FreeWills.co.uk Reviews 

4,876
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the service for being excellent, straightforward, and easy to use, especially the online platform. Many highlight the staff's helpfulness, professionalism, and quick response times, making the overall process efficient and stress-free. People appreciate the exceptional customer service and clear guidance provided. However, some customers also noted concerns regarding communication. A few reviewers reported receiving abrupt or unprofessional responses, with some feeling that their queries were not handled with sufficient empathy or clarity. These experiences sometimes led to dissatisfaction with the overall customer service interaction.

What people talk about most

Service

People report positive experiences with service, often describing it as top-class, excellent, and fantastic.... See more

User experience

Customers had positive experiences with user experience, consistently praising the simplicity and ease of use... See more

Staff

Clients share positive opinions on staff, frequently praising their professionalism, helpfulness, and... See more

Response time

Consumers find response times to be positive, with many reporting fast replies to emails and quick delivery... See more

Customer service

Users describe positive interactions with customer service, highlighting the quick and effective handling of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous experience with free wills esp amanda george. Fast replies by emails and my free will was delivered by mail within 3 days would have been sooner but i made a small error which they pick... See more

Rated 5 out of 5 stars

The service received was top notch. The whole process went incredibly smoothly from start to finish. The website was very easy to navigate, easy to understand and easy to use. The bound copy of my wil... See more

Company replied

Rated 5 out of 5 stars

Whole service is very simple to use. Clear instructions & directions. I had a message from Amanda who wanted to clarify information and this was both reassuring and super helpful. Plus a point of cont... See more

Rated 5 out of 5 stars

Free wills is an amazing service, you don’t need high flying all singing all dancing Wills. The service they offer ranges from basic to high quality and additional services without the forcefulness o... See more

Company replied


Company details

  1. Estate Planning Attorney
  2. Legal Services
  3. Paralegal Services Provider

Written by the company

100% Free Wills. No Catches. No Fees. ALL Wills checked, vetted and approved by a fully qualified, experienced practising solicitor regulated by The Solicitors Regulation Authority.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,876)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A helping hand

My Will was a bit complicated but was helped by very constructive advice and suggestions. I very much appreciated the input. I did not expect a personal touch but was very grateful for it! Thank you.

27 November 2024
Rated 5 out of 5 stars

Very Good Will Service.

Very easy to complete, immediate return of Draft Will by email, & checked final copy by next day. Very many thanks. Also, unlike several other 'Free' Will services I tried, was truly free, with just an invite of optional goodwill payment for the Team's services.
The additional files sent on Will advice were also very helpful. Thank you.

1 December 2024
Rated 5 out of 5 stars

I used this site to write my Will

I used this site to write my Will and found it extremely helpful throughout with useful guidelines etc. They sent the will through email and I printed it out with no problem - all free of charge.

30 November 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look