Huge fan of the collagen protein blends. They are the only ‘protein shake’ that I’ve ever found that I don’t hate the taste. My favourites are the chocolate and the strawberry although I’ve just ord... See more
Company replied
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See what reviewers are saying
freja chocalote shake has changed and gone down hill and representatiive says they havnt changed the recipe and denies the new changes to warehaouse biz and recipe! Now not worth the very expensive pr... See more
Company replied
I absolutely love these products, they’re such good quality, although are a little pricey. I love the instant bone broths and particularly like the shakes-you’d never dream that they were made from b... See more
Company replied
Best bone broth I've discovered so far without having to make it myself. I'm post menopausal and drink a cup every day. Recently had some queries. Evie at customer services couldn't have been lovelier... See more
Company replied
4.4
Excellent
227 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 48 hours
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Thank you for the order
Thank you for the order , wonderful customer service actually was Evie was so helpful as I needed to cancel a subscription that I pressed my mistake , she sorted it all for me , so kind abs helpful
25 October 2025
Unprompted review
Reply from Freja Bone Broth
Hi Shani,
Thank you for your lovely review! So glad I could sort it for you quickly 😌
Evie,
Team Freja
Evie is so lovely
Evie is so lovely. I’ve dealt with her a few times now and she is the best. Thanks Evie. The beef bone broth drink is delicious yum. I’ve got some more off Holland and Barrett! 💕
27 October 2025
Unprompted review
Reply from Freja Bone Broth
Hi Michelle,
Thank you for another lovely review!
So glad I could help, and that you're enjoying the Beef Bone Broth (it's my favourite product too!) 🫶
Evie,
Team Freja
So helpful and responsive to my…
So helpful and responsive to my questions. Contact forms usually get overlooked but I’m happy to say on this occasion, it resulted in great customer service.
24 October 2025
Unprompted review
Reply from Freja Bone Broth
Hi there,
Thank you very much for your kind review! Glad we could help 😌
Evie,
Team Freja
chicken bone broth
I ordered the chicken bone broth. It says you can have it as a drink.... I used 3 heaped table spoons and added boiling water... yuck, i had several sips and had to throw it away, disgusting.
23 October 2025
Unprompted review
Reply from Freja Bone Broth
Hi Chloe,
Thanks so much for your feedback!
Our Chicken Protein Powder isn’t designed to be sipped on its own, as it doesn’t contain any herbs or seasoning. Instead, it’s best used as an easy way to boost your collagen and protein intake by adding it to savoury dishes like curries, pasta sauces, soups, and more - all without altering the flavour.
If you’d like any help or a recommendation for a product that’s great for sipping, please don’t hesitate to get in touch with our customer service team.
Evie,
Team Freja
Beautiful Clean Taste
I have been making these into soups for my lunch, they are very tasty.
Also, I'm not sure if it's my imagination or wishful thinking but I have noticed quite a bit of new hair growth along my hairline.
23 October 2025
Unprompted review
Reply from Freja Bone Broth
Hi Donna,
Thank you for your lovely review!
So pleased you've been adding our bone broths into your lunches 🥣
Evie,
Team Freja
Did me a solid and didn't hesitate to…
Did me a solid and didn't hesitate to replace my purchases. And it is nice on its own in a freja mug. Its gonna be my winter go to.
21 October 2025
Unprompted review
Reply from Freja Bone Broth
Hi there,
Thank you for the review! We're so pleased Freja will be your go to comfort drink over the winter months ☕️
Evie,
Team Freja
My kids love this
Great products, my children love the chocolate shake in their morning porridge, and my daughter loves her 'hot chocolate' treat. Thank you.
Also - great customer service when I had an issue with my subscription
20 October 2025
Unprompted review
Reply from Freja Bone Broth
Hi Christine,
Thanks for the review! So pleased your kids are enjoying the Chocolate Shake - it's a much healthier alternative to normal hot chocolates 😌
Evie,
Team Freja
The bone broths is amazing I cant cook…
The bone broths is amazing I cant cook without it now and love to drink in the morning.
24 September 2025
Reply from Freja Bone Broth
Hi Ashley,
Thanks for the review! So pleased to hear you're starting your morning with Freja 🙌
Evie,
Team Freja
Excellent service would highly recommend
Excellent service would highly recommend
16 October 2025
Unprompted review
Reply from Freja Bone Broth
Hi Fiona,
Thank you for your kind words 😌
Evie,
Team Freja
What a fantastic company
What a fantastic company. I have been using there products for a few months now and I find that there beef bone broth helps my gut issues immensely. I have diverticulitis and attacks have been dramatic reduced . Thank you Freja .
1 August 2025
Unprompted review
Reply from Freja Bone Broth
Hi Colin,
Thank you for leaving such a lovely review! We're so pleased you've felt better since using the broths 😌
Evie,
Team Freja
Excellent customer service when I had…
Excellent customer service when I had an issue with an order.
11 October 2025
Unprompted review
Reply from Freja Bone Broth
Hi Liz,
Thank you for your kind review - glad I could help 😌
Evie,
Team Freja
Very disspointed
Very disspointed. I bought the small sachets in Ocado. The chicken broth has a metallic taste in it, that I cant explain. Otherwise I can taste the chicken aswell and that should have been it to make it tasty.
I'll stick to Gallina blanca broth
13 October 2025
Unprompted review
Reply from Freja Bone Broth
Hi Maria,
I am sorry to hear you were not a fan of the Instant Chicken sachets. They're best as a natural stock cube alternative, perhaps using them like this would suit you better.
They shouldn't taste metallic, however. Please get in touch with our team at: hello@frejafoods.com
Evie,
Team Freja
Absolutely love this company!
Absolutely love this company!! I had a little issue with a product and the customer service went above and beyond and made the process effortless. I buy frequently from Freja and will happily recommend to anyone who will listen ⭐️ ⭐️⭐️⭐️⭐️
10 October 2025
Unprompted review
Reply from Freja Bone Broth
Hi Jenna,
Thank you for your kind review! So glad I could help 😌
Evie,
Team Freja
Really disappointed with the new recipe - Unflavoured protein/collagen powder
I’ve been using the Freja collagen/protein powder for over a year and loved it in my coffee. It didn’t affect the coffee in any adverse way and had a really positive impact on my skin and joints. They have recently changed the formula and I’m considering stopping taking it altogether because it is so bad. It doesn’t mix with my coffee and leaves horrible big lumps even with a frother. It’s also far too sweet. Please return to your original recipe!
6 October 2025
Unprompted review
Reply from Freja Bone Broth
Hi there,
Thank you so much for your honest feedback - and I’m really sorry to hear you’re disappointed with the new recipe.
The change to our Unflavoured Shake was made to bring it more in line with the rest of the shake range - creating a consistent experience across all flavours. At the same time, we removed sunflower lecithin to make the product even cleaner and more natural, but this does mean it mixes a little differently.
To get the smoothest result in coffee or hot drinks, we now recommend following our new mixing tips here: https://frejafoods.com/pages/how-to-use-freja-shakes. The paste method works best, in my opinion.
If you’re looking for maximum collagen and protein per scoop, our Bone Broth Protein might be a better fit for your routine. It’s our most concentrated option - unsweetened, unflavoured, and ideal for stirring into drinks or meals.
We’d really love the chance to help get things right for you. Please do reach out to our customer service team directly and they’ll be happy to sort something for you 😊
Evie,
Team Freja
Great customer service
Really great customer service, my address needed amending. I sent an email and it was done straight away. Very fast response and cheerful!
6 October 2025
Unprompted review
Reply from Freja Bone Broth
Hi Sammy,
Thanks for the review! So pleased I could help you quickly 😀
Evie,
Team Freja
Great tasting product
Freja have great tasting bone broth products that deliver good nutritional quality. I love the beef , which in my opinion is the best flavour, and often use it in my hot chocolate drinks !
Customer service is great too the only thing is, for the price, I wish a pack would last me the whole month . Other than that, I find the products really enjoyable😍
28 September 2025
Unprompted review
Reply from Freja Bone Broth
Hi Sher,
Thanks so much for your kind words! We’re thrilled you love the flavour (especially the beef!) and it’s wonderful to hear you’ve found such a creative way to enjoy it 💛
Evie,
Team Freja
Fantastic Customer Service!!!
I have recently been in touch with Customer Services which was due to no fault of their own! I have been blown away with how much they value their customers and how hard they worked to make sure that I was happy! Bone broth is also amazing!!!
25 September 2025
Unprompted review
Reply from Freja Bone Broth
Hi Anna,
Thanks for leaving us such a lovely review! So pleased we could help you out 😌
Evie,
Team Freja
I love all of their products and their…
I love all of their products and their customer service is amazing!
4 September 2025
Unprompted review
Reply from Freja Bone Broth
Hi Mary,
Thank you very much for your kind review 😌
Evie,
Team Freja
Great customer service
Unfortunately I wasn't able to continue consuming the Broths due to an allergic. But the products are very good and tasty. Their customer service is very efficient and as soon as I found out about my allergic provided me with information and issued the refund in less than 24 hrs. I recommended to a friend and she is loving it.
2 September 2025
Unprompted review
Reply from Freja Bone Broth
Hi Dayan,
Thank you for your kind review, and for recommending us to a friend!
So pleased I could get the issue resolved quickly for you 😌
Evie,
Team Freja
Unflavoured shake has changed
I was so happy to have found a clean, simple, high protein, low sugar powder to add to hot drinks the unflavoured bone broth shake was perfect… very neutral plus it blended so beautifully. Recently re-ordered and found the product has been changed so now has significantly lower protein and loads of sugar. I have to keep my protein high and carbs low, and the new formulation does not fit with this so I will have to find an alternative product which I am honestly gutted about. Please bring back the old version, I know I’m not alone in this! So disappointed!
1 September 2025
Unprompted review
Reply from Freja Bone Broth
Hi Emily,
Thanks for your feedback.
We’ve adjusted the recipe of the Plain shake to make it more neutral and consistent with the rest of the shake range.
But if your top priority is getting the highest protein and collagen per scoop, without any sugar, then our Unflavoured Bone Broth Protein is your best bet as it’s our most concentrated option. I have linked it here for you: https://frejafoods.com/products/beef-bone-broth-protein. It's basically the same product as the original Unflavoured Shake, with even more collagen & protein per scoop!
If you'd like to arrange an exchange, or have any other questions, please email us at: hello@frejafoods.com
Evie,
Team Freja
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