Freightos can't be replaced as a valuable shipping resource. They can't stop all shipping company errors... but they do an awesome job hooking us up with freight forwarders. Absolutely excellent.
Company replied
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See what reviewers are saying
Freightos is a very user friendly website for quotes & booking. I would like to see them go one step further by improving....what documentation is required & who is responsible for each. i.e. customer... See more
Company replied
The platform shares the below benefits: - gives the ability to user to monitor booked shipments in a orderly manner. - connects user and shipping agents, if the second do not email user directly. P... See more
Easy to use, reliable, tracking advice in real-time is great and pricing is very competitive. Freightos have never let me down! So, thank you very much!
Company replied
Company details
About Freightos
Written by the company
The Freightos marketplace gives you access to instantly compare, book, and manage your freight seamlessly across 45+ providers. Sign up for free now.
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I'M AN ENTERPRISE IMPORTER
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Contact info
PO Box 3263, Champlain, 12919, New York, United States
- ship@freightos.com
- freightos.com
4.3
Excellent
864 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Good idea, bug fixes take way too long
The idea of this platform is great but it's so frustrating to use. Every time I open the site on Chrome (the default browser) and click on one of our shipments, it tries to load for a few seconds and then just redirects to the home page. EVERY TIME I have to open it in incognito mode, login, do the 2FA, grab my phone to authenticate the login, and then finally I can use the platform. It takes way too long and has been a bug for almost a year, can't believe they still haven't addressed it.
23 November 2023
Unprompted review
Reply from Freightos
Thanks for taking the time to leave your feedback. Having to log-in via incognito mode sounds really frustrating. I've passed this message to our operations team and they are investigating the issue. For the short term they shared that clearing cache can often help resolve this issue. Apologies again for the delay in getting this fixed.
Phenomenal Site + Customer Service
Haven't placed an order yet (will soon), but their website user experience design, helpful information availability, and customer service has been absolutely phenomenal. It's made all the previously overwhelming complexities and decision-making around importing products as a small business so much easier to navigate with confidence.
23 October 2023
Unprompted review
Reply from Freightos
Thank you so much for the great review! We are thrilled that you've had a great experience so far on our website. We love making the whole shipping experience as smooth and easy to navigate as possible.
Five stars
We had an excellent experience with FreightOS. Will definitely work with them again.
24 September 2023
Reply from Freightos
We're so pleased you had a such a great experience shipping with us! Looking forward to working with you again.
Helpful staff
Helpful staff, fast responses and excellent shipping services with great prices!
31 August 2023
Reply from Freightos
Thank you for taking the time to leave us a review. We're really pleased you had a great experience shipping through us!
Excellent
Excellent! Excellent! Excellent! This was my first shipment, and they guided me every step of the way. The system is easy to navigate. The chat responses are prompt and knowledgeable. The variety of offers was excellent as well. I chose Silver Streak Logistics and have nothing but praise for them, too. The boxes were picked up in Germany on Monday and arrived on Wednesday at their destination in the US, all intact. I never thought that would be possible. Freightos and Silver Streak did it!
28 August 2023
Reply from Freightos
We're thrilled to hear that your first experience with us was so positive! Our goal is to make international shipping as smooth as possible for our customers, so its great to have this feedback. Thanks for taking the time to share your experience.
Shipping Logistics EZ-Mode
After stressing for years trying to find the best price, and avoid random charges/scams/fees from shipping companies and brokers, FreightOS make the process so simple. I would hate going back to anything else
14 June 2023
Reply from Freightos
Thanks so much for taking the time to share your experience! We're thrilled to hear that Freightos.com has made your shipping journey so much easier. It's fantastic to know that you no longer have to stress about finding the best price or dealing with random charges.
Easy to book and track shipment
Easy to book and track shipment. Martin was very helpful and kept me updated.
6 May 2023
Reply from Freightos
Thank you for taking the time to share your experience with us! Our goal at Freightos.com is to provide a hassle-free experience for all our shippers, so it's great to know that you were able to book and track your shipment easily.
Reply from Freightos
Thanks for your review. It's made our day to hear that you found our services easy, friendly, and affordable - that's what we aim for at Freightos.com! Looking forward to helping you ship again soon.
Freightos is an excellent company to handle overseas shipping.
The Freightos platform is incredibly easy to use, gives a very quick variety of quotes, and their follow-up service in all the stages of shipping is excellent.
19 April 2023
Reply from Freightos
Thanks so much for sharing your positive experience about Freightos.com! We're thrilled to hear that you find our platform user-friendly and efficient in providing shipping quotes. And we're glad that our follow-up service has exceeded your expectations. We look forward to working with you on your next shipment.
Responsive service team
It was great to have someone available to respond to any questions, queries or confusion in the chat or via email. The system is well designed to upload all info and documentation to your shipment booking for access in one place. I most appreciated being able to communicate with the freight forwarder via the streamlined freightos platform at every stage of the shipment, including when there were problems and customs delays. Thank you
16 March 2023
Reply from Freightos
Thank you for taking the time to share your feedback about Freightos.com. We're delighted to know that you found our customer success team helpful and responsive - that's exactly what they're there for! With any shipment, there can be unforeseen issues, but we're so glad to know that you were able to keep in touch with your forwarder via our platform.
Very friendly and professional. No glitches!
Great communication with Clearit and especially Brandon with Seabay. No glitches.
Very friendly and professional.
Thank you!
5 March 2023
Reply from Freightos
Glitch-free is exactly what we want to hear from our users! Looking forward to helping you ship again soon.
Dont trust this company the know fraud perfectly i books shipment for delivery 4 pallets of tves and the notified my shipment are tves i gave the Commercial invoice and store invoice and details i
Dont trust this company the know fraud perfectly i books shipment for delivery 4 pallets of tves and the notified my shipment are tves i gave the Commercial invoice and store invoice and details in all was showing my shipment are tves so the sold me insurance for my tves and the give me insurance certificate so during delivery they broke all my tves and when claim they said we dont cover tves so they sold insurance for something they dont cover and also sent me additional bills and they said my big warehouse is residential that is so funny they say that so are lier and fraud companies and very careful to work with them
28 February 2023
Unprompted review
HIghly recommend this company for your…
HIghly recommend this company for your shipments. This was our first shipment from China to UK and we were definitely nervous about getting the paperwork and processes correct to avoid delays etc. Freightos could not have made this any easier, also the quotes available for our shipment were considerably cheaper than anything we could find elsewhere, and that's without all the extra support that comes with the Freightos platform.
5 January 2023
Reply from Freightos
Thank you for your glowing recommendation! We're thrilled to hear that your first shipment experience from China to the UK was stress-free. And knowing that we made it happen cheaper than elsewhere is brilliant. Let us know when you're ready to ship again!
I love how quickly and smoothly I can…
I love how quickly and smoothly I can get pickups for all shipments. Trucking companies are usually in constant communication or any needs. The deduction of one star, is that some locations aren't covered and I have to look elsewhere to book at times.
15 December 2022
Reply from Freightos
Thank you for sharing your experience with our service and for giving us important feedback about the lack of coverage for your needs. You can always get in touch with our customer success team so they can pass on anything you feel is missing to help us work with providers to increase our coverage.
They took my money and then lied
The company knew my shipment was from a residence gave me a quote I paid it then they wanted a copy of licenses. I tried to call 8 times during their business hrs no answered. I got a text and I was told the job was sent out I had to call them instead. The worst customer service and honestly just liars. I can’t say it enough do not do business with them, I will be contacting the BBB.
Shipping # S221214002079
14 December 2022
Unprompted review
Reply from Freightos
Hi Matthew,
We're sorry we missed your call during our business hours (and we’re looking into how that happened). However, our team did get back to you regarding your inquiry through chat within a few minutes. During that chat, we explained that our forwarders are unable to handle personal shipments, and that your booking needed to be canceled.
We are careful to point out in the booking checkout page, in our SOP, and also in our help center that we can only provide service for commercial shipments. We also have a checkbox for you to confirm that your shipment is a commercial shipment before you move forward with your booking to avoid any convenience.
Once again, we're sorry for any inconvenience you experienced.
Shipping made simple
Shipping made simple. It cant get easier than this. Communication is great and responses are fast.
3 November 2022
Great service
Great service. It took all of the logistics work out of my hand. I didn't even know it was called "Logistics." LOL
11 October 2022
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