Just purchased the Ranger Air M-540 and having ridden over 100km in the first few days, I can genuinely say it's great so far. It has a lots of power when both motors are operating and the range ha... See more
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Review summary
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Purchased 2 Freesky Swifthorse PRO e-bikes in 2025. Lots of power and nice smooth ride. Gets up hills with ease and battery power is fantastic. Had an issue with digital screen and Freesky sent out re... See more
Company replied
We bought the Freesky 4000W Dual Motor Electric Bike as a Christmas gift for our teenage son, and it brought him so much joy! The bike is sturdy, comfortable, and incredibly speedy. When we had a few... See more
Company replied
Finally taken delivery of my Warrior Pro and I couldn’t be more pleased, the bike. albeit not the lightest of a vast range of bikes available today, is I believe, one of the best. The build qual... See more
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Company details
Written by the company
FREESKY has spent 20 years pioneering the R&D and sales of electric bicycles, driven by a vision to create eco-friendly transportation without sacrificing performance or style. Over time, we’ve grown into a trusted manufacturer known for integrity, innovation, and a commitment to excellence. Our official brand store: www.freeskycycle.com, features our latest products and connects a thriving community of passionate riders.
Contact info
1500 N GRANT ST STE R, 80203, DENVER, United States
- (+1) 877-779-0747
- service@freeskycycle.com
- freeskycycle.com
4.9
Excellent
426 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Just received my new Wildcat A340 Ultra…
Just received my new Wildcat A340 Ultra today. It looks great but it still winter so will stay in the basement for awhile but looking forward to my first ride. I had some issues with ordering my new bike I hit the wrong bike by mistake and FREESKY worked along with me to sort out my error and got the right one on order and delivered to my door writhing 10 days.
20 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience! We’re glad to hear that your Wildcat A340 Ultra looks great, and we totally understand the excitement for your first ride once the weather warms up. We’re also happy that we could assist you with the order mix-up and get the correct bike to you quickly. Enjoy the ride when it’s time, and thank you for choosing Freesky! 🚴♂️
I purchased my freesky wild cat pro in…
I purchased my freesky wild cat pro in December last
Year, what a Bike the build is first class the power is
Out of this world, the suspension brakes steering and
Lights are excellent, and the company is so easy to get in
Touch with, and the chap on the end of the phone named Clint is a real nice guy, the bike is so relaxing
To ride, one happy biker, MANY Thanks Ken Jones.
26 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you so much for the wonderful review, Ken! We’re thrilled to hear that your Freesky Wild Cat Pro is exceeding your expectations in every way—from the build quality to the power, suspension, and more. It’s great to know Clint was able to assist you and make your experience even better. We’re so happy you're enjoying your bike and looking forward to many more relaxing rides. Thanks for choosing Freesky! 🚴♂️
I received both bikes on time and as…
I received both bikes on time and as instructed they were well packed and relitvivly easy to put together the first bike was a Worrier and the second ws a ranger. I had a couple of issues nothing major however the customer service was one of the best I have been involved with, all by email. Once sorted I have to say the speed is brilliant the stability is great and feels very sturdy overall excellent value for money
1 December 2025
Unprompted review
Reply from FREESKY eBike
Thank you for the great feedback! We’re so happy to hear that your Warrior and Ranger arrived on time and were easy to assemble. It’s wonderful to know that our customer service met your expectations, and we appreciate you sharing your experience. We’re thrilled that you’re enjoying the speed, stability, and overall value of your bikes. Thanks for choosing Freesky, and enjoy the ride! 🚴♂️
Really like the bike it’s fast
Really like the bike it’s fast. Had a small problem with the shipment however their customer service was great and fast to resolve.
24 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you for your feedback! We’re glad to hear you’re enjoying the speed of your bike. We apologize for the shipment issue, but we’re happy our customer service was able to resolve it quickly for you. Enjoy every fast ride, and thanks for choosing Freesky! 🚴♂️
We purchased two e-bikes for Christmas
We purchased two e-bikes for Christmas. We had several questions before making our decision on what bike fit our needs best. We were able to get ahold of customer support by phone and were extremely pleased with the professional and knowledgeable support provided. We ordered two bikes and accessories. The bikes arrived in excellent condition. The packaging was great with zero damage and all the assembly hardware was complete. They even provided tools to assist the assembly process. Assembly is a two persons process but nothing complicated. We can hardly wait for spring to start our biking season. Thank you Freesky for a wonderful experience
24 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you so much for the ⭐⭐⭐⭐⭐ review! 🙌
We’re delighted to hear that your experience—from pre-purchase questions to delivery and assembly—was smooth and reassuring. It’s great to know our customer support team could help you choose the right bikes and that everything arrived in perfect condition with all tools and hardware included.
Two e-bikes for Christmas sounds like an amazing gift 🎄🚴♂️🚴♀️ We hope they bring you many joyful rides once spring arrives. Thank you for choosing Freesky and for sharing such thoughtful feedback!
Freesky hands down one of the best…
Freesky hands down one of the best companies I've ever interacted with. My Freesky Warrior Swift Horse came well packaged and was easy to put together. There online support has answered all of my questions with a swift manner. This is how business is done. Only put 11 miles on my fat tire ebike as a little test run and loved every minute.
23 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you for the ⭐⭐⭐⭐⭐ review! 🙌
We’re truly honored by your kind words. It’s great to hear that your Freesky Warrior / Swift Horse arrived well packaged, was easy to assemble, and that our online support could answer your questions quickly. That’s exactly the experience we strive to deliver.
Sounds like that first 11-mile test ride was a success! 😄 We’re excited for all the miles ahead and appreciate you choosing Freesky. Enjoy every ride! 🚴♂️⚡
Relatively easy set up although there…
Relatively easy set up although there were not a lot of online instructions that I found relating specifically to the ranger m-540 e-bike maintenance settings. Had one nice day in Canada that was warm enough to test ride and the bike feels very solid with powerful performance. Looking forward to milder weather to get out and ride !
15 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you for the ⭐⭐⭐⭐⭐review! 🙌
We’re glad to hear the setup was relatively easy and that your Ranger M-540 made a strong first impression with its solid build and powerful performance. It’s great you were able to squeeze in a test ride on that warm day in Canada! 🇨🇦
We also appreciate your feedback about the maintenance and settings instructions—this is helpful for us as we continue improving our support resources. Wishing you milder weather soon and many great rides ahead. Thanks for choosing Freesky! 🚴♂️⚡
The team at freesky are ON IT !!!
I have had two incredible interactions with the team at freesky. The first was a hand control module malfunction. I explained my problem to the support team sent a quick video of the problem and a new one was sent express. Lastly I tried to order a controller thinking it would boost the bikes performance and the team stopped me and let me know that the warrior I own and love already has the upgrade on it . saved me a 225 dollar wall hanger !! Keep up the excellent work guys !!
22 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you for the ⭐⭐⭐⭐⭐ review!!! 🙌🔥
We’re so glad to hear about your great experiences with the Freesky team. Quickly resolving the hand control module issue and saving you from an unnecessary controller purchase is exactly how we believe support should work — honest, fast, and customer-first.
It’s awesome to know you’re loving your Warrior, and we really appreciate your trust and enthusiasm. Thanks for riding with Freesky and for the kind words — we’ll keep pushing to stay “ON IT” 💪🚴♂️⚡
Freesky Fat Tire Washer
I've been riding the Freesky fat tire e bike since 2023 and so far have 4300 miles on it. It has been perfect and reliable. I just so happened to lose a custom washer off of the rear axle and Horlan was able to help me find and ship to me a new washer. Customer support experience with Freesky is excellent. Thank you.
22 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you for the ⭐⭐⭐⭐⭐ review! 🙌
4,300 miles since 2023 — that’s awesome! We’re thrilled to hear your Freesky fat tire e-bike has been reliable and performing perfectly for so long. It’s also great to know Horlan was able to quickly help you locate and ship the replacement washer you needed.
Your long-term trust and positive experience with our customer support mean a lot to us. Thanks for riding Freesky, and here’s to many more miles ahead! 🚴♂️⚡
Freesky is a great company they reached…
Freesky is a great company they reached out to me when I had a small issue with my Freesky Rocky that was resolved by video chat to show me how to correct an issue I was having with my ebike and since then my Rocky was been performing perfectly,it’s made this 67 year old man enjoy the outdoors whether riding trails down through the woods or just around my neighborhood.
21 November 2025
Unprompted review
Reply from FREESKY eBike
Thank you so much for the ⭐⭐⭐⭐⭐ review! 🙌
We’re delighted to hear that your Freesky Rocky is now performing perfectly and that our team was able to help you resolve the issue quickly through video support. It’s wonderful to know the bike has helped you enjoy the outdoors—whether on wooded trails or cruising around your neighborhood.
Making riding accessible, enjoyable, and confidence-inspiring at every age is exactly what Freesky is about. Thank you for choosing Freesky and for sharing such an inspiring experience! 🚴♂️⚡
Very good attention
Very good attention, they solved my key problem that I had I was attended by Horlan. Excellent attention, I recommend them
19 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you for your kind feedback! We’re glad to hear that Horlan was able to help resolve your key issue and provide excellent support. We truly appreciate your recommendation and are happy to have you as part of the Freesky community. Enjoy your rides! 🚴♂️
I am fully satisfied with my eBike…
I am fully satisfied with my eBike purchase. The build quality is excellent, and the ride is smooth and comfortable. The battery works awesome it lasts long, charges efficiently, and gives great performance even on longer rides. Overall, this eBike exceeded my expectations, and I would definitely recommend it to anyone looking to buy. Worth every penny!!!!
9 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you so much for your wonderful feedback! We’re thrilled to hear that your eBike exceeded your expectations in build quality, comfort, and battery performance. Your recommendation means a lot to us, and we’re glad you feel it was worth every penny. Enjoy many more great rides with Freesky! 🚴♂️
I love this bike from the day 1
I love this bike from the day 1 , I buy upgrades to make the bike more for me , I had struggle with someparts twice but I got contact with a Guy from freesky named Horlan , he made the difference on my purchase even a year later , he even text me on my personnal number to ask me if everything was ok with the bike , I always have great and quick response to my struggle , proud to ride freesky and tells everyone around me I love the bike and aftersale service 10/10
20 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you so much for sharing this—it truly means a lot to us. We’re proud to hear that you’ve loved your bike from day one and made it your own with upgrades. It’s especially great to know that Horlan was able to support you even a year later and make a real difference in your experience. Your trust, loyalty, and recommendation of Freesky mean everything to us. Enjoy every ride, and thank you for being part of the Freesky family! 🚴♂️
I have the Freesky Rocky
I have the Freesky Rocky. It is a well made ebike and super fun to ride. It holds a charge well and I really like the card swipe to turn it on. Freesky has been a great company to deal with and they helped me via the chat on their website to figure out the programming for the under 20 mph vs the full power settings. They also reach out to me just to make sure all is going well! That's pretty cool, especially since I didn't even buy the bike from their website but from a local ebike dealer.
20 November 2025
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience! We’re happy to hear you’re enjoying your Freesky Rocky and having fun with it. It’s great to know the battery life, NFC card start, and power settings are working well for you. We’re also glad our team could help via chat and check in afterward—no matter where the bike was purchased, our goal is to support every Freesky rider. Enjoy the ride! 🚴♂️
Customer Service 5 stars
After doing some research, I decided on Freesky for several reasons. Quality builds, top speeds, and excellent customer service. Purchased the Warrior, and Alaska. Both bikes are awesome, very solid and fast! Had a small issue with the controller on the Alaska. Made a quick call to customer service and Jensen promptly responded with email providing a tracking # with a replacement part on the way next morning. I would buy again, and highly recommend!
7 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you for the 5-star review! We’re thrilled to hear that both your Warrior and Alaska have lived up to your expectations in terms of quality and performance. It’s great to know Jensen was able to respond quickly and get the replacement controller on the way without delay. We truly appreciate your trust and recommendation—enjoy the ride, and we’ll be here whenever you need us! 🚴♂️
Alaska pro m520 e bike
Great bike, easy to put together,well balanced goes great on rocky roads, suspension is amazing, rides like a mountain bike. I love it. Horlan texted me a couple of days after I received it to see how it was.
Great customer service
C. Campbell
12 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you for the great review, C. Campbell! We’re glad to hear you’re loving your Alaska Pro M-520 and that it performs so well on rocky roads with its balanced feel and smooth suspension. It’s also wonderful to know Horlan followed up to check in—your feedback means a lot to us. Enjoy every ride, and thank you for choosing Freesky! 🚴♂️
They have a good value for a good…
They have a good value for a good product. The company is very caring for concerns! The warrenty is great and they are true to their word about the product and their brand. I highly recommend this e bike company!
17 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you so much for the ⭐⭐⭐⭐⭐ review! 🙌
We’re happy to hear that you feel Freesky offers great value and that our warranty and support lived up to your expectations. Standing behind our products and truly caring about our customers is something we take very seriously.
Your recommendation means a lot to us — thank you for choosing Freesky and being part of our community! 🚴♂️⚡
Great value for the money
Great value for the money! I bought the Swift Horse Pro and went for my first ride. I was very impressed with the PAS and when needed a break the throttle was very responsive. All the accessories and the guys from Freesky are excellent.
17 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you for the ⭐⭐⭐⭐⭐ review! 🙌
We’re glad to hear you’re enjoying your Swift Horse Pro and that the PAS and responsive throttle made a great first impression. It’s also great to know the accessories and our Freesky team met your expectations.
Thanks for choosing Freesky — enjoy many more rides ahead! 🚴♂️⚡
Support representative Horlan was very…
Support representative Horlan was very helpful throughout my experience. He explained the return policy and helped me to get a new motor for my e-bike after the motor stopped working. 5 stars.
17 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you for the ⭐⭐⭐⭐⭐ review! 🙌
We’re happy to hear that Horlan was able to support you throughout the process and clearly explain the return policy while helping you get a new motor. Your satisfaction means a lot to us, and we’re glad everything was taken care of.
Thank you for choosing Freesky and for your trust in our support team — enjoy the ride! 🚴♂️⚡
Thanks to the Freesky Team!
I recently shared/posted my experience with Freesky's Sales Rep(Chleo) who is fantastic! She has been very passionate, professional, knowledgeable, and consistent with communications, and has been very supportive with our experiences as new e-bike owners. I also want to thank Clint for the encouragement, advice, and support.
14 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused. We completely understand how disappointing it is to be waiting for technical support—especially after purchasing two Freesky e-bikes.
First, we sincerely appreciate your kind words about Chloe. She truly represents the passion and dedication we strive for in our team, and we’re glad she was able to support you during your purchase journey.
Regarding the delay from technical support, this is not the experience we want any Freesky customer to have. We apologize that the follow-up did not happen as quickly as promised. Your feedback has been noted seriously, and we will review and improve the coordination between our support team and authorized dealers to prevent this from happening again.
Please rest assured that your case has not been ignored. We will make sure your concerns are properly addressed and that the right team follows up to provide the technical assistance you need.
Thank you for your patience and for bringing this to our attention. We value your trust in Freesky and are committed to improving our service and resolving this matter.
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