Fresh 'n Rebel
Great product is backed up by great service
Attentive, courteous and friendly customer service staff could not have been more helpful.
It's great to see a fantastic product (I love my headphones) being backed up by a proper, human care team. Kudos.
15 March 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Eoin,
Thanks a lot for your lovely review and kind words about our customer service team. It is great to hear how much you enjoy your headphones and felt well taken care of.
Cheers,
Fresh 'n Rebel
It was very great service
1 April 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Maya,
Thanks a lot for your review! Great to hear you experienced such great service with your Fresh 'n Rebel product.
Cheers,
Fresh 'n Rebel
Reply from Fresh 'n Rebel
Hi Henk,
Thanks a lot for your review! Super nice to hear you are so happy with your Fresh 'n Rebel product.
Cheers,
Fresh 'n Rebel
Incredible turnaround time
Incredible turnaround time! Lost my case, got a reply within a day, and a replacement is already on the way. Efficient and eco-friendly service. Thank you!
20 March 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Nicole,
Thanks a lot for your lovely review! So nice to hear you got such a quick reply and that your replacement is already on the way, and we love that you appreciate the eco friendly service.
Cheers,
Fresh 'n Rebel
Excellent Customer Service
I have a set of Fresh & Rebel Twins Anc earbuds which have been amazing, have them a few years now & never a bother with them!
I recently lost the tips off them, I went on their website to order replacement tips and was so pleasantly surprised to find they offer tips free of charge!
I dealt with Jim & he posted out my tips asap, great guy & amazing company!!😊😊👌
17 March 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Aishling,
Thanks a lot for your lovely review! So nice to hear you have been enjoying your earbuds for years and that getting new tips for free was a pleasant surprise. We will make sure Jim sees your kind words.
Cheers,
Fresh 'n Rebel
Another happy costumer
The entire process from ordering to delivery went super fast! Super happy with the experience.
6 March 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Kenny,
Thanks so much for your review! Awesome to hear your order and delivery went so fast and that you are super happy with the whole experience.
Cheers,
Fresh 'n Rebel
They are awesome!! Excellent customer service
They are awesome!!! They sent me another charging box for my earphones for free and it arrive in 3 working days!!!! The best!!!
12 March 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Gabriela,
Thank you so much for your amazing words! So nice to hear you got your new charging box so quickly and that you are happy with our customer service. Enjoy your earphones!
Cheers,
Fresh 'n Rebel
Efficient support
I had to contact the support, having lost my smart finder card charger.
They sent me one quickly twice, as the first one took too many time to arrive.
So I’m fully satisfied by fresh n rebel support team(Sam and Romy).
18 February 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Tanguy,
Thanks a lot for your lovely review. Great to hear that Sam and Romy could quickly help you with a new charger for your smart finder card and that you are fully satisfied with our support.
Cheers,
Fresh 'n Rebel
Excellent customer service
My speaker stopped working after a short time. I contacted Fresh ‘n Rebel support and they responded very quickly. They arranged a free return and sent me a new speaker without any problems. Very professional and helpful customer service. Thank you!
2 March 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Ivan,
Thanks for your lovely review! Great to hear our team could quickly help you with the return and a new speaker, and that you felt well taken care of. Enjoy your Fresh 'n Rebel product!
Cheers,
Fresh 'n Rebel
Super fast and perfect Service
Super fast and perfect Service
Nice Customer Support
Fast Response times
And Optimal solutions for Problems
9 March 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Michael,
Thanks a lot for your lovely review. So nice to hear you experienced fast responses and optimal solutions from our support team.
Cheers,
Fresh 'n Rebel
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