The employees are kind, friendly and they attend to your need immediately. When you call the wait time is not ridiculously long. That is very good. But the reason for the minus star is because they... See more
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See what reviewers are saying
I was first was annoyed why no one has informed me about this extra money 3,99€ I am supposed to pay every month. Like waking up, and you find your money deducted, it's very disgusting. But... See more
Very good I really like it when I spoke with the customer service I’m happy because my problem was solved. I’m speaking English. I don’t speak German language but the customer server is help me with E... See more
I bought an esim card and although installing it on my new iphone should have been an easy process, I was kind of overwhelmed. The Freenet team guided me through this, and it was comforting to know th... See more
Company details
Written by the company
freenet bietet ein umfangreiches Portfolio rund um die Themen Mobilfunk, Internet und TV-Entertainment. Online auf www.freenet-digital.de und in mehr als 520 eigenen Shops werden Kunden und Interessenten unabhängig und individuell beraten. Deutschlandweit stehen die Mitarbeiter in den Shops mit umfangreichen Services und zu allen Fragen rund um Tarife und Smartphones der verschiedensten Anbieter zur Verfügung. Als ergänzendes Sortiment ist ein hochauflösendes Digitalfernsehen in zwei technologischen Varianten Bestandteil des Produktportfolios: freenet TV im Bereich des terrestrischen Fernsehens und waipu.tv im Bereich des IPTV-Entertainments. Abgerundet wird das TV-Segment mit der Streamingplattform freenet Video. Neben einer Onlinepräsenz und den eigenen Shops, ist freenet mit Produkten auch im Fachhandel, in Elektronikmärkten und in den Filialen der Marke GRAVIS vertreten und so immer in der Nähe der Kunden.
Contact info
Kundenservice, 99076, Erfurt, Germany
- 040 / 55 55 41 441
- freenet DLS GmbH
- freenet-mobilfunk.de
4.6
Excellent
36K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charged €100 travelling in Europe without using phone AT ALL!
We have UK mobiles as we are based in Ramstein Germany so only use the German one as a spare to pair with our son’s epilepsy watch. We travelled through Switzerland to Liechtenstein today with it in a suitcase in the car boot/trunk. When we arrived at the hotel we had 2 texts saying we had been charged €100 for using the phone. We didn’t even touch it! And we were told it could be used all over Europe.
29 July 2023
Unprompted review
Reply from freenet Mobilfunk
Guten Tag, dies ist in der Tat sehr ärgerlich. Ohne weitere Details können wir jedoch leider nichts weiteres zum Sachverhalt sagen.
Unser Kundenservice hilft Ihnen gern weiter unter → www.freenet-mobilfunk.de oder über Facebook, senden Sie uns dazu einfach eine PN. Vielen Dank.
Solid unlimited LTE provider
I switched from ADSL to the unlimited SIM card plan and it’s been going well, both in Germany and abroad. The price (paired with a solid promo) is good too.
27 July 2023
Unprompted review
Need to English speaking department.
20 July 2023
Unprompted review
Iam extremely happy and satisfied with…
Iam extremely happy and satisfied with the Freenet. just completed a month to associated with it
18 July 2023
Unprompted review
Useless network and website
Just a useless pay more but please contract with direct network i made a contract from last 4 months but my but Internet is not working in 98% of germany when i contacted them they said i have change the network operator i need to pay 29 euro for sim card and my previous package was 38gb for 18 euro but now they offer me 12 gb with 20 euro as you kow its there fault not mine but i have to pay them for their fault as well i will make a page about freenet and review them i will spend money from my pocket to review this useless website
1 March 2023
Unprompted review
Reply from freenet Mobilfunk
Guten Tag, bezüglich Unklarheiten Ihrer Rechnung, helfen wir Ihnen sehr gern weiter.
Melden Sie sich doch bitte über unser Kontaktformular unter → www.freenet-mobilfunk.de an unseren Kundenservice. Alternativ können Sie auch den Kontaktweg über unseren Social Media Kanal Facebook nutzen.
Alles war gut danke
11 July 2023
Unprompted review
They are ready to help.
30 June 2023
Unprompted review
COMPLETE SCAM
COMPLETE SCAM! They used my bad German to sign me up to 2 BLLSHIT VIDEO SERVICES no one need or wants, and charged me 170 euros over a year and a half, when confronted they said its my problem for saying yes to something i didn't ask for and didn't understand was offered to me. NEVER DO BUISNESS WITH THEM - VERY BAD FAITH
19 June 2023
Unprompted review
Reply from freenet Mobilfunk
Good day, please excuse the negative experience with our service. However, we can look for a solution together if you wish.
In order to be able to examine your concern in more detail, please contact us directly using the contact form at → www.freenet-mobilfunk.de. You can also send us a PN via Facebook, the collagues will be happy to take a closer look.Thank you.
super service
1 June 2023
Unprompted review
I CAN’T RECOMMEND !!
Foreigner: Never buy a prepaid from freenet. It did not appear to me in any way from my order that it is valid until further notice. I tried to cancel my prepaid for 6 months without a result – I didn’t get a customer service in English, I couldn’t get in touch with customer service by a call, I couldn’t cancel my prepaid online either. I was so desperate and I got bills from prepaid I used only for a month (which I paid it for.) I found it rude that when I asked customer service in English, I got a perfect answer in English that they don’t give any service in English. What is the reasoning for that? Now I finally got my prepaid cancelled and paid one last bill (I hope so…) I can’t recommend. I’m very disappointed. This was such a psychological burden for me. I would have liked more help, which is what a paying customer deserves!
31 May 2023
Unprompted review
Reply from freenet Mobilfunk
Guten Tag, es liegt uns fern Sie zu verärgern und wir möchten uns Ihrem Anliegen gerne annehmen.
Insofern es sich um eine Prepaidkarte handelt, wenden Sie sich hierzu bitte direkt an die Hotline unter: 040 5555 41200. Leider haben wir hierauf keinen Zugriff.
Hat gut funktioniert
30 May 2023
Unprompted review
Really great customer service
Really great customer service. Love that they have budget friendly plans from the top mobile networks. They make sure to provide the same plans but for a cheaper price! I have a Telekom plan with them that costs less than what it would have costed with Telekom but the data speeds, features and everything else from the plan is exactly what Telekom gives. Very happy!
22 May 2023
Unprompted review
My request was processed as soon as…
My request was processed as soon as possible
19 May 2023
Unprompted review
Was very fast to answer my call
6 May 2023
Unprompted review
Great support!
I bought an esim card and although installing it on my new iphone should have been an easy process, I was kind of overwhelmed. The Freenet team guided me through this, and it was comforting to know they had the patience and expertise to handle my questions. The two ladies I spoke with were simply great!
4 May 2023
Unprompted review
Reply from freenet Mobilfunk
Guten Tag,
es freut uns sehr zu lesen, dass Sie mit uns zufrieden sind. Das ist wirklich klasse.
Quick and easy, but German language required
Today's company's custom service was helpful with infos they provided me!
27 April 2023
Unprompted review
Reply from freenet Mobilfunk
Guten Tag,
vielen lieben Dank für Ihr Feedback.
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