Freja Bone Broth Reviews 215

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and delicious taste, often highlighting how they contribute to improved gut health and overall well-being. Many people appreciate the nutritional benefits and the versatility of the products, using them in various ways from daily drinks to cooking. The customer service is frequently described as outstanding, with reviewers noting quick, helpful, and personalized responses to inquiries and issues, making them feel valued. However, some customers also noted issues with recent product formula changes, specifically mentioning a decrease in protein, an increase in sugar, and an unpleasant taste or texture that made the product difficult to consume. A few other people also felt that the website could be clearer on product options, and there were occasional complaints about metallic tastes in certain broths or delayed order deliveries.

What people talk about most

Product

People report positive experiences with product, often praising the quality, taste, and health benefits of... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of the products,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the team's... See more

Order

Customers generally report positive experiences with ordering, highlighting the ease of the process and quick... See more

Service

Customers consistently note positive experiences with service, often describing it as outstanding, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love these products, they’re such good quality, although are a little pricey. I love the instant bone broths and particularly like the shakes-you’d never dream that they were made from b... See more

Company replied

Rated 5 out of 5 stars

I'm a healthy conscious eater, I make my own bone broth, run & do reformer pilates. Adding the Freja smoothie to my morning routine has made the BIGGEST difference to my gut health and over all wellbe... See more

Company replied

Rated 5 out of 5 stars

Best bone broth I've discovered so far without having to make it myself. I'm post menopausal and drink a cup every day. Recently had some queries. Evie at customer services couldn't have been lovelier... See more

Company replied

Rated 5 out of 5 stars

Products are excellent and have really helped in the care of my dad in his recovery from his knee replacement surgery. Excellent customer service in their quick response to a refund request when... See more

Company replied


Company details

  1. Food Manufacturer

Written by the company

Sustainably produced in Norway, Freja bone broth gives you nourishing goodness as a drink or delicious ingredient. We simply simmer meaty bones, veg and herbs to make our completely natural bone broths, giving you the benefit of nutritious, wholesome food in convenient, 100% recyclable packaging.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

215 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The bone broths is amazing I cant cook…

The bone broths is amazing I cant cook without it now and love to drink in the morning.

24 September 2025
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Ashley,

Thanks for the review! So pleased to hear you're starting your morning with Freja 🙌

Evie,
Team Freja

Rated 5 out of 5 stars

What a fantastic company

What a fantastic company. I have been using there products for a few months now and I find that there beef bone broth helps my gut issues immensely. I have diverticulitis and attacks have been dramatic reduced . Thank you Freja .

1 August 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Colin,

Thank you for leaving such a lovely review! We're so pleased you've felt better since using the broths 😌

Evie,
Team Freja

Rated 1 out of 5 stars

Very disspointed

Very disspointed. I bought the small sachets in Ocado. The chicken broth has a metallic taste in it, that I cant explain. Otherwise I can taste the chicken aswell and that should have been it to make it tasty.
I'll stick to Gallina blanca broth

13 October 2025
Unprompted review
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Reply from Freja Bone Broth

Hi Maria,

I am sorry to hear you were not a fan of the Instant Chicken sachets. They're best as a natural stock cube alternative, perhaps using them like this would suit you better.

They shouldn't taste metallic, however. Please get in touch with our team at: hello@frejafoods.com

Evie,
Team Freja

Rated 5 out of 5 stars

Absolutely love this company!

Absolutely love this company!! I had a little issue with a product and the customer service went above and beyond and made the process effortless. I buy frequently from Freja and will happily recommend to anyone who will listen ⭐️ ⭐️⭐️⭐️⭐️

10 October 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Jenna,

Thank you for your kind review! So glad I could help 😌

Evie,
Team Freja

Rated 2 out of 5 stars

Really disappointed with the new recipe - Unflavoured protein/collagen powder

I’ve been using the Freja collagen/protein powder for over a year and loved it in my coffee. It didn’t affect the coffee in any adverse way and had a really positive impact on my skin and joints. They have recently changed the formula and I’m considering stopping taking it altogether because it is so bad. It doesn’t mix with my coffee and leaves horrible big lumps even with a frother. It’s also far too sweet. Please return to your original recipe!

6 October 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi there,

Thank you so much for your honest feedback - and I’m really sorry to hear you’re disappointed with the new recipe.

The change to our Unflavoured Shake was made to bring it more in line with the rest of the shake range - creating a consistent experience across all flavours. At the same time, we removed sunflower lecithin to make the product even cleaner and more natural, but this does mean it mixes a little differently.

To get the smoothest result in coffee or hot drinks, we now recommend following our new mixing tips here: https://frejafoods.com/pages/how-to-use-freja-shakes. The paste method works best, in my opinion.

If you’re looking for maximum collagen and protein per scoop, our Bone Broth Protein might be a better fit for your routine. It’s our most concentrated option - unsweetened, unflavoured, and ideal for stirring into drinks or meals.

We’d really love the chance to help get things right for you. Please do reach out to our customer service team directly and they’ll be happy to sort something for you 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Great customer service

Really great customer service, my address needed amending. I sent an email and it was done straight away. Very fast response and cheerful!

6 October 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Sammy,

Thanks for the review! So pleased I could help you quickly 😀

Evie,
Team Freja

Rated 5 out of 5 stars

Great tasting product

Freja have great tasting bone broth products that deliver good nutritional quality. I love the beef , which in my opinion is the best flavour, and often use it in my hot chocolate drinks !
Customer service is great too the only thing is, for the price, I wish a pack would last me the whole month . Other than that, I find the products really enjoyable😍

28 September 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Sher,

Thanks so much for your kind words! We’re thrilled you love the flavour (especially the beef!) and it’s wonderful to hear you’ve found such a creative way to enjoy it 💛

Evie,
Team Freja

Rated 5 out of 5 stars

Fantastic Customer Service!!!

I have recently been in touch with Customer Services which was due to no fault of their own! I have been blown away with how much they value their customers and how hard they worked to make sure that I was happy! Bone broth is also amazing!!!

25 September 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Anna,

Thanks for leaving us such a lovely review! So pleased we could help you out 😌

Evie,
Team Freja

Rated 5 out of 5 stars

Great customer service

Unfortunately I wasn't able to continue consuming the Broths due to an allergic. But the products are very good and tasty. Their customer service is very efficient and as soon as I found out about my allergic provided me with information and issued the refund in less than 24 hrs. I recommended to a friend and she is loving it.

2 September 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Dayan,

Thank you for your kind review, and for recommending us to a friend!

So pleased I could get the issue resolved quickly for you 😌

Evie,
Team Freja

Rated 3 out of 5 stars

Unflavoured shake has changed

I was so happy to have found a clean, simple, high protein, low sugar powder to add to hot drinks the unflavoured bone broth shake was perfect… very neutral plus it blended so beautifully. Recently re-ordered and found the product has been changed so now has significantly lower protein and loads of sugar. I have to keep my protein high and carbs low, and the new formulation does not fit with this so I will have to find an alternative product which I am honestly gutted about. Please bring back the old version, I know I’m not alone in this! So disappointed!

1 September 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Emily,

Thanks for your feedback.

We’ve adjusted the recipe of the Plain shake to make it more neutral and consistent with the rest of the shake range.

But if your top priority is getting the highest protein and collagen per scoop, without any sugar, then our Unflavoured Bone Broth Protein is your best bet as it’s our most concentrated option. I have linked it here for you: https://frejafoods.com/products/beef-bone-broth-protein. It's basically the same product as the original Unflavoured Shake, with even more collagen & protein per scoop!

If you'd like to arrange an exchange, or have any other questions, please email us at: hello@frejafoods.com

Evie,
Team Freja

Rated 1 out of 5 stars

Overhyped, overpriced, bland and quite tasteless - description on pack is misleading, and contradicts what you said by way of your initial response

There's been a great deal of press and adverts about Freya's various bone-broth products, and I always like to try out anything that generally is highly regarded, as well as is supposed to have beneficial health properties as well.
I've see many opportunities to commit online to a purchase from this well-respected Norwegian company, but I'm not paying around £40 or so to try a selection of items, if I ultimately don't like them.
A limited range is, however, available in Tesco, so, when I was last in our local store, I bought two 500ml cartons of their Beef, and Chicken Broths respectively, which set me back around £10 with a Clubcard, I recall.
However, the packet suggested that, drinking it as a plain cup-a-soup, 500ml would make 3 cups, pushing it, or more generously 2 'Bachelors' soup-mugs I've had for years.
I proceeded to warm up a cup-full I'd poured from the Chicken Broth, and which I'd just opened, so it was well within its sell-by date, and perfectly fresh.
I sat back to enjoy what I was expecting to find was a delicious and tasty chicken clear soup, even if I did expect the colour of the liquid to look more like chicken - i.e. yellower in colour - than what was actually in the cup, and which had more of a 'beefy' shade (yes, I did check which one I'd opened!)
Talk about anti-climax and immense disappointment! I normally have no issues with taste, but, if I were to shut my eyes, I would honestly not know what I was drinking. It was virtually like hot water, with no specific taste whatsoever. If it did have a flavour when it set out from Norway, it felt like someone had spiked the carton by diluting it at least 10 times, so it tasted more like the water under the tap, when I've rinsed out a cup of packet soup - at least 4 in a pack, for at least half the price!
I think I would have better enjoyed a chicken bouillon cube for a fraction of the money, which could be found on an adjacent display-shelf in the store!
Hence my 1-star review and review title, I'm afraid!
REPLY from FREYAFOODS
--------------------------------------------------------
I have now had a response from Freya Foods, the main gist of which is:

"We understand your reaction - our Classic Bone Broths are quite subtle, made for gentle nourishment rather than a bold soup-style flavour. A pinch of sea salt or herbs can really help bring out the depth."

I have tried a second cup, where I have added a number of my own complementary flavouring and spices, as recommended.

Admittedly I can now detect 'some' flavour, but it is ONLY that of the various herbs and salt. However, I still tasted nothing to suggest that I was drinking Freja BONE BROTH Chicken.

If I copy what is written on the packed, it says:

'Nourish yourself with our award-winning Chicken Bone Broth, made with high quality ingredients for a natural and delicious broth that's brimming with flavour and nutrition'.

Now, if I take this literally, there should be NO need to add extra the sea salt or herbs, given that it's 'brimming with flavour and nutrition' already!

You can't write 'brimming', but then acknowledge that it still needs additional flavouring from two or so external source - and then charge some £5 for just over 2 cup-fulls!

I really think this is worth me running all this past the Trade Descriptions (Place of Production( (Making) Order 1988, for an opinion on the validity of what it says on the packaging, when contrasted and compared with what you said in your initial response below. I shall attend to this shortly

27 August 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Philip,

Thanks so much for trying Freja and sharing your thoughts.

We understand your reaction - our Classic Bone Broths are quite subtle, made for gentle nourishment rather than a bold soup-style flavour. A pinch of sea salt or herbs can really help bring out the depth.

That said, if you're after something punchier, you might prefer our Instant Sachets or Pho & Ramen range - same clean-label benefits, but with added herbs and spices for a bolder taste.

We appreciate your feedback and are always here if you’d like to explore the range further.

Evie,
Team Freja

--------------------- reply:
Hi Philip,

Thank you again for your considered feedback.

We completely understand your disappointment - and while our Classic Chicken Bone Broth is intentionally subtle, focused on natural nourishment rather than a seasoned soup-style flavour, it's clear it didn’t meet your expectations.

We do offer a 30-day money-back guarantee, so if you’d like to discuss a refund or explore alternatives that might better suit your taste preferences, please don’t hesitate to get in touch with us directly at hello@frejafoods.com

Evie,
Team Freja

Rated 5 out of 5 stars

Just discovered Freja foods.

Just discovered Freja foods.
Chicken bone broth and the beef bone broth instant have been a godsend for work breaks.
Fill you up and are helping me to lose weight.
I am now being able to achieve 16 hr + fasting.
Bonus is feeling Great.

24 July 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Eliz,

Thanks for the lovely review! So pleased you're enjoying the broths 😌

Evie,
Team Freja

Rated 5 out of 5 stars

I love these products

I love these products. I had a glitch with my subscription and this was sorted within a blink of the eye !!!

I definitely recommend this thoughtful organisation.

21 August 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Tracey,

Thanks for your lovely review! So pleased you're enjoying the products and our team could sort your subscription issue for you quickly 😌

Evie,
Team Freja

Rated 5 out of 5 stars

Have just ordered from here for the…

Have just ordered from here for the first time, I ordered the starter bundle. Beautiful packaging and delivered so quickly. Love the free mug too! Have just tried the beef bone broth, very nice and full of flavour, the smell woke our dog up so shes had a little of it too over her dog food and licked the bowl clean! Lovely to purchase from passionate people who care. Website was easy to use and great prices. Really looking forward to seeing some health benefits over time. Thank you, highly recommended website.

19 August 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Debbie,

Thank you for your lovely review!

We're so pleased you (and your dog!) are enjoying the broths, I hope you'll get lots of use out of the mug too 😊

Evie,
Team Freja

Rated 5 out of 5 stars

I was drawn to Freja because of the…quality of their produce.

I was drawn to Freja because of the Nordic attitude towards producing food. Their normal food products are a quality that we would most often label organic. This is so important to me as with so many other customers as I have a very serious auto immune disease. So what I ingest matters. Now I need to praise their customer service. It is outstanding. They clearly value their customers and the importance of serving the customer as well as providing a top quality product matters to them….a lot. So yay to Freja for forcing on both the product and the customer.

12 August 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi there,

Thank you so much for such a thoughtful review.

We’re really pleased our approach to sourcing and producing bone broth resonates with you and your kind words about our customer service mean a lot to the team. We’ll make sure they hear it 😌

Stuart,
Team Freja

Rated 3 out of 5 stars

I loved their unflavoured bone broth…

I loved their unflavoured bone broth shake, until I’ve found that recently, when I went to purchase more that they’ve changed the recipe! Why change something that doesn’t need to be changed because now, with the added coconut sugar, it isn’t neutral anymore! And with considerably less collagen & protein. If it ain’t broke, don’t fix it! Please change it back!

**in response to Freja’s reply, I did try what was recommended & it was terrible, not the same at all, didn’t mix as well as the original bone broth shake & so, they gave me a refund.

Thanks ☺️**

11 August 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Jo,

Thank you for sharing your feedback.

We adjusted the recipe of the Plain Shake so it’s more in line with the rest of the range, but we understand that for some, the original formula was exactly what they were looking for.

If your main goal is to get the highest collagen and protein per scoop without added sweetness, our Unflavoured Bone Broth Protein is the closest match to the original Unflavoured Shake - definitely worth giving it a try 😊

Evie,
Team Freja

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