Freshlabelamsterdam Reviews 50

TrustScore 3.5 out of 5

3.4

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Company details

  1. Clothing Store

Written by the company

Fresh Label Amsterdam is een jong en fris fashionbedrijf dat stijl en comfort moeiteloos combineert. Wij geloven dat je er goed uit kunt zien én je goed kunt voelen in wat je draagt. Met oog voor detail en een passie voor mode, brengen we moderne looks die perfect passen bij de lifestyle van nu.


Contact info

3.4

Average

TrustScore 3.5 out of 5

50 reviews

5-star
4-star
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1-star

Replied to 37% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Good loafers for a nice price

Good loafers for a nice price. Bought two pairs of the Como Loafers and have to say I am very pleasantly surprised. Sweet discount too for ordering multiple pairs.

5 April 2026
Unprompted review
Rated 1 out of 5 stars

DON"T ORDER

DON"T ORDER, READ ALONG:
To be fair, customer service was responsive and provided clear answers—they seem to know their policies well.

However, my main issue is with the overall experience. The webshop presents itself as an Amsterdam-based brand, but after ordering, the tracking showed the package shipping from China. The two shirts I received had the typical low-quality fit and feel, and the material was polyester rather than the cotton I expected.

I decided to return the items immediately, only to find that the return costs were €30, which feels unreasonable given the circumstances.

Fresh Label Amsterdam should recognize that this creates a poor customer experience and is far from sustainable. Transparency about shipping origin and product quality would make a big difference.

I would advise others to be cautious before ordering here.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Good reliability!

Had two good experiences ordering from here. The latest Matthijs wollen jas fits comfortably and feels good. Price/quality is pretty impressive. Would recommend to anyone

14 December 2025
Unprompted review
Freshlabelamsterdam logo

Reply from Freshlabelamsterdam

Dear Johnny,

Thank you for your kind words! We are glad to hear that you are happy with the Matthijs wollen jas. Have a great day!

Kind regards,
Team Fresh Label Amsterdam

Rated 1 out of 5 stars

DONT ORDER

DONT ORDER! I was misled by the many positive reviews. I now suspect that these have been bought or are at least fake reviews.

Product looks nothing like the images on the website.
Also, it’s just dropshipped from China without any quality control.

I ordered a pair of pants and the button could not even be closed since the hole was too small.

I contacted the shop for a return as soon as i saw the pants. They then told me it was on me to send it back, as well as the costs.
They expect me to pay €18 to return a €40 pants…

1 December 2025
Unprompted review
Freshlabelamsterdam logo

Reply from Freshlabelamsterdam

Hi Noah,

Thank you for your review. We’re sorry to hear that you’re not satisfied.
We would like to clarify a few things for future customers:

– We were in contact with you from the moment you requested a return.
– You returned the item to us, and we processed your refund 10 days ago.
– If there is anything still unclear or if you need further assistance, please feel free to reach out — we’re happy to help.

Kind regards,

Team Fresh Label Amsterdam

Rated 5 out of 5 stars

Fresh experience

This is my third order from Fresh Label, and once again the experience has been excellent: great prices, high-quality products, and reliable service. I highly recommend them.

28 November 2025
Unprompted review
Freshlabelamsterdam logo

Reply from Freshlabelamsterdam

Dear Mohamed,

We are delighted to hear that you once again were satisfied with your order from us. Thank you for your kind words!

Kind regards,

Team Fresh Label Amsterdam

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