It was soo easy to book, use and return via app, now I often use it for my storage carry purpose. Customer service were really great and helpful. Thank you Free trailer and Pelicon for your ass... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
App worked fine. Easy booking and pick up process. Trailer was in good condition and fairly clean. Drop off process was similar to pick up: guided in the app with pictures. One slight irritation was t... See more
Company replied
Rented trailer at IKEA Delft. I had a great experience. Easy to pick up and to return. Clear instructions. Inside is quite spacious. Couldn’t have been better. Recommend!
Company replied
Amazing app, with everything being so easy to understand and very safe ! I am using their aanhanger everytime I need to buy some big furnitures. Perfect size, this is amazing how much you can... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has made it easy to rent a trailer when you need a little extra space. Today, Freetrailer is Europe’s largest mobility platform for trailer rental, connecting users with trailers at convenient pick-up locations across Europe. Through the Freetrailer app and our self-service solution, you can easily find, book, pick up and return a trailer when it suits you. Together with hundreds of partners, we make local transport more accessible and help ensure that a trailer is close by when you need one – whether you’re moving, renovating, picking up furniture or simply transporting something that won’t fit in the car. Our ambition is simple: to be the natural choice for everyday transportation needs.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- freetrailer.com
4.8
Excellent
21K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good :)
30 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
We're happy to hear you had a good experience!
Kind regards,
Freetrailer
Very smooth booking and process for…
Very smooth booking and process for picking it up.
30 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
We're glad to hear that both the booking and pickup process went smoothly!
Kind regards,
Freetrailer
Perfect everything today
Perfect everything today! Easy and simple !
30 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
We're glad to hear everything went perfectly and that you found the process easy and simple!
Kind regards,
Freetrailer
Easy to use the app
Easy to use the app, and everything worked as planned. Even the extended day of rent was easy to adjust in the app. I’m a wery happy user.
30 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
We're glad to hear everything went smoothly and that extending your rental through the app was easy!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your positive review!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
We're glad to hear you found our service easy to use and had a good experience!
Kind regards,
Freetrailer
Fantastic and amazing!!!
29 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
We're happy to hear you had such a great experience with Freetrailer!
Kind regards,
Freetrailer
Good App and fair
Good App, and god instructions.
Liket that I just paid for used time, not my booking time that was longer.
29 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
We're glad to hear you found the app easy to use and the instructions clear!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello Inge,
Thank you for your review.
We're glad to hear you found the service easy to access and that a trailer was available when you needed one!
Kind regards,
Freetrailer
Clear communication
Clear communication that allows someone with even little to no experience to use a trailer
29 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello Viktor,
Thank you for your review.
We're glad to hear that our clear communication made using the trailer easy!
Kind regards,
Freetrailer
Very easy to use
29 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello Jasmin,
Thank you for your review.
We're glad to hear you found our service easy to use!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hi Ionut,
Thank you for your review! We’re happy to hear that you had a fast and smooth experience with Freetrailer.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Great service!
29 September 2026
Unprompted review
Reply from www.freetrailer.com
Hi Vitaly,
Thank you for your review!
We're delighted to hear that you had a great experience with Freetrailer. We really appreciate your kind words and hope to see you again soon!
Best regards,
Freetrailer
Cheap and quickly
28 September 2026
Unprompted review
Reply from www.freetrailer.com
Hi Jan,
Thank you for your review!
We're happy to hear that you found Freetrailer both affordable and quick. Making trailer rental simple, convenient, and accessible is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Great service and easy to operate
Great service and easy to operate
28 September 2026
Unprompted review
Reply from www.freetrailer.com
Hi George,
Thank you for your review!
We're delighted to hear that you found our service easy to operate and had a great experience with Freetrailer.
Thank you for choosing us, and we hope to see you again soon!
Best regards,
Freetrailer
Good service when brake light failed
I had some issues with brake lights not working. The call center staff gave me another trailer and reversed the charges right away. Good service there!
28 September 2026
Unprompted review
Reply from www.freetrailer.com
Hi Mark,
Thank you for your review!
We're sorry to hear that you experienced an issue with the brake lights, but we're glad our customer service team was able to help quickly by arranging another trailer and reversing the charges.
Thank you for your understanding and for highlighting the service you received. If you ever experience an issue during a rental, please don't hesitate to contact our customer service team, we're always happy to help.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear you found our service easy to use and convenient!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear you had such a positive experience and would recommend Freetrailer!
Kind regards,
Freetrailer
Nice and easy and cheaper than the…
Nice and easy and cheaper than the petrol stations
27 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear you found our service easy and convenient to use!
Kind regards,
Freetrailer
It was soo easy to book
It was soo easy to book, use and return via app, now I often use it for my storage carry purpose.
Customer service were really great and helpful.
Thank you Free trailer and Pelicon for your association with free trailer.
Thank again.
27 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you find the app easy to use and that our customer service was so helpful!
Kind regards,
Freetrailer
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