It was soo easy to book, use and return via app, now I often use it for my storage carry purpose. Customer service were really great and helpful. Thank you Free trailer and Pelicon for your ass... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
App worked fine. Easy booking and pick up process. Trailer was in good condition and fairly clean. Drop off process was similar to pick up: guided in the app with pictures. One slight irritation was t... See more
Company replied
Rented trailer at IKEA Delft. I had a great experience. Easy to pick up and to return. Clear instructions. Inside is quite spacious. Couldn’t have been better. Recommend!
Company replied
Amazing app, with everything being so easy to understand and very safe ! I am using their aanhanger everytime I need to buy some big furnitures. Perfect size, this is amazing how much you can... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has made it easy to rent a trailer when you need a little extra space. Today, Freetrailer is Europe’s largest mobility platform for trailer rental, connecting users with trailers at convenient pick-up locations across Europe. Through the Freetrailer app and our self-service solution, you can easily find, book, pick up and return a trailer when it suits you. Together with hundreds of partners, we make local transport more accessible and help ensure that a trailer is close by when you need one – whether you’re moving, renovating, picking up furniture or simply transporting something that won’t fit in the car. Our ambition is simple: to be the natural choice for everyday transportation needs.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- freetrailer.com
4.8
Excellent
21K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use app
Easy to use app, and trailer is easy to operate once you understand the mechanism
11 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found the app easy to use and the trailer simple to operate once you got familiar with it!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found our service super easy to use!
Kind regards,
Freetrailer
Very happy to use this
Very happy to use this. Very easy! Thank you!
11 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you were very happy with our service and found it so easy to use!
Kind regards,
Freetrailer
It was good 👍
10 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you had a good experience with our service!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found our service easy to use!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found the process easy and the instructions clear!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear you found our service easy to use and our support helpful!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear you found our service easy and convenient!
Kind regards,
Freetrailer
Always works well!
Always works well! No complaints whatsover over a dozen rentals.
9 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that everything has worked smoothly across all your rentals!
Kind regards,
Freetrailer
A bit to many steps while at the…
A bit to many steps while at the trailer. Also a bit sad that the insurance is not optional so the "free" trailer turned out to be 118 kr (€10)
9 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
We appreciate your feedback! Please note that the insurance can be deselected during the booking process if you prefer not to include it. We hope to be able to help you with a trailer again in the future!
Kind regards,
Freetrailer
The app was straight forward and…
The app was straight forward and everything worked.
8 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found the app straightforward and that everything worked smoothly!
Kind regards,
Freetrailer
Eazy and fast
8 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear you found our service easy and fast!
Kind regards,
Freetrailer
10/10 would
8 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear you had such a positive experience with Freetrailer!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hi Taya,
Thank you for your review!
We're delighted to hear that you liked Freetrailer and that everything went well. That's exactly the experience we strive to provide.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Teklit,
Thank you for your review!
We're delighted to hear that you had a very nice and smooth experience with Freetrailer. Providing a simple and hassle-free rental experience is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Amazing app
Amazing app, with everything being so easy to understand and very safe !
I am using their aanhanger everytime I need to buy some big furnitures.
Perfect size, this is amazing how much you can fit in them !
Life saver, thank you !!!
5 September 2026
Unprompted review
Reply from www.freetrailer.com
Hi Alex,
Thank you for your review!
We're delighted to hear that you love the app and find it easy to understand and safe to use. It's especially great to know that Freetrailer has become your go-to solution whenever you need to transport large furniture, and that the trailer size works so well for your needs.
Thank you for your kind words and for choosing Freetrailer time and time again. We look forward to helping you with your next furniture trip!
Best regards,
Freetrailer
All was Fine working.
All was Fine working.
Only One Point, Will be Great One we can book not every Full hour, also half hours Slots for starting to Rent. Great Service Everytime Again. I will us it
5 September 2026
Unprompted review
Reply from www.freetrailer.com
Hi Ralf,
Thank you for your review!
We're delighted to hear that everything worked well and that you'd happily use Freetrailer again.
We also appreciate your suggestion about offering half-hour start times instead of only full-hour slots. That's valuable feedback, and we'll make sure to share it with our team as we continue improving the booking experience.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Great service and also a helpful and…
Great service and also a helpful and patient helpdesk for a first time user.
5 September 2026
Unprompted review
Reply from www.freetrailer.com
Hi,
Thank you for your review!
We're delighted to hear that you had a great experience with our service and that our helpdesk was helpful and patient during your first rental. We know the first rental can be new for many customers, so we're always happy to help.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Florin,
Thank you for your review!
We're delighted to hear that you found Freetrailer fast and simple. Making trailer rental quick and hassle-free is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Thomas,
Thank you for your review!
We're delighted to hear that everything worked like a charm. That's exactly the kind of smooth and reliable experience we strive to provide.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.