While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Punched in my device details via web. Got a quote Printed out free shipping label and shipped. Automated email confirming when they received my device (next day). Another automated email confir... See more

Rated 5 out of 5 stars

Had a problem with a purchased ipad, return label promptly sent and no quibble refund, excellent customer service all round

Rated 5 out of 5 stars

I didn't believe the pitch. Price was better than other services. Was only convinced by looking through dozens of reviews to see people who'd reviewed multiple products honestly and then also advoca... See more

Rated 5 out of 5 stars

Best price offered , no quibble re condition , very easy transaction . Posted at my village post office on Thursday @ 11.00 Friday received email to say they had got my item and it would be tested... See more

Company details

  1. Computer Store

Information provided by various external sources

Bringing you the latest and greatest iPads at affordable prices. When you buy refurbished you are not only saving money, but reusing electronics that would potentially otherwise be thrown in a landfill! Visit our website https://freestyll.com to find out more about what models of iPad are out there and which one would suit you best. • Want a dependable but older, more affordable iPad? Try the iPad 2. • Want an iPad you can take with you anywhere? Try the iPad Mini. • Want to splash out but not pay extra just for the cellophane seal? Try the monstrous iPad Pro!


Contact info

4.9

Excellent

TrustScore 5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really responsive and reliable

Really responsive and reliable. My refurbished item is as good as new and when I had a small problem with the cable adapter they responded same day and a new one arrived in the post the following morning. Highly recommended and will use again.

24 January 2020
Unprompted review
Rated 5 out of 5 stars

I am so thankful for Freestyll's…

I am so thankful for Freestyll's support..
My mac just blacked out and they quickly sent me a post office sticker and i posted the computer. They were brilliant om the phone as i need to make sure i kept all my files.. now just a week later i have my compiter sent back..
Big thankyou to Freestyll for all their help

Big thankyou to Freestyll

30 May 2019
Unprompted review
Rated 5 out of 5 stars

Amazing customer service and the products are great too..

Brought 3 iPads all seem to be working great. Two have very minor scratches but you barely get to know.

Received almost immediately and when the package ended up at my local depo both Stewart and Iain are hands on and pointed me in the right direction.

Shipped with wrong size cases but this wasn’t a massive issue for them and with a almost instant reply new ones on the way...

Really great service and team love the iPads too...

9 December 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Service 10/10

This is just a quick note to thank Freestyll for the excellent service I have
received from them this week.

I bought an iPad mini 4 from Freestyll a couple of months ago and when I did It arrived here the very next day, I was very impressed with that.

Over the next few weeks the iPad developed a red mark on the screen which I was not sure about so I emailed Freestyll to seek advice. Freestyll replied to my email the same day providing me with a returns label and Freestyll said to return it and they would check it for me. Perfect !!

I sent the iPad to Freestyll at lunch time on Tuesday and at 10 am on Wednesday morning I received a call from a very nice gentleman in Freestyll service department who was very pleasant, courteous, knowledgeable and helpful, after talking with me he said he would send me a new iPad whilst mine was undergoing further checks and reconditioning if required.
I was very happy with this and told the gentleman so, although my mobile
signal was poor and communication was difficult but he did persevere.

On Thursday my replacement iPad arrived, as before very well packaged and it works perfectly.

A 2-day turnaround between London and Glasgow is fantastic.

I think lots of people criticise poor service these days but few praise good
service like Freestyll have provided me.

I think service like that is rare so very well done Freestyll

I wanted to say a big thank you to Freestyll for excellent service, customer care and very helpful staff.

I don't think your service could be bettered and the gentleman that called me was the perfect ambassador for Freestyll..

I will recommend Freestyll to anyone and everyone that may be in the
market for an iPad.
Paul

28 July 2017
Unprompted review
Freestyll logo

Reply from Freestyll

Hi Paul,

A delayed thanks for your glowing review - you're right it's rare that people take the time these days to appreciate good service so it's much appreciated! Certainly should gives readers peace of mind that we're on the ball! :)



Best regards,

Euan

Customer Service
Freestyll iPads
t: (+44) 141 250 7835
e: hello@freestyll.com

Rated 5 out of 5 stars

Great service

Handed in my two iPads at 1pm, and got money transferred into my acc at 6pm..
Would highly recommend them.

7 March 2017
Unprompted review
Rated 5 out of 5 stars

Didn't believe it...

I didn't believe the pitch. Price was better than other services. Was only convinced by looking through dozens of reviews to see people who'd reviewed multiple products honestly and then also advocated Ipad recycle.

These guys are actually great.

7 March 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look